AMD Motherboards - Audio problem from X370 Gaming-ITX/ac

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Audio problem from X370 Gaming-ITX/ac

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7941
Printed Date: 19 Jul 2025 at 12:37pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Audio problem from X370 Gaming-ITX/ac

Posted By: Devilseye
Subject: Audio problem from X370 Gaming-ITX/ac
Date Posted: 06 Mar 2018 at 11:51am

I'm not able to listen any audio on my pc.

If use an HDMI connection everything works, but if I use onboard audio fail.

I would like to fix my problem and a solution.

My BIOS is 4.2 and Win10.

Thanks for the help.

Replies:

Posted By: ASRock_TSD
Date Posted: 06 Mar 2018 at 12:26pm

Dear Devilseye,

Greetings, this is ASRock TSD.

According to your audio question, we provide some suggestions for verifying:

1. Please refer to the user manual to clear CMOS. (Page 27)

http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20X370%20Gaming-ITXac.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20X370%20Gaming-ITXac.pdf

2. Remove other audio devices, only plug a speaker to rear audio to verify.

3. Uninstall the Audio driver from control panel>program first and reinstall the driver below to verify.

http://www.asrock.com/MB/AMD/Fatal1ty%20X370%20Gaming-ITXac/index.asp#Download" rel="nofollow - http://www.asrock.com/MB/AMD/Fatal1ty%20X370%20Gaming-ITXac/index.asp#Download

4. If possible, please reinstall OS or install another HDD/SSD with clean OS to verify.

5. If possible, please install other sound devices to verify.

Thanks!

All the best,

ASRock TSD