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[Solved] Need Help

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=8140
Printed Date: 06 Aug 2025 at 9:44am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: [Solved] Need Help
Posted By: Pracydna
Subject: [Solved] Need Help
Date Posted: 21 Mar 2018 at 8:15am
I had my system build 2 years ago by Magic Micro out of Cleveland. I'm currently running the x99x fatality with G-Skill Ripjaw 4x4gb of quad channel RAM. As of about three weeks ago, I've been going through pure torture with this thing. I've purchased a new PSU, new Video Card, new Samsung SSD and my problems are still lingering. 

To troubleshoot, I've examined the CPU thoroughly to find no bent pins, replaced the thermal compound and set it back in. I've also ran intel diagnostics on my CPU and it passed (not sure how that works though). 

So having done all of this, leads me to two things. Memory and my Motherboard. Please, if anyone can help me try and figure this out, I'd be really grateful. Here's what's going on.

Suddenly, my pc locked up while playing Ark Survival on the Xbox hub "Play anywhere." I had no choice but to force a pc reset, because it was completely frozen. While booting, it would go straight to this blue screen giving me a 0x0000255 error. I tried everything, finally ended up reinstalling Windows 10 (for the first time). Pretty much I've done this now around 8-10 times on various SSD's trying to figure this out after replacing so many parts, I'm damn near broke and hopeless at this point. My pc is up and running currently, but I can tell when I load any game that something is very wrong. I get jittering pauses throughout the time I play so I just exit the game and don't bother playing. 

Any and all help would be great if anyone else is having this issue or if support could possibly lead me in the right direction with testing my RAM or even how the sequence goes to make sure I have it correct.



Replies:
Posted By: Pracydna
Date Posted: 21 Mar 2018 at 4:00pm
Gotta love the overwhelming support. Cry


Posted By: Xaltar
Date Posted: 21 Mar 2018 at 6:13pm
" rel="nofollow - Please list your full system specs and give us a description/list of the issues you are experiencing. 

In the mean time, try a full CMOS clear:
http://forum.asrock.com/forum_posts.asp?TID=630&title=how-to-clear-cmos-via-battery-removal

While you have the battery out make sure you reseat your RAM and GPU, check the slots for dust and debris that my have gotten worked in there. Basically, think about all your PC has been through since you built it and check for things that could cause problems. How dusty was the inside of your PC? Do you smoke? If you do then tar builds up inside the PC in a thin layer, this can block contact on things like memory and your GPU. Take a clean rag and some isopropyl alcohol and clean the contacts of both your RAM and GPU before reinserting them. 

Let us know how it goes.


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Posted By: Pracydna
Date Posted: 22 Mar 2018 at 8:01am
Originally posted by Xaltar Xaltar wrote:

" rel="nofollow - Please list your full system specs and give us a description/list of the issues you are experiencing. 

In the mean time, try a full CMOS clear:
http://forum.asrock.com/forum_posts.asp?TID=630&title=how-to-clear-cmos-via-battery-removal

While you have the battery out make sure you reseat your RAM and GPU, check the slots for dust and debris that my have gotten worked in there. Basically, think about all your PC has been through since you built it and check for things that could cause problems. How dusty was the inside of your PC? Do you smoke? If you do then tar builds up inside the PC in a thin layer, this can block contact on things like memory and your GPU. Take a clean rag and some isopropyl alcohol and clean the contacts of both your RAM and GPU before reinserting them. 

Let us know how it goes.

Windows 10 Pro Version 10.0.16299 (Build 16299)
ASRock x99x Fatality Killer Bios Version 3.30 (Recently Flashed)
Intel i7-5820k
G-Skill RipJaw Series 4 DDR4 4x4gb @ 16gb 4 channel 
EVGA GTX 1080ti
Crucial MX100 512gbx2 Raid 9 (Sata Ports 1&2)
Samsung 860 EVO 2TB (Sata Port 3) 
Water Cooled by Corsair H60 

I've literally tried everything. Followed the 16 steps on Toms Hardware to a T, purchased a new PSU for nothing and several other components.. for nothing. I'm getting a normal startup beep, as though it's running fine,  then begins to load windows but freezes at the black screen, just before it loads. 




