AB350 Gaming ITX/ac - XMP reset on power loss
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7936
Printed Date: 24 Apr 2024 at 3:14am
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Topic: AB350 Gaming ITX/ac - XMP reset on power loss
Posted By: waschkbaer
Subject: AB350 Gaming ITX/ac - XMP reset on power loss
Date Posted: 06 Mar 2018 at 5:30am
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" rel="nofollow - Hey, I'm new here and already checked out some of the latest threads about the raven ridge APUs. But as far as I can see some of the problems I'm having are not addressed in any of the threads. My setup consists of the AB350 Gaming-ITX/ac paired with a 2400G and a dual 8 GB Ripjaw 5 3200Mhz kit. I'm currently fighting multiple bugs on this Mainboard. Some of them are known, like the BSODs occurring once using the WIFI chipset, or the problem that I can't figure out how to overclock the VEGA 11 using the settings under AMD CBS/XFR2.0/ADVANCED (which I currently overclock using RYZEN MASTER). In addition to these, I have the problem that once I turn off my system and remove the power plug from the outlet, my RAM defaults back to 2133Mhz and also the allocated GPU Memory of 2GB resets to 1GB. Is there anyone around here with the same problems or some solutions? For me, it's not a big deal applying these settings again, but I build this system for a friend of mine with close to no knowledge of computer hardware. Explaining to her that she has to reapply multiple settings now and then is an absolute no go.
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Replies:
Posted By: MikeBE
Date Posted: 06 Mar 2018 at 5:35am
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I might try replacing the backup battery that is on the motherboard. In theory, it should provide power to hold your settings. You can change a couple of settings, save and reboot. Then power down and pull the plug. Wait a minute or two and then reconnect and power back up and get back into your UEFI settings and see if your settings are still in place. After that, I'm out of ideas. * * * I just looked, and this motherboard might not have a backup battery. At least, I couldn't see one in the photo. ------------- -Mike Elek http://photographytoday.net |
Posted By: waschkbaer
Date Posted: 06 Mar 2018 at 5:48am
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Hey, good idea but most of my settings are stored after pulling the plug. My CPU overclock, SOC voltage offsets, fan settings are still working and even the XMP settings are looking correct but I have to manually reapply them by deactivating XMP and activating XMP again and The GPU settings are completely gone. I also noticed that once I reconnect the power the PC restarts the boot process 3-4 times until I get a display output and access to the bios. Edit: It has a backup battery it's just taped to the ethernet port of the motherboard.
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Posted By: JohnM
Date Posted: 06 Mar 2018 at 6:12am
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" rel="nofollow - Which BIOS? 4.43 is much better than 4.40. Have you tried completely clearing the CMOS with the link on the motherboard and starting from the beginning again. Something might have got corrupted. ------------- ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110 |
Posted By: Lupercal
Date Posted: 06 Mar 2018 at 7:31am
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I have this exact same issue with my Ab350 Gaming itx with a 2400g and 2 x 8GB G.Skill Flare 3200. I hadn't realized it was also resetting iGPU RAM too, but im sure mine is doing that. Everything else saves, and as long as it stays plugged in and the PSU is switched on, nothing at all changes. Also, I'm on 4.43. |
Posted By: JohnM
Date Posted: 06 Mar 2018 at 9:09am
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" rel="nofollow - I usually leave mine powered but I'm happy to power it down and unplug from the wall to see what happens. How long should I leave it off - 10 minutes, an hour, longer? ------------- ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110 |
Posted By: Lupercal
Date Posted: 06 Mar 2018 at 9:42am
| " rel="nofollow - Mine seems to be pretty much instant. If it gets disconnected from power at the wall, at all, XMP gets reset. And you know it's happened if it reboots during POST 3 times. I believe this is the "boot training" failing to set RAM to 3200mhz. Maybe we just need to set the RAM manually? |
Posted By: JohnM
