X399 Fatal1ty missing an M.2 standoff
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7935
Printed Date: 20 May 2024 at 1:23pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X399 Fatal1ty missing an M.2 standoff
Posted By: alexmaz
Subject: X399 Fatal1ty missing an M.2 standoff
Date Posted: 06 Mar 2018 at 3:54am
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" rel="nofollow - Hello, today I was trying to install a 3rd M.2 drive and I noticed I'm missing the standoff on the third slot. Any idea of the size and / or where I can find one (or I guess many) in Europe? Thanks
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Replies:
Posted By: MisterJ
Date Posted: 06 Mar 2018 at 4:22am
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" rel="nofollow - alexmaz, please look in your static bag. I have found two of those in the bag - come loose in shipping. I would suggest you call ASRock or open a Support ticket. Amazon has them; link if you can see it in Europe: https://www.amazon.com/s/ref=nb_sb_ss_i_11_4?url=search-alias%3Daps&field-keywords=m.2+screw&sprefix=M.2+%2Caps%2C189&crid=TJR9WR6M38C9 I searched for M.2 screw. Good luck and enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: alexmaz
Date Posted: 06 Mar 2018 at 4:34am
| Thanks, I checked in the box but it's not there. I bought one of those kits with many sizes on Amazon, I hope one will be good. |
Posted By: MisterJ
Date Posted: 06 Mar 2018 at 4:54am
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alexmaz, thanks. I still strongly recommend you insist ASRock send you what you need. Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: MisterJ
Date Posted: 06 Mar 2018 at 4:57am
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alexmaz, found this:The correct screw size is 2.0 x 3mm (CM2x3-3.3) Get at local HW store. Enjoy, John.
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: alexmaz
Date Posted: 06 Mar 2018 at 4:57am
| I also opened a ticket with Asrock but I will get it faster with Amazon. |
Posted By: MisterJ
Date Posted: 06 Mar 2018 at 4:59am
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alexmaz. Good, please see my last post. Enjoy, John.
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: alexmaz
Date Posted: 06 Mar 2018 at 5:09am
Thanks, I should be ok with the kit a bought then, it has 3mm standoffs and I have the original screw. If not I'll look around in some shop here. Thanks
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MisterJ wrote:Posted By: Ancien_Regime_Arts
Date Posted: 20 Mar 2019 at 3:59am
| I'm in Canada and I've got this same problem...thanks for the info.. |
Posted By: Ancien_Regime_Arts
Date Posted: 20 Mar 2019 at 4:47am
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I just got off the phone with ASRock at 1-909-590-8308 The receptionist instructed me to email her at 101@asrockamerica.com and to list the missing part (the 3 x M2 SSD standoffs for the ASROCK Fatal1ty Professional Gaming X399 motherboard) and my mailing address to receive the parts. Hope this helps. Another delay. It's March 19 2019. *sigh*. I'll come back and tell you how long it takes to get it when it arrives. |
Posted By: Ancien_Regime_Arts
Date Posted: 20 Mar 2019 at 4:53am
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By the way the Amazon prices in Canada for that little piece are just stupid https://i.imgur.com/bJ7qOAY.jpg |
Posted By: Ancien_Regime_Arts
Date Posted: 20 Mar 2019 at 5:11am
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Aaaaaannd I'm a retard. It's already preinstalled but they're stubby and not at all like the ones depicted in the manual so I overlooked them https://i.imgur.com/49XHQJI.jpg 
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Posted By: otakumr
Date Posted: 05 Apr 2019 at 2:12am
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I know you found the standoff on board but I want to ask did she really comes back to you and ship it? Because mine board missing the I/O shield and I emailed her but she never comes back to me. Heard AsRock has terrible service in NA |
Posted By: otakumr
Date Posted: 18 Apr 2019 at 11:42am
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I log into this to update that I actually received the I/O shield from the AsRock today, 5 Star to AsRock!!!Even though they never reply my email but they just send it to me when I asked them for help. P.S. Remember to attach you invoice of purchasing if you also need something in similar cases!!! |