X370 Fatal1ty - Audio cutout issue - Battlefield
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=8043
Printed Date: 27 Dec 2024 at 9:05am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X370 Fatal1ty - Audio cutout issue - Battlefield
Posted By: jayendys
Subject: X370 Fatal1ty - Audio cutout issue - Battlefield
Date Posted: 13 Mar 2018 at 7:15am
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I have a problem with the sound of Battlefield 4 and Battlefield 1. In the game menu and when the game is loaded, the sound always drops and starts from the beginning (background music). While playing the game, the sound cuts off every few seconds. Latest game updates, operating system, AMD chipset drivers and graphics cards.  Ryzen 5 1600X HyperX 16GB 3200 (2x8GB) Sapphire RX580 8GB ASRock Fatal1ty X370 Gaming X Will it solve? It looks like a problem on multiple boards but always with an AMD processor. The effect is about overclocking, but the system is 100% stable. Some links:
Discussion thread at Anandtech forums. https://forums.anandtech.com/threads/ryzen-oc-battlefield-1-audio-issue.2501204/" rel="nofollow - https://forums.anandtech.com/threads/ryzen-oc-battlefield-1-audio-issue.2501204/
Youtube video of issue https://www.youtube.com/watch%3cv=Si8Ns6t-n9s&t=14s" rel="nofollow - https://www.youtube.com/watch?v=Si8Ns6t-n9s&t=14s |
Replies:
Posted By: jayendys
Date Posted: 14 Mar 2018 at 4:27am
| Today I have inserted and installed the ASUS Xonar DX external sound card and the problem is the same. The DDR4 memory frequency is Auto. Oh yeah :( |
Posted By: kerberos_20
Date Posted: 14 Mar 2018 at 9:49am
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i had same issue with sound blaster x on my fatal1ty test your dpc latency to see what you have wrong in my case it was amd sata drivers was teh cause of audio dropouts
------------- http://valid.x86.fr/diq4l4" rel="nofollow">  http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Many audio problems on a computer can be caused by DPC latency. DPC stands for Deferred Procedure Call.
In its simplest form, it is the part of your Windows system that
handles driver efficiency. If there is a driver that is taking longer
than normal to process, it may prevent other drivers from being
processed in time. The worst case is that it can cause your audio
interface driver from responding in time and can cause clicks, pops,
distortion and dropouts.Posted By: jayendys
Date Posted: 22 Mar 2018 at 6:27am
Hi, thank you very much for the answer . I have the problem with an integrated sound card (on the motherboard) and an external sound card (Xonar DX) ... Totally identical .. I'll try your approach. Is there a program? I try and look for ... 
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Posted By: chainsaw
Date Posted: 22 Mar 2018 at 6:54am
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LatencyMon is one i use. ------------- ASRock Fatal1ty X370 Gaming K4 P3.40 AMD RYZEN 7 1700 @ 4Ghz 1.39v Noctua NH-D15 "blocks top 1x pci-e" 16GB GSkill Ripjaw V F4-3200C16D-16GVRB @ 2933 14-15-15-15 T1 1.365v GTX 1080 x2 Sli |
Posted By: Lucks0n
Date Posted: 22 Mar 2018 at 4:30pm
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Hey there... After BIOS update? Try this: http://forum.asrock.com/forum_posts.asp%3FTID=8119&title=x370-gaming-k4-bios-460-sound-issues-bf1" rel="nofollow - http://forum.asrock.com/forum_posts.asp?TID=8119&title=x370-gaming-k4-bios-460-sound-issues-bf1 Greetings ------------- AMD R5 1600X @3825MHz 1,275V -- Mugen 5 & a Noctua NF-S12A Fan -- ASrock X370 Gaming K4 BIOS 3.50 -- 2x 8GB HyperX 2400MHz CL15-29 1,2V @2666MHz CL 16-15-15-29 1,215V -- GTX 1060 Phoenix GS |
Posted By: jayendys
Date Posted: 23 Mar 2018 at 12:07am
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I did a latency program test. I copied part of the test result here: DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution. Highest DPC routine execution time (µs): 2152,755914 Driver with highest DPC routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation Highest reported total DPC routine time (%): 0,055411 Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation Total time spent in DPCs (%) 0,179589 DPC count (execution time <250 µs): 1999624 DPC count (execution time 250-500 µs): 0 DPC count (execution time 500-999 µs): 20 DPC count (execution time 1000-1999 µs): 1 DPC count (execution time 2000-3999 µs): 1 DPC count (execution time >=4000 µs): 0  I have the last bios (4.60) and the motherboard was new, so I just updated it after turning on it. I played the game only on Bios 4.60 ...
