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X399 Asrock Taichi : Win 10 not responsive w

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Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=8183
Printed Date: 03 Nov 2024 at 9:29pm
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Topic: X399 Asrock Taichi : Win 10 not responsive w
Posted By: LeKeiser
Subject: X399 Asrock Taichi : Win 10 not responsive w
Date Posted: 25 Mar 2018 at 7:33pm
" rel="nofollow - Hello,

When a disk is used at 100%, be it a SSD or a "regular" hard disk, I get a lot of lag with the games I launch, even if they are not on the disk that's being heavily used (OverWatch or PUBG). Even the applications I have on the side are slowed down (HandBrake for example).
As soon as the disk isn't used anymore, then the problem disappear.

I'm using Win 10 64 Bits and the Microsoft AHCI driver. I've installed the latest AMD chipsets 18.10b. No RAID anywhere. 
My disks are all SATA of course, Seagates and Crucial/Intel. My OS is on a Samsung 960 NVMe. All the disks are in a peachy condition. 
My tower is very well (too well) ventilated, my TR never goes above 60° under really heavy load. My disks are all well cooled down as well.

Any idea on how to solve this issue?  Help would be greatly appreciated :)
So thanx for your feedback :)



Replies:
Posted By: kerberos_20
Date Posted: 25 Mar 2018 at 8:40pm
https://www.sweetwater.com/sweetcare/articles/solving-dpc-latency-issues/" rel="nofollow - https://www.sweetwater.com/sweetcare/articles/solving-dpc-latency-issues/

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http://valid.x86.fr/diq4l4" rel="nofollow">
http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark


Posted By: LeKeiser
Date Posted: 25 Mar 2018 at 11:21pm
Thank you for your answer, but I don't have an audio problem, but real lag. Games will stutter, access disks will get slower, as long as a disk, any disk, is used at 100%


Posted By: Moba
Date Posted: 26 Mar 2018 at 2:20am
" rel="nofollow - Did you use a clean install of Windows? I have 6 drives on a far less powerful system than yours and don't have any issues with slowdowns from disk access. Are you sure Windows update is not running in the background (or any game update)?

There's info in this thread about how to install your OS to avoid swap file issues:

http://forum.asrock.com/forum_posts.asp?TID=8178&PN=2&title=win10-is-crashing

You can use Process Hacker to monitor disk access but it might trigger the anti-cheat feature in certain games.

https://processhacker.sourceforge.io/


Posted By: LeKeiser
Date Posted: 26 Mar 2018 at 2:31am
Hello,
I have a "clean" install of Windows, I mean it was clean and pure when I installed in with my configuraiton. Since then, November, I did all the Windows updates necessary, and not more. I just updated the AMD chipset drivers and that's it. My system is pretty clean I think. I keep it this way because I don't want to have an unstable computer :)
This is also why I don't use any tricks to make it go faster or... I leave Microsoft and Windows choose what's best for my system. I leave the swap file where it is, the size the OS recommends, and so on. This is the best way to avoid the BSODs so many have when they try to tweak it the wrong way. 
My system is "stable" apart from that little problem. 


Posted By: Moba
Date Posted: 26 Mar 2018 at 3:21am
" rel="nofollow -
Originally posted by LeKeiser LeKeiser wrote:

Hello,
I have a "clean" install of Windows, I mean it was clean and pure when I installed in with my configuraiton. Since then, November, I did all the Windows updates necessary, and not more. I just updated the AMD chipset drivers and that's it. My system is pretty clean I think. I keep it this way because I don't want to have an unstable computer :)
This is also why I don't use any tricks to make it go faster or... I leave Microsoft and Windows choose what's best for my system. I leave the swap file where it is, the size the OS recommends, and so on. This is the best way to avoid the BSODs so many have when they try to tweak it the wrong way. 
My system is "stable" apart from that little problem. 


So it's a new issue after you updated your OS and the AMD chipset drivers? If so, can you pinpoint after which Windows update the issue appeared (view installed updates)? Also make sure AHCI is used.

If not, have you tried removing the your Samsung 960 NVMe and using another system drive for the OS (you should unplug any extra drives for testing as well)?

It would also be useful to know which programs are accessing your drives when the issue is present (with Process Hacker or something else).


Posted By: LeKeiser
Date Posted: 26 Mar 2018 at 3:38am
Hello,
No, it's not a new issue. It started a few months ago. I can't tell if it started after a Windows Update (there are so many). But certainly not after an AMD update, I updated the chipset drivers only when there was a new one, and there's been only 3 of them I think since the TRs started to sell. 
I will not remove my NVMe drive. First because I don't see the point, it's not the one being used 100% when the lag starts. Second, I'm not the only one with this problem, we are a few on another forum having the same lag but on different motherboard. We suspect it's either the AHCI driver that Windows is using, but one user has tried the AMD driver and the problem remains, or it has to do with the X399 chipset, which could be the case since we're talking about different motherboards and users having the same problem.
Pretty weird...
The program accessing heavily the drive is NiouzeFire and the program lagging then are games like OverWatch or PUBG on a different drive (SSD) and/or Handbrake/ Vidcoder ripping on a different hard disk.
I have one M2 NVMe system, 2 SSDs and 2 hard disks, and a CD/BD drive. So 5 SATA ports are used and one M2. Crystaldisk reports that everything is A-OK on all drives. 