Date Posted: 06 Mar 2018 at 11:11am
I'll give it a try tomorrow. I'll leave it unplugged for half an hour or so to give it a chance. Unplugging from the wall seems important - powered down but plugged in still produces standby volts. Not sure I understand what you mean by setting the RAM manually. Anything above 2133 you have to select XMP Profile in the OC Tweaker page. Then from the drop down menu I always select the desired speed. My RAM is rated at 2666 but I can push it to 2933 in that menu to get the best out of my Raven Ridge APU without overclocking it. Do you leave yours set to Auto in that menu? I'm not a gamer so I have my iGPU frame buffer set to 128 MB and I'll see if that setting survives without power. ------------- ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110 |
Lupercal wrote:Posted By: waschkbaer
Date Posted: 06 Mar 2018 at 4:50pm
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Somehow happy to see other people having the same issue. I could not find a solution to the problem right now. I tested the board with my 1700X, some Corsair Vengeance Memory and an older GPU. Here are my observations. ASRock Board + 2400G + GSkill memory: after unplugging from the wall, 3x boot loop and memory back to 2133 Mhz (even though XMP seems to be activated, have to deactivate and activate it again.) Asrock Board + 2400X + Corsair memory: XMP resets to default after unplugging and memory runs at 2133Mhz ASRock Board + 1700X + GSkill/Corsair memory: after unplugging from the wall XMP is still working and memory is set to 3200Mhz Afterward, I was curious to see how the 2400G behaves within my ASUS Prime B350 Motherboard. So I installed the 2400G with the GSkill memory and even after unplugging the cord the XMP profile was active and the memory running with the 3200Mhz. As far as I can tell this problem only occurs on the ASRock board. I tried the 4.40 and the 4.43 bios and could not fix it over the last days. Guess I will RMA the board if I can't fix it. |
Posted By: aguslestari
Date Posted: 06 Mar 2018 at 9:12pm
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" rel="nofollow - How about BIOS 4.50 Version ? https://www.asrock.com/MB/AMD/Fatal1ty%20AB350%20Gaming-ITXac/index.asp#BIOS |
Posted By: stree
Date Posted: 06 Mar 2018 at 9:41pm
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" rel="nofollow - That BIOS is not listed. Still showing BETA 4.43 as latest. Note to OP: Are you saving your XMP settings to a profile? ------------- ASRock X370-ITX BIOS 4.50 R5 2600 Cryorig C7 EVGA GTX 950 75w 2x8GB Ballistix Sport LT 2933 960Evo M.2 256GB, Firecuda 1TB Win 10 Pro 64 1803 G-Unique Archdaemon 300 Watt Lian-li Q21B |
Posted By: JohnM
Date Posted: 06 Mar 2018 at 9:49pm
Just checked. P4.50 is now available - dated today  ------------- ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110 |
Posted By: stree
Date Posted: 06 Mar 2018 at 9:55pm
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Hmmmm not on mine yet, will do a refresh. Thanks JohnM Re not having a "backup battery " First it is called a CMOS battery, second, on the AB35-ITX and X370-ITX it is in a black plastic sleeve strapped to the back of the Nichicon audio port. pair of red and white wire run from it to a white motherboard connector. I lift this connection as well as clearing with the jumper. Very much doubt if a new CMOS battery will be needed, none of these boards are old enough yet! ------------- ASRock X370-ITX BIOS 4.50 R5 2600 Cryorig C7 EVGA GTX 950 75w 2x8GB Ballistix Sport LT 2933 960Evo M.2 256GB, Firecuda 1TB Win 10 Pro 64 1803 G-Unique Archdaemon 300 Watt Lian-li Q21B |
Posted By: JohnM
Date Posted: 07 Mar 2018 at 3:33am
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As promised, I tested this by shutting down and leaving the power supply unplugged from the wall for 20 minutes. Then I powered up and entered the BIOS and found that my selected XMP profile (2933 MHz) had been remembered, as had my choice of RAM dedicated to the iGPU and other settings This was with BIOS L4.43. I then did an F9 - reset BIOS defaults and upgraded to P4.50. Then I input my personalised settings. FWIW, here they are: OC Tweaker: - Enable XMP - Set XMP profile to 2993 MHz - Disable AM4 Advanced Boot Training Advanced\CPU Configuration: - Enable SVM (I use VirtualBox) Advanced\AMD CBS\NBIO Common Options\GFX Config: - IGC : Forces - UMA Mode : UMA_Spec - UMA Frame Buffer : 128 MB Then I set up my fans on the H/W Monitor page, then Exited and Saved and booted into Windows.
