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X399 Fatal1ty missing an M.2 standoff

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7935
Printed Date: 22 May 2024 at 7:57pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: X399 Fatal1ty missing an M.2 standoff
Posted By: alexmaz
Subject: X399 Fatal1ty missing an M.2 standoff
Date Posted: 06 Mar 2018 at 3:54am
" rel="nofollow - Hello, today I was trying to install a 3rd M.2 drive and I noticed I'm missing the standoff on the third slot. Any idea of the size and / or where I can find one (or I guess many) in Europe?

Thanks



Replies:
Posted By: MisterJ
Date Posted: 06 Mar 2018 at 4:22am
" rel="nofollow - alexmaz,  please look in your static bag.  I have found two of those in the bag - come loose in shipping.  I would suggest you call ASRock or open a Support ticket.  Amazon has them; link if you can see it in Europe:
https://www.amazon.com/s/ref=nb_sb_ss_i_11_4?url=search-alias%3Daps&field-keywords=m.2+screw&sprefix=M.2+%2Caps%2C189&crid=TJR9WR6M38C9  I searched for M.2 screw.
Good luck and enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: alexmaz
Date Posted: 06 Mar 2018 at 4:34am
Thanks, I checked in the box but it's not there. I bought one of those kits with many sizes on Amazon, I hope one will be good.


Posted By: MisterJ
Date Posted: 06 Mar 2018 at 4:54am
alexmaz, thanks.  I still strongly recommend you insist ASRock send you what you need.  Enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: MisterJ
Date Posted: 06 Mar 2018 at 4:57am
alexmaz, found this:The correct screw size is 2.0 x 3mm (CM2x3-3.3)  Get at local HW store.  Enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: alexmaz
Date Posted: 06 Mar 2018 at 4:57am
I also opened a ticket with Asrock but I will get it faster with Amazon.


Posted By: MisterJ
Date Posted: 06 Mar 2018 at 4:59am
alexmaz.  Good, please see my last post.  Enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: alexmaz
Date Posted: 06 Mar 2018 at 5:09am
Originally posted by MisterJ MisterJ wrote:

alexmaz, found this:The correct screw size is 2.0 x 3mm (CM2x3-3.3)  Get at local HW store.  Enjoy, John.

Thanks, I should be ok with the kit a bought then, it has 3mm standoffs and I have the original screw. If not I'll look around in some shop here.

Thanks


Posted By: Ancien_Regime_Arts
Date Posted: 20 Mar 2019 at 3:59am
I'm in Canada and I've got this same problem...thanks for the info..


Posted By: Ancien_Regime_Arts
Date Posted: 20 Mar 2019 at 4:47am
I just got off the phone with ASRock at

1-909-590-8308

The receptionist instructed me to email her at

101@asrockamerica.com

and to list the missing part (the 3 x M2 SSD standoffs for the ASROCK Fatal1ty Professional Gaming X399 motherboard) and my mailing address to receive the parts.

Hope this helps. Another delay. It's March 19 2019. *sigh*.
I'll come back and tell you how long it takes to get it when it arrives.


Posted By: Ancien_Regime_Arts
Date Posted: 20 Mar 2019 at 4:53am
By the way the Amazon prices in Canada for that little piece are just stupid

https://i.imgur.com/bJ7qOAY.jpg


Posted By: Ancien_Regime_Arts
Date Posted: 20 Mar 2019 at 5:11am
Aaaaaannd I'm a retard.

It's already preinstalled but they're stubby and not at all like the ones depicted in the manual so I overlooked them

https://i.imgur.com/49XHQJI.jpg



Posted By: otakumr
Date Posted: 05 Apr 2019 at 2:12am
I know you found the standoff on board but I want to ask did she really comes back to you and ship it?
Because mine board missing the I/O shield and I emailed her but she never comes back to me. Heard AsRock has terrible service in NA


Posted By: otakumr
Date Posted: 18 Apr 2019 at 11:42am
I log into this to update that I actually received the I/O shield from the AsRock today, 5 Star to AsRock!!!Even though they never reply my email but they just send it to me when I asked them for help.
P.S. Remember to attach you invoice of purchasing if you also need something in similar cases!!!



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