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AB350 Gaming-ITX/ac issue

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7966
Printed Date: 26 Dec 2024 at 7:05pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: AB350 Gaming-ITX/ac issue
Posted By: Raephen
Subject: AB350 Gaming-ITX/ac issue
Date Posted: 07 Mar 2018 at 3:58pm
" rel="nofollow - Hello,

Since yesterday, I finally have my R3 2200G installed in my AB350 Gaming-itx/ac and, in a way, got it up and running.

I say in a way, because of one annoying issue that has kept me busy for hours, yesterday: I can't install the correct display drivers without Windows (W10 - 64bit) freaking out and becoming unussuable (display get warped - usually just displaying a single field of blue or gray).

While usable with the default W10 display driver that get loaded automatically (which I've also removed manually once before installing AMD display drivers for my chip - no cigar), it's not an ideal situaiton for something that's going to be used as a HTPC.

On a side note: W10 is installed to a Plextor M6e m.2 in a Plextor PCI-e riser card. I managed to upgrade the EFI with the help of an AMD Boot Kit, but 4.40 failed to recognise the native m.2 slot, so I tried the Plextor+riser instead. Under 4.43 my Crucial MX300 is seen again (and the temperature bug - 127,4 C cpu temp - is gone!), so today on I'll try to clone my install from my Plextor to the Crucial in the native m.2 slot and see if that helps...

Has anyone ever seen or heard of such an issue before? Could running something like DDU under safe-mode prior to installing the correct display drivers maybe work? Or could this be a sympton of a faulty APU or mobo?

Any bright ideas would be greatly appreciated and many thanks in advance for any help and advice anyone might have!



Replies:
Posted By: Xaltar
Date Posted: 07 Mar 2018 at 4:48pm
It sounds driver related but with Ryzen, that isn't always assured. 

I would try DDU under safe mode as you mentioned then install the driver version AMD recommends for the APU. From what I have seen with reviews on the R3 and R5 APUs this is not an uncommon issue. Many reviewers complained about how difficult it is to get these APUs working properly. 

As for the M.2 slot issue, it may have something to do with Ryzen APUs not having as many PCIe lanes as regular Ryzen CPUs, the M.2 slots are usually designed to utilize spare PCIe lanes so as not to take away from the x16 slots. If the APU has less PCIe lanes then it is quite likely that the M.2 slot is trying to use lanes the CPU does not possess. 


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Posted By: stree
Date Posted: 07 Mar 2018 at 9:28pm
" rel="nofollow - Have you installed latest chipset drivers and Radeon graphics driver? ( in that order)


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ASRock X370-ITX BIOS 4.50
R5 2600    Cryorig C7
EVGA GTX 950 75w
2x8GB Ballistix Sport LT 2933
960Evo M.2 256GB, Firecuda 1TB
Win 10 Pro 64 1803
G-Unique Archdaemon 300 Watt
Lian-li Q21B


Posted By: cubebucket
Date Posted: 07 Mar 2018 at 10:39pm
I'm getting sick of this ryzen related issues :( ...I hope everything will be sorted out and solved soon. I don't wanna switch to intel or MSI or any other solution :(


Posted By: JohnM
Date Posted: 08 Mar 2018 at 12:41am
Originally posted by cubebucket cubebucket wrote:

I'm getting sick of this ryzen related issues :( ...I hope everything will be sorted out and solved soon. I don't wanna switch to intel or MSI or any other solution :(

That doesn't help and sounds like a rant. If you describe your problem then someone might be able to help you.


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ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110


Posted By: Raephen
Date Posted: 08 Mar 2018 at 4:36pm
Originally posted by Xaltar Xaltar wrote:

It sounds driver related but with Ryzen, that isn't always assured. 

I would try DDU under safe mode as you mentioned then install the driver version AMD recommends for the APU. From what I have seen with reviews on the R3 and R5 APUs this is not an uncommon issue. Many reviewers complained about how difficult it is to get these APUs working properly. 

As for the M.2 slot issue, it may have something to do with Ryzen APUs not having as many PCIe lanes as regular Ryzen CPUs, the M.2 slots are usually designed to utilize spare PCIe lanes so as not to take away from the x16 slots. If the APU has less PCIe lanes then it is quite likely that the M.2 slot is trying to use lanes the CPU does not possess. 

Thank you for your reply.

The M.2 issue was BIOS/EFI related: 4.40 didn't see it - 4.43 does. I'll try DDU this weekend when I've got a bit more time to fiddle with my system as it is functional, right now, just far from optimal as a HTPC without display drivers.


Posted By: Raephen
Date Posted: 08 Mar 2018 at 4:40pm
Originally posted by stree stree wrote:

" rel="nofollow - Have you installed latest chipset drivers and Radeon graphics driver? ( in that order)

Yep. At least: have tried to. And always get the distorted display output the moment the display drivers are installing. Maybe DDU can be of some help this weekend.