I read the link, thank you all for your advice! |
Posted By: jayendys
Date Posted: 23 Mar 2018 at 12:09am
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_________________________________________________________________________________________________________ SYSTEM INFORMATION _________________________________________________________________________________________________________ Computer name: OS version: Windows 10 , 10.0, build: 16299 (x64) Hardware: ASRock, X370 Gaming X CPU: AuthenticAMD AMD Ryzen 5 1600X Six-Core Processor Logical processors: 12 Processor groups: 1 RAM: 16316 MB total _________________________________________________________________________________________________________ CPU SPEED _________________________________________________________________________________________________________ Reported CPU speed: 3593 MHz Measured CPU speed: 1 MHz (approx.) Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results. WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature. _________________________________________________________________________________________________________ MEASURED INTERRUPT TO USER PROCESS LATENCIES _________________________________________________________________________________________________________ The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event. Highest measured interrupt to process latency (µs): 1453,108538 Average measured interrupt to process latency (µs): 9,010572 Highest measured interrupt to DPC latency (µs): 1443,134269 Average measured interrupt to DPC latency (µs): 3,748553 _________________________________________________________________________________________________________ REPORTED ISRs _________________________________________________________________________________________________________ Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal. Highest ISR routine execution time (µs): 32,913999 Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation Highest reported total ISR routine time (%): 0,006574 Driver with highest ISR total time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation Total time spent in ISRs (%) 0,008006 ISR count (execution time <250 µs): 189639 ISR count (execution time 250-500 µs): 0 ISR count (execution time 500-999 µs): 0 ISR count (execution time 1000-1999 µs): 0 ISR count (execution time 2000-3999 µs): 0 ISR count (execution time >=4000 µs): 0 _________________________________________________________________________________________________________ REPORTED DPCs _________________________________________________________________________________________________________ DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution. Highest DPC routine execution time (µs): 2152,755914 Driver with highest DPC routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation Highest reported total DPC routine time (%): 0,055411 Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation Total time spent in DPCs (%) 0,179589 DPC count (execution time <250 µs): 1999624 DPC count (execution time 250-500 µs): 0 DPC count (execution time 500-999 µs): 20 DPC count (execution time 1000-1999 µs): 1 DPC count (execution time 2000-3999 µs): 1 DPC count (execution time >=4000 µs): 0 _________________________________________________________________________________________________________ REPORTED HARD PAGEFAULTS _________________________________________________________________________________________________________ Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution. Process with highest pagefault count: none Total number of hard pagefaults 0 Hard pagefault count of hardest hit process: 0 Highest hard pagefault resolution time (µs): 0,0 Total time spent in hard pagefaults (%): 0,0 Number of processes hit: 0 _________________________________________________________________________________________________________ PER CPU DATA _________________________________________________________________________________________________________ CPU 0 Interrupt cycle time (s): 20,393682 CPU 0 ISR highest execution time (µs): 32,913999 CPU 0 ISR total execution time (s): 0,447754 CPU 0 ISR count: 131983 CPU 0 DPC highest execution time (µs): 2152,755914 CPU 0 DPC total execution time (s): 7,794039 CPU 0 DPC count: &nbs
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Posted By: Moba
Date Posted: 23 Mar 2018 at 12:47am
Top 5 tips to enjoy your 1st gen Ryzen build: 1. Don't update your BIOS above AGESA 1.0.0.6b 2. Don't update your BIOS above AGESA 1.0.0.6b 3. Don't update your BIOS above AGESA 1.0.0.6b 4. Don't update your BIOS above AGESA 1.0.0.6b 5. Hmmm....don't update your BIOS above AGESA 1.0.0.6b...yeah that's it! 