Posted By: Pracydna
Date Posted: 22 Mar 2018 at 8:04am
Sorry and the answer is no, no one smokes in my family and they damn sure don't smoke in my house. As far as dust, we have a maid that cleans once a week and she's been doing a great job for about 15 years now. I also personally clean my entire PC about once every 3 months. I take it out to my garage and blow out as much debris and dust as I can with my air hose. I make certain not to force too much pressure where I shouldn't and I've been doing that for years and nothing like this has happened. 


Posted By: wardog
Date Posted: 22 Mar 2018 at 9:36am
"Lock ups' w/o producing a Dump file after are 99.99% the result of bad or eroding memory and power supplies.

So if it is duplicable, I'd try using some diff mem off maybe a friend .


Posted By: Pracydna
Date Posted: 22 Mar 2018 at 11:29am
Bought a new PSU almost off the bat when the issue first began. Also, I have other RAM lying around that fit this setup and the results are the same. They are dual channel, but all tested as performing well on another machine, before attempting it in mine. Results are, my RAM is perfectly fine. 


Posted By: wardog
Date Posted: 22 Mar 2018 at 11:44am
" rel="nofollow - Oooook then.

Let's take the less traveled road. Still power though.

Water Cooled via H60.

Place a decent(not low noise/low rpm) fan, safely, directly over the VRM section between the CPU socket and the rear I/O panel.

Post back if that does anything there for this. Using water cooling, all manufacturers of the kits and MB manuf's specift/req this be done. With a HS/F combo it pushes air through this area/section. The pump NOW over your 5820K? Um...nope. Zip. Nada, Zilch.


Post back the results please.

And an FYI. Air hose = compressor? Careful you don't lift off any of the components when doing that. In all my years I've only seen three having done that, but .......




EDIT: CU to CPU


Posted By: wardog
Date Posted: 22 Mar 2018 at 11:59am
" rel="nofollow - Another question for you if I may.

Think back.......... Might you have made a system/BIOS/OS/hardware change when this began?

Too, what PSU? Specifics please.


Posted By: Pracydna
Date Posted: 24 Mar 2018 at 12:58am
Originally posted by Pracydna Pracydna wrote:

I make certain not to force too much pressure where I shouldn't and I've been doing that for years and nothing like this has happened. 

Yes, as I stated previously, which I quoted above again, I'm very careful not to push too much air where it shouldn't be pushed. I hold the nozzle 2-3 feet away just to get the dust out. I don't use it as an air cleaner or sand blasting technique. lol

Ok, tried the fan on the i/o panel, no changes. 

As for the response to what specific PSU I'm running currently. I purchased a Corsair HX1000i about 2 weeks ago. Turns up I didn't need it, but that's what I'm currently using, it seems to be a great PSU for my system. 


Posted By: Xaltar
Date Posted: 24 Mar 2018 at 1:31am
" rel="nofollow - Have you tried running memtest?

Even if the RAM is good, there is a chance the IMC (integrated memory controller) on the CPU has conked out. If memory serves, we saw a fair number of instances of X99 CPUs needing to be RMAed with this issue when the platform was new. 

This is certainly a tricky one..... 


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Posted By: Pracydna
Date Posted: 27 Mar 2018 at 11:28am
" rel="nofollow - Well, thankfully I didn't go out and spend another 500.00 on a CPU I didn't need. I just got another motherboard (exact same model), installed it and my problems are gone. Of course it has to be everything else barring the motherboard... I mean really guys, I appreciate the attempt to help, but if helping in you guys opinion is wasting people's time and money, is it really helping in the first place? Not one of you mentioned anything about it possibly being the motherboard. I realize the hesitation and bias, but let's be real here. Motherboards, like any other component can fail, it doesn't mean you have an inferior product, it just means, for whatever reason, it failed. Just not sure why it's so hard to admit. 



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