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A problem That we don't know since 2month

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: http://forum.asrock.com/forum_posts.asp?TID=7973
Printed Date: 02 Mar 2024 at 9:14am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: A problem That we don't know since 2month
Posted By: Aklc
Subject: A problem That we don't know since 2month
Date Posted: 08 Mar 2018 at 3:45am
Hi, 

Ok I'm about to get crazy about my problem that never get solve since I have built my new computer with a firend that I bought on newegg.

The problem is : my pc crash randomly, my screen get black but all my pc stay in fonction, the keyboard caplock do not response when I hit the button and the light of my mouse stay on like all the light on my keyboard or pc, fan still running all still running but my screen turn black and i cant do anything but reboot. 

I tried a lot of test with some poeple that know computer: memory, graphique card, temperature and all others ridicul test. I asked a lot of poeple who know computer.. nothing work, a friend that build computer since he's kid, Re-Built my computer to see if all good. nothing the crash come back.

Typical day of crashing : 12h00 (lunchtime) I starte my computer using it playing game watching video and all run perfectly and Boom after 8 hours the first crash at 21h00 at night. then I restarte it and boom 21h15 (so 15min after the first crash) I restarte and then 21h45 another crash (after 30min this time).. So i reboot again and I let my computer run a bit with youtube video and I go back playing a game a lil bit and there is 1h00 am (so like 3 hours after the third crash) WHEN i'm about to go to bed and just close some programme and go on discord just checking some things BOOM another crash.. 
- so I let my computer on the (crash mod) I mean the screen is black and all my tower still running and I go to sleep and when I wake up nothing has changed, my computer still running with that black screen..

Please I need help if someone know about that kind of problem.. I'm about to test another powersupply or just change the motherboard..

Maybe there is a incompatibility of materiel :

-AMD RYZEN 5 1600X 6-Core 3.6 GHz (4.0 GHz Turbo) Socket AM4 95W YD160XBCAEWOF Desktop Processor
-Crucial MX300 2.5" 525GB SATA III 3D NAND Internal Solid State Drive (SSD) CT525MX300SSD1
- EVGA GeForce GTX 1050 Ti SC GAMING, 04G-P4-6253-KR, 4GB GDDR5, DX12 OSD Support (PXOC)
-Corsair Carbide Series SPEC-02 Mid-Tower Gaming Case
-ASRock AB350M Pro4 AM4 AMD Promontory B350 SATA 6Gb/s USB 3.1 HDMI Micro ATX AMD Motherboard
-EVGA SuperNOVA 650 G2 220-G2-0650-Y1 80+ GOLD 650W Fully Modular EVGA ECO Mode Includes FREE Power On Self ...
-ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner - Bulk - OEM
-CORSAIR Vengeance LPX 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3000 (PC4 24000) Desktop Memory Model CMK16GX4M2B3000C15R

sorry for the police texte
Thank for helping me.. Seriously i'm about to just destroye my computer I'm tired, bored, frustrated of not solving this problem..



Replies:
Posted By: Aklc
Date Posted: 08 Mar 2018 at 3:46am
Yea and.. I reinstalled windows 10 ten time, tryed with windows 8.. still crashing 


Posted By: MisterJ
Date Posted: 08 Mar 2018 at 4:19am
" rel="nofollow - Aklc, what BIOS/UEFI are you running?  Please look in your Windows folder and see if there is a minidump folder.  If there is please compress it and upload it so I can take a look.  Please be sure to get your Chip Set drivers here: https://support.amd.com/en-us/download
Good luck, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: Aklc
Date Posted: 08 Mar 2018 at 4:37am
" rel="nofollow - Hi, 

My UEFI version is : P.4.50
Microcode update : 800F11/8001129

I did the drivers update and with my amd update they send me there : 

https://support.amd.com/fr-fr/kb-articles/Pages/KB175.aspx?DID=1C82%7C%7C%7C&VID=10DE%7C%7C%7C&CPU=AMD%20Ryzen%205%201600X%20Six-Core%20Processor&OS=WindowsRS&OSBIT=64&OSLANG=fr_FR&utm_campaign=rserror&utm_medium=application&utm_source=driver-installer&utm_content=error175%7CIM_ERROR_LEGACYCARD_NODRIVER/

So I installed this new thing, let see..


Posted By: MisterJ
Date Posted: 08 Mar 2018 at 5:32am
Aklc, the link you posted is in French, which I do not read.  It looks like it has to do with Radeon graphics cards and you have a GeForce.  Please post an English version of the link.  You should update your BIOS/UEFI to [Beta] 4.63 and let us know if it helps. Enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: datonyb
Date Posted: 08 Mar 2018 at 5:39am
" rel="nofollow - ok a few tips
just install the mainboard chipset driver
amd support
chipset driver
b350
win10
that link says you tried to install a very very old amd graphics driver, do not do this you need the nvidia driver (just let windows install this via updates)
also what are you doing with the ram / did you set 'xmp' ?

it seems either a graphics driver issue or the ram dosnt like running at xmp


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: Aklc
Date Posted: 08 Mar 2018 at 5:41am
" rel="nofollow - Here the translation

Skip Navigation LinksSupport & Drivers
Error 175 - AMD Setup Can not Continue Due to Unsupported AMD Graphics Hardware
Article Number: GPU-KB175
This article provides information about error 175 when running the AMD installer on a system with an unsupported AMD graphics card.