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Posted By: Moba
Date Posted: 23 Mar 2018 at 11:16pm
If you still have audio problems, I can test Battlefield to see if I can reproduce the issue on my X370 Killer board (I have 3 sound cards). I tested Audition and Cubase with ASIO drivers and everything worked correctly with the limited tracks that I did. Latency issues usually appear very quickly on a DAW. But like I posted, I reverted to an older BIOS with AGESA 1.0.0.6b to get a stable system. YMMV  |
Posted By: Moba
Date Posted: 24 Mar 2018 at 12:24am
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Similar issue discussed here: https://answers.ea.com/t5/Bug-Reports/Audio-cutout-issue-with-Ryzen-overclock/td-p/5963549%20" rel="nofollow - https://answers.ea.com/t5/Bug-Reports/Audio-cutout-issue-with-Ryzen-overclock/td-p/5963549 |
Posted By: Brandon
Date Posted: 24 Mar 2018 at 1:12am
| I Had terrible Audio drops in Starwars Battlefront and bf1 on a 1700X and X370 Taichi. The only solution was to disable AMD cool and quiet and also disabled cstates. I also set a static vcore and CPU speed to 3.8. That solved the Audio issues for me. Good Luck. |
Posted By: Moba
Date Posted: 26 Mar 2018 at 1:34am
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I installed Battlefield 1 and I couldn't replicate the issue both on OC settings and default. I even tried Game Mode with Ryzen Master to turn off half my cores and that worked too. No audio dropouts and great audio all around. I also tried BIOS 3.20 and 3.50 with the same results. I used the internal Realtek with no drivers aside from the ones that are included with Windows. I don't use any mouse, keyboard or ASRock drivers either. The Fatal1ty board has a more recent codec chip than mine and an extra Creative software layer. I have learned the hard way a long time ago to avoid anything from Creative. Pro audio cards come with small driver packages and there's a good reason for that. I can only give you one piece of advice: the less third party drivers and software you have running in the background, the better; that is, if you want a stable system and smooth running machine. If you would like me to try anything else, let me know... |
Posted By: Moba
Date Posted: 26 Mar 2018 at 1:38am
" rel="nofollow -
You shouldn't have to do that to get good audio. Was that with the onboard audio or a third party sound card? |
Posted By: Brandon
Date Posted: 26 Mar 2018 at 4:01am
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Onboard Audio.The Problem was only in those 2 games. Star Wars Battlefront being the worse. I'm running the 4.40 bios. Both of the newest bios leaves Cstates and AMD cool and quiet stuck on resulting in that audio cutout. I also put together a Asrock AB350 Fatality gaming k4 2400G system. With bios 4.70 Again cool and quiet is stuck on but on this setup there is no Audio issue in those 2 games but bf1 will crash. The walk around was to manually set the CPU to 3.8 on the 2400G to stop the cstate issue.Now I can play bf1 all day with no crash. |
Posted By: Moba
Date Posted: 26 Mar 2018 at 4:37am
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The 4.xx branch is built on new code with new features and new limitations. I'm sure most issues will be sorted out in a few months, but for now, I recommend 3.xx to anyone who has issues and don't need to upgrade immediately for the new Ryzen chips. AMD is preparing the launch of their new processors and just ironing out most of the bugs from those must be their priority. Also keep in mind that I have a much older codec which is more mature than yours... |
Posted By: Lucks0n
Date Posted: 28 Mar 2018 at 1:08am
Yes...but, the version 4.60 IS the problem. Flash back to 3.50 and you're good to play ;) I had the exact same issues after I updated to 4.60. It's nothing to do with broken sound cards/chips. ------------- AMD R5 1600X @3825MHz 1,275V -- Mugen 5 & a Noctua NF-S12A Fan -- ASrock X370 Gaming K4 BIOS 3.50 -- 2x 8GB HyperX 2400MHz CL15-29 1,2V @2666MHz CL 16-15-15-29 1,215V -- GTX 1060 Phoenix GS |
Posted By: jayendys
Date Posted: 05 Apr 2018 at 1:31am
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Hello, problem solved :)) I uploaded BIOS version 3.50 and tried playing Battlefield 4, where I had problems ... After the BIOS downgrade, I did not get a sound problem. Asrock will probably fix this problem in a newer BIOS because the older BIOS 3.50 is not so stable with my DDR4 3200MHz operating system. : / I hope that this information will help someone and thank you very much for your help;)
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Posted By: Donaire
Date Posted: 10 Apr 2018 at 12:21pm
| I have the same problem of instability, activate high performance mode and it solves everything at least in 3.5 sorry for my English |