------------- ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110 |
Posted By: JohnM
Date Posted: 07 Mar 2018 at 3:52am
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BIOS 4.50 seems to be the best so far for Raven Ridge. I haven't tried the WiFi again but one or two people have already reported that it's still badly broken, which is a shame. The only other thing I've noticed is that the Fan Tuning utility on the H/W Monitor page doesn't work properly. It didn't in BIOS 4.43 either but it did in 4.40. It's meant to calibrate each fan driver by adjusting the PWM drive and monitoring the speed and in the process discover each fan's minimum duty cycle. Once that it done you can select a performance profile for each fan. The problem I've found is that during this calibration process Fan Tuning causes my 140mm front fan to run so slowly it stops and never starts again until I do an F9 to clear BIOS settings. I'll have a play with setting up my own temperature/speed curves with the FanTastic utility instead. All my fans (1x 140mm and 2x 80mm) are 4-wire PWM models by Arctic Cooling. ------------- ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110 |
Posted By: Lupercal
Date Posted: 07 Mar 2018 at 5:01am
| Flashed 4.50 during my lunch break. Same behavior as before. I'm going to try manually setting my RAM speed tonight, rather than using XMP. See if that sticks. |
Posted By: JohnM
Date Posted: 07 Mar 2018 at 5:54am
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I don't understand how you plan to set the speed without using XMP. You have to enable XMP in order for the menu of speeds to appear. From that you choose your desired speed. Have you been enabling XMP but leaving the speed menu option set to auto? ------------- ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110 |
Posted By: Lupercal
Date Posted: 07 Mar 2018 at 6:32am
| I haven't had a chance to delve into the more advanced settings yet, but you can manually OC RAM in the BIOS rather than using XMP. XMP is just a convenient profile that automatically OCs. |
Posted By: JohnM
Date Posted: 07 Mar 2018 at 6:38am
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Well, when you've had a play with it please come back and explain what you did. I'm always eager to learn something. You might even fix your problem. ------------- ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110 |
Posted By: cubebucket
Date Posted: 07 Mar 2018 at 6:47am
| I don't know if you noticed that but with this new bios you can allocate more than 2gb to the apu |
Posted By: JohnM
Date Posted: 07 Mar 2018 at 6:51am
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Yes. You could with the beta 4.43 too, though I have it set to 128 MB and let Windows manage it as it does a better job than I do. I should say that I'm not a gamer. ------------- ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110 |
Posted By: sco77001
Date Posted: 03 Jun 2018 at 10:32am
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" rel="nofollow - Reviving this thread because I am having the same issue on a recent build I did using the X370 Gaming ITX/ac board paired with Gskill Flare X 3200. Has anyone found a solution or is there any BIOS developers on these forums? |
Posted By: DiYei
Date Posted: 04 Jun 2018 at 3:59pm
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I also have the same issue My system: AB350 Gaming-ITX/ac w/P4.60 BIOS Ryzen 2700x G.Skill F4-320016D all my settings get restored to default after a power loss what I change: -XMP profile to 3200mhz -Custom CPU fan profile -WiFi dissabled -VCore offset to -100mV I've already tested a new battery I've already rebuild the entire system, took everything out of the case and put together again Any of you guys have RGB RAM? after a power loss, when I plug it back to the wall after a few seconds my system looks like this:  RAM LEDs are on but the system is off!!! Would you mind trying enabling "Deep Sleep" under southbridge settings? If I enable deep sleep, boot the PC to windows using it as long as I need to, then power it off. The next time I power it on, all the BIOS settings get restored to default as well, without power outage or plugin it off the wall |
Posted By: stree
Date Posted: 04 Jun 2018 at 6:47pm
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" rel="nofollow - I have to ask because no-one has mentioned it yet, are you actually saving the XMP setting? Not just setting it and thinking thats it? If you change a setting in BIOS or XMP you HAVE to save it. ------------- ASRock X370-ITX BIOS 4.50 R5 2600 Cryorig C7 EVGA GTX 950 75w 2x8GB Ballistix Sport LT 2933 960Evo M.2 256GB, Firecuda 1TB Win 10 Pro 64 1803 G-Unique Archdaemon 300 Watt Lian-li Q21B |
Posted By: DiYei
Date Posted: 04 Jun 2018 at 7:14pm