The content of this article is organized as follows:

Possible cause
Solution
Possible cause

The AMD installer is designed to support GCN graphics cards. The following graphics devices are not based on the GCN architecture:

AMD Radeon ??R5 235X AMD Radeon ??HD 8350 Series
AMD Radeon ??R5 235 AMD Radeon ??HD 8000 (D / G variants)
AMD Radeon ??R5 230 AMD Radeon ??HD Series 7600 and earlier
AMD Radeon ??R5 220 AMD Radeon ??HD 6000 Series
AMD Radeon ??HD 8470 AMD Radeon ??HD 5000 Series

Solution

The products listed above have been moved to an existing support model and no additional versions are planned for the drivers.

The latest beta driver for these products is AMD Radeon Crimson Software Edition 16.2.1 and the latest WHQL driver is AMD Catalyst Software Suite 15.7.1. Both driver versions for the supported operating systems can be downloaded via the links below:

Windows® 10 (32-bit | 64-bit)
Windows® 8.1 (32-bit | 64-bit)
Windows® 7 (32-bit | 64-bit)
© 2016 Advanced Micro Devices, Inc. Information in this document is provided for informational purposes only and is subject to change without notice. All precautions have been taken in the preparation of this document, however, it may contain technical inaccuracies, omissions and typographical errors. AMD has no obligation to update or correct this information. Advanced Micro Devices, Inc. makes no representation or warranty as to the accuracy or completeness of the contents of this document, and disclaims all warranties of any kind, including any implied warranties of non-infringement, of merchantability or fitness for a particular purpose, with respect to the operation or use of the AMD hardware, software or other products described herein. No intellectual property rights license is granted by this document, including implied or resulting from estoppel. The conditions and limitations applicable to the purchase or use of AMD products are set forth in an agreement signed by the parties.


Posted By: Aklc
Date Posted: 08 Mar 2018 at 5:44am
" rel="nofollow - Hi, 

I did the last nvidia update too and since two month I did a lot of things, all my drivers seem to be updated correctly too.

I sent the new update that they propose to me cause when i go to : ryzen 5 1600x update the amd auto detection while i'm installing send me to this page : https://support.amd.com/fr-fr/kb-articles/Pages/KB175.aspx?DID=1C82%7C%7C%7C&VID=10DE%7C%7C%7C&CPU=AMD%20Ryzen%205%201600X%20Six-Core%20Processor&OS=WindowsRS&OSBIT=64&OSLANG=fr_FR&utm_campaign=rserror&utm_medium=application&utm_source=driver-installer&utm_content=error175%7CIM_ERROR_LEGACYCARD_NODRIVER/

I'm lost in all these update seriously


Posted By: Aklc
Date Posted: 08 Mar 2018 at 5:57am
My ram are set on ''auto'' in my bios
I can change to ''xmp 2.0'' but the ram voltage 1.200V drop to 1.350 witch red numbers

I can take some photo but I dont know how to post photo in that forum :/


Posted By: MisterJ
Date Posted: 08 Mar 2018 at 6:23am
" rel="nofollow - Aklc, leave your RAM at Auto in BIOS/UEFI.  In fact, open UEFI and do a F9 and F10.  Did you update the UEFI as I suggested?  Do an F9 and F10, update UEFI using Instant Flash, then another F9 and F10.  let us know how it goes.  Do not install any more Radeon drivers and do not set XMP.  You should be able to take a screenshot in the UEFI with F12 onto a FAT formatted USB stick.  The instructions for posting in the forum are at the top of the forum.  Enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: Aklc
Date Posted: 08 Mar 2018 at 6:54am
Hi john,

I updated my bios to the new versio p.4.70

Since I built my pc I upgraded bios p.3.40 to p.4.40 and now I just upgraded to p4.70
But i dont think it's good to keep updating my bios..




Posted By: Aklc
Date Posted: 08 Mar 2018 at 6:57am
Hi john, 

I just updated my bios to the new version p.4.70 with my usb stick
Let see if this can solve the probleme..


Posted By: Zwu
Date Posted: 08 Mar 2018 at 6:57am
Check for segfault bug, im sure its this

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Posted By: Aklc
Date Posted: 08 Mar 2018 at 7:04am
Ok it just crash again.. 

3-4 crash this day


Posted By: wardog
Date Posted: 08 Mar 2018 at 7:24am
" rel="nofollow - Funny............. Fishy

You are flashing but not telling us that you changed the BIOS's First Display.

Grab a screenshot of the "Display adapter" tab expanded in Device Manager and post here.

Is this a hdd that was transferred from another machine that had Windows already installed? Yes, I see you wrote you have done a fresh install, but please answer truthfully here.