Posted By: wardog
Date Posted: 08 Mar 2018 at 11:51pm
" rel="nofollow - NEW AM4 BIOSes as of March 8 2018 for WiFi Issues
http://forum.asrock.com/forum_posts.asp?TID=7986&PID=47140

OP, Can I suggest you upflash, regardless.


Posted By: Raephen
Date Posted: 09 Mar 2018 at 12:43am
Aye, Wardog, I saw the new bios earlier today.

It's on my bucket-list for this weekend, before safe-mode + DDU.


Posted By: Raephen
Date Posted: 11 Mar 2018 at 7:03pm
" rel="nofollow - I am happy to report: my issue has been fixed!

While I can't put my finger on what exactly did the trick, I'll list the 3 consecutive  steps I took.

First off, I flashed my UEFI to v4.50. 

Secondly, I cloned my OS drive from the Plextor M6e in it's m.2->PCIe adapter to my Crucial MX300 in the native m.2 slot. Rebooted and set the boot order to load from the MX300 (and removed the M6e from the boot order completely) to test it. Succes, so I powered down and removed the Plextor from the system.

And the third step was to reinstall the chipset-drivers for good measure (+reboot after that) and Google how to boot into safe mode under Windows 10 (last time I've ever had to use safe mode was under W7, so a while back...). In safe mode, I ran DDU, which removed the Microsoft default display drivers and blocked their reinstallation on reboot (a nifty trick, that, and one of the major factors in the solution of my issue, I feel), and on reboot, made a system-restore-point for good measure and installed the AMD display-drivers again.

Needless to say, certain muscles in my body clenched during the installation, but the display came back on and I was so relieved :D

On a side note: is it normal to have an extreme Vcore like 1.45v by default? I can't remember what the 1600X in my gaming system rocked by default, but I know it can handle 3.8GHz at 1.325v.
So I decided to undervolt my 2200G, too, using the AMD CBS by -0.100mv.
If I had more fine grained control instead of steps of 0.050mv at a time, I'm confident I could lower it even more. 
I used CBS, because the Asrock option in the UEFI didn't seem to do a thing - I set my target max-clocks and Vcore (3000 and 1.325ish) and nothing changed.

Oh well, all in all, I'm very happy with the board and chip -- a major up-grade from my Kabini based Athlon 5350 I was using before :D


Posted By: cubebucket
Date Posted: 12 Mar 2018 at 5:00pm
" rel="nofollow -
Originally posted by Raephen Raephen wrote:

[URL=][/URL]I am happy to report: my issue has been fixed!

While I can't put my finger on what exactly did the trick, I'll list the 3 consecutive? steps I took.

First off, I flashed my UEFI to v4.50.?

Secondly, I cloned my OS drive from the Plextor M6e in it's m.2->PCIe adapter to my Crucial MX300 in the native m.2 slot. Rebooted and set the boot order to load from the MX300 (and removed the M6e from the boot order completely) to test it. Succes, so I powered down and removed the Plextor from the system.

And the third step was to reinstall the chipset-drivers for good measure (+reboot after that) and Google how to boot into safe mode under Windows 10 (last time I've ever had to use safe mode was under W7, so a while back...). In safe mode, I ran DDU, which removed the Microsoft default display drivers and blocked their reinstallation on reboot (a nifty trick, that, and one of the major factors in the solution of my issue, I feel), and on reboot, made a system-restore-point for good measure and installed the AMD display-drivers again.

Needless to say, certain muscles in my body clenched during the installation, but the display came back on and I was so relieved :D

On a side note: is it normal to have an extreme Vcore like 1.45v by default? I can't remember what the 1600X in my gaming system rocked by default, but I know it can handle 3.8GHz at 1.325v.
So I decided to undervolt my 2200G, too, using the AMD CBS by -0.100mv.
If I had more fine grained control instead of steps of 0.050mv at a time, I'm confident I could lower it even more.?
I used CBS, because the Asrock option in the UEFI didn't seem to do a thing - I set my target max-clocks and Vcore (3000 and 1.325ish) and nothing changed.

Oh well, all in all, I'm very happy with the board and chip -- a major up-grade from my Kabini based Athlon 5350 I was using before :D


I'm having similar issues with the display drivers. I'll try to do what you did...

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Asrock fatal1ty AB350I wifi mini itx - ryzen 3 2200g - 8GB DDR 4 ballistix sport 2666mhz (BLS8G4D26BFSC) - adata 120gb SSD 580 - 550w Gold plus - thermaltake core V1 - Windows 10 home - Bios 4.51a


Posted By: Xaltar
Date Posted: 12 Mar 2018 at 5:05pm
There was a recent BIOS update that fixed an issue with Wifi enabled boards. It is possible the 2 issues were related (wifi causing conflicts).

Either way, glad to see you have it up and running, enjoy your new build Thumbs Up


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Posted By: Raephen
Date Posted: 12 Mar 2018 at 8:14pm
Originally posted by cubebucket cubebucket wrote:

" rel="nofollow -  I'm having similar issues with the display drivers. I'll try to do what you did...

I hope my messing about with my new system can be of help to you. Keep us posted!



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