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If you mean goint to the last tab and selecting "Save Changes and Exit", then yes, I have saved the settings If you mean saving a user profile under OC tab, then also yes, I have even saved it to disk, is a PITA having to set everything again everytime I have to use my PC
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Posted By: sco77001
Date Posted: 05 Jun 2018 at 7:15am
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Something else I want to note is it happens on the ASRock X370 ITX gaming/ac build, but does not happen on my 1600x ATX build thats running AB350 pro4. |
Posted By: DiYei
Date Posted: 05 Jun 2018 at 7:51am
I got a mail from technical support with the most unprofessional response: It translates to "Return it" What a joke
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Posted By: Choronsodom
Date Posted: 05 Jun 2018 at 9:44am
| My 2400G and XMP 3000 G.Skill B-die has the same behaviour. I believe there's a bug with the memory training option (even if disabled) getting re-enabled after a long shutdown. If I set my memory past XMP 2933 the issue is easily reproducable. This has to be one of the worst AsRock motherboards (AB350 ITX) I've ever owned. So many small issues that aren't being addressed with a simple BIOS update it's ludicrous. Going to sell this POS board at a loss and grab something better for my 2400G. If anyone has good experiences with other ITX boards please let me know. The only way ASRock will learn is if we take our money elsewhere hurting their sales. I will be recommending everyone I know in this space to stay away from these board period. Garbage. |
Posted By: DiYei
Date Posted: 05 Jun 2018 at 9:49am
| Printing the return label to Amazon as I type, I'm ordering a Strix B350I as a replacement, drop me a PM if you would like to know how it goes with it |
Posted By: Choronsodom
Date Posted: 05 Jun 2018 at 9:58am
Good call if you're in the return period window. The Strix B350I doesn't have any video out for some odd reason so that won't work for my 2400G. I'm still curious how the board works for you though as there's an X470 model with HDMI so I'm guessing a B450I will eventually surface and not be drastically different than the 3XX series. These boards hardware wise look great and I have more stock in Asus delivering a proper BIOS than AsRock. |
Posted By: hifihedgehog
Date Posted: 12 Jun 2018 at 10:43am
| I wholeheartedly agree. ASRock used to be so good, but they have totally fumbled in the area of long term support with this model. It has been well over a month now and they still have not released a non-beta BIOS update with PinnaclePI-AM4_1.0.0.3b, which fixes overaggressive GPU clock throttling on Raven Ridge CPUs. I could see taking two weeks, maybe three, for validation, but this has gotten totally out of hand. |
Posted By: Mobawe
Date Posted: 12 Jun 2018 at 7:47pm
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" rel="nofollow - I agree I experience the same issues with my AB350 ITX. and 2400G I strongly urge Asrock to get that BIOS update out. I begin to suspect, that they have decided to just let us hang and then focussing on the new boards :-( We talk several months now?, soon half a year ? ------------- Ryzen 5 2400g/ ASRock Fatal1ty AB350 Gaming-ITX/ NH-L9A-AM4 L.PROFILE/ INWIN-CHOPIN 150W/ G.Skill Ripjaws V-DDR4,2x8-3600MHz(F4-3600C16D-16GVK)/ Samsung 850 EVO MZ-75E500-SSD-500GB/ UEFI-bios 4.51A |
Posted By: _Mael_
Date Posted: 13 Jun 2018 at 2:26am
Pls for 2200g & 2400g use Agesa 1002a beta 
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Posted By: hifihedgehog
Date Posted: 22 Jun 2018 at 11:37am
| Two months later and no new non-beta BIOS with the latest AGESA. This is getting ridiculous... |
Posted By: hifihedgehog
Date Posted: 01 Jul 2018 at 6:34am
| Another week, another MIA non-beta BIOS update with the latest AGESA. |
Posted By: hifihedgehog
Date Posted: 22 Oct 2018 at 12:44pm
| This XMP bug is somewhat fixed, but still other settings DO NOT persist after a restart or being unplugged from the wall. For someone who travels or attends LANs frequently and has to unplug my computer often, this is simply inexcusable. Namely, if I disable Bank Group Swap (BGS) and manually set the SOC voltage in the CBS area, these settings will reset when the system is disconnected from the wall. So I have to go through the exercise of booting into the BIOS and tediously reapplying these settings after every power disconnection. As a result, when Zen 2 is released, I will be searching out a motherboard from ASUS and will be moving on from ASRock. Quite simply, I cannot have a motherboard that does not have fully persistent BIOS settings that are unaffected by AC power. |