Have you changed graphics cards or recently upped to this 1600X from say an A Series APU?

....

Go to the below, DL it, install it, and run it. Selecting All graphic drivers it discovers. Reboot and install the latest driver for the 1050ti
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1038




Posted By: wardog
Date Posted: 08 Mar 2018 at 7:30am
Originally posted by wardog wardog wrote:

" rel="nofollow - Funny............. Fishy

You are flashing but not telling us that you changed the BIOS's First Display.

Grab a screenshot of the "Display adapter" tab expanded in Device Manager and post here.

Is this a hdd that was transferred from another machine that had Windows already installed? Yes, I see you wrote you have done a fresh install, but please answer truthfully here.

Have you changed graphics cards or recently upped to this 1600X from say an A Series APU?

....

Go to the below, DL it, install it, and run it. Selecting All graphic drivers it discovers. Reboot and install the latest driver for the 1050ti
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1038




I ask that/those questions as the error you are receiving is saying there is another graphics card/APU in or on your system now.

Which can't be possible. Right? Fresh OS install and everything.............




Posted By: Aklc
Date Posted: 08 Mar 2018 at 7:50am
" rel="nofollow - Maybe there is a conflit betwen my Asrock ( ab350m Pro4) and my graphique card Geforce gtx 1050ti????

someone can confirme to me that all my material are compatible?? (in my first post there is a lost of everythings i have)

Ryzen 5 1600x
Asrock Ab350m pro4
Geforce gtx 1050ti 

maybe in my motherboard there is something i need to desactivated.. i dont know

And no, i never changed anything since de begining, all the components that i wrote are in my first message


Posted By: JohnM
Date Posted: 08 Mar 2018 at 8:23am
Originally posted by Aklc Aklc wrote:

" rel="nofollow - Maybe there is a conflit betwen my Asrock ( ab350m Pro4) and my graphique card Geforce gtx 1050ti????

No, there isn't. Several people have told you that the problem is that you have installed the driver for the wrong brand of graphics card. If you follow wardog's advice you will be able to remove it. Then you can install the correct one.

Non, il n'y en a pas. Plusieurs personnes vous ont dit que le problème est que vous avez installé le pilote pour la mauvaise marque de carte graphique. Si vous suivez les conseils de wardog, vous pourrez l'enlever. Ensuite, vous pourrez installer le bon.



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ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110


Posted By: wardog
Date Posted: 08 Mar 2018 at 8:33am
nVidia Graphics Card Drivers
http://www.nvidia.com/Download/index.aspx" rel="nofollow - http://www.nvidia.com/Download/index.aspx


Posted By: MisterJ
Date Posted: 08 Mar 2018 at 8:44am
Zwu, as far as I know we have never seen the segfault error here on a Windows system, only Linux.  Enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: Aklc
Date Posted: 08 Mar 2018 at 8:50am
Ok 

I just uninstalled nvidia driver, amd driver, intel driver with your program in safe mod like wardog said. Then I installed the last driver of my gtx 1050ti

Let see if there is a next crash


Posted By: MisterJ
Date Posted: 08 Mar 2018 at 9:02am
Why do so many think there is a conflict with two displays?  wardog is this what you are asking for and why? https://postimages.org/" rel="nofollow">
What the heck does this mean?
Originally posted by wardog wardog wrote:

You are flashing but not telling us that you changed the BIOS's First Display.

I think what better be looked at is the crashes and the memory.
Aklc, are you getting BSODs and if so please compress the minidump folder and upload it.  If not, please put only one stick of memory in the A1 slot and see how your system runs.  Then try A2, etc.  Repeat with the other stick alone.  Having drivers for a video card not installed should have NO consequences.  If this is getting too complicated for you, YOU decide who you want to listen to and tell us.    I suggest datonyb.  Enjoy, John.

EDIT:  What Intel driver?


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: Zwu
Date Posted: 08 Mar 2018 at 9:42am
I had a similar issue with my 1600x. It just hung the system, no display turning on or other reaction when error occured. Some crashfreezes when idle overnight. Poor overclocks and high voltages. I then installed linux and tested for segfault = positive. I RMAd and now my cpu runs perfect!

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Posted By: Aklc
Date Posted: 08 Mar 2018 at 9:46am
well 

I already did a memory test and others things like that but, I'm gonna try with another power supply then after maybe try with another motherboard cause de problem is soo random and there is no clue to know what is it, that why i think it's a materiel problem.. 


Posted By: wardog
Date Posted: 08 Mar 2018 at 1:50pm
" rel="nofollow -
Originally posted by MisterJ MisterJ wrote:

Why do so many think there is a conflict with two displays?  wardog is this what you are asking for and why?

EDIT:  What Intel driver?


Not two displays. Two graphics output devices. That error he is continually receiving? How do you relate that to memory? The same error? Over and over?

Th error they are seeing is in it recognizing an incorrect graphic output device. And halting

It matters not to me at this point. I'm backing out of here and letting you continue assisting them as you ask them to choose.

.



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