AMD Motherboards - B550 Phantom Gaming 4

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B550 Phantom Gaming 4 - won't shut down£

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=80650
Printed Date: 16 Nov 2024 at 4:17pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: B550 Phantom Gaming 4 - won't shut down£

Posted By: Motoman
Subject: B550 Phantom Gaming 4 - won't shut down£
Date Posted: 16 Nov 2024 at 12:45pm

Brand-new build - all new parts.

B550 Phantom Gaming 4
Ryzen 5 5500GT
16Gb RAM
2 1Tb M.2 SSDs in RAID 1

Everything went together fine...Win11 installed fine. Installed latest AMD drivers, all devices recognized, Windows updates came down...all fine.

But - when I shut the machine down, it will go through the motions and turn off the video - but the fans keep spinning and it never actually shuts off. Repeated many times. Only way to actually shut it off is to hold the power button down.

Anyone have any thoughts on this?