Posted By: wardog
Date Posted: 26 Mar 2018 at 3:51am
Check that you Swap File is located on the same drive as your OS install.


Posted By: Moba
Date Posted: 26 Mar 2018 at 3:56am
Fair enough. Have you unplugged all the other drives except for the OS drive then and is the swap file on that drive?

Does NiouzeFire run in the background while you're using other programs? Encoders and games tend to take all available resources.

Microsoft does release buggy updates and there's very few TR users. If you're sure it worked well before, I would reinstall Windows build 1709 (or whatever build is recommended for the X399), the latest AMD drivers (following all the recommendations for TR) and block all updates until you test your system thoroughly.

Your system should multitask like crazy...it's the whole point of TR Smile


Posted By: LeKeiser
Date Posted: 26 Mar 2018 at 4:05am
" rel="nofollow -
Originally posted by wardog wardog wrote:

Check that you Swap File is located on the same drive as your OS install.

It is. Like I said, I leave Windows decide what goes where and how big it should be. I mean, who knows more about Windows than MS? :)


Posted By: LeKeiser
Date Posted: 26 Mar 2018 at 4:12am
Originally posted by Moba Moba wrote:

Fair enough. Have you unplugged all the other drives except for the OS drive then and is the swap file on that drive?

Does NiouzeFire run in the background while you're using other programs? Encoders and games tend to take all available resources.

Microsoft does release buggy updates and there's very few TR users. If you're sure it worked well before, I would reinstall Windows build 1709 (or whatever build is recommended for the X399), the latest AMD drivers (following all the recommendations for TR) and block all updates until you test your system thoroughly.

Your system should multitask like crazy...it's the whole point of TR Smile
I haven't unpluged the other drives. I used to use them in my previous Ryzen 1800x config and they were running fine too. 
I launch Niouzefire and it runs when I'm trying to play or encode. I agree that Handbrake/Vidcoder use lots of ressources (especially since I'm encoding H265) but it's really the use of the disks (hard disk or SSD) that's taking its toll on the system. 

To tell you the truth, I have had the same problem with my "old" FX8370 and my Ryzen 1800x but thought it was because I had too many disks and maybe not enough hardware ressources or... That's why I'm leaning to blame either the AHCI MS driver or the X399 AMD chipset. 
But I don't see many complaining, so that's why I thought I would start this thread and see if I was the only one here or not.


Posted By: Moba
Date Posted: 26 Mar 2018 at 4:55am
Originally posted by LeKeiser LeKeiser wrote:

Originally posted by Moba Moba wrote:

Fair enough. Have you unplugged all the other drives except for the OS drive then and is the swap file on that drive?

Does NiouzeFire run in the background while you're using other programs? Encoders and games tend to take all available resources.

Microsoft does release buggy updates and there's very few TR users. If you're sure it worked well before, I would reinstall Windows build 1709 (or whatever build is recommended for the X399), the latest AMD drivers (following all the recommendations for TR) and block all updates until you test your system thoroughly.

Your system should multitask like crazy...it's the whole point of TR Smile
I haven't unpluged the other drives. I used to use them in my previous Ryzen 1800x config and they were running fine too. 
I launch Niouzefire and it runs when I'm trying to play or encode. I agree that Handbrake/Vidcoder use lots of ressources (especially since I'm encoding H265) but it's really the use of the disks (hard disk or SSD) that's taking its toll on the system. 

To tell you the truth, I have had the same problem with my "old" FX8370 and my Ryzen 1800x but thought it was because I had too many disks and maybe not enough hardware ressources or... That's why I'm leaning to blame either the AHCI MS driver or the X399 AMD chipset. 
But I don't see many complaining, so that's why I thought I would start this thread and see if I was the only one here or not.


In this case, you might inquire about using a fancy RAID setup with SSD drives from someone who does video encoding. The people I know who work in video are Mac snobs LOL. For what I do, SSD drives are more than good enough and a lot cheaper than those old SCSI setups we needed a few decades ago...

If you go that route, don't forget backups, backups and more backups!


Posted By: wardog
Date Posted: 26 Mar 2018 at 5:10am
Originally posted by LeKeiserTo tell you the truth, I have had the same problem with my old FX8370 and my Ryzen 1800x [/QUOTE LeKeiserTo tell you the truth, I have had the same problem with my old FX8370 and my Ryzen 1800x [/QUOTE wrote:



Disconnect all but your OS drive and reply back.

That this is apparently a common issue wit


Disconnect all but your OS drive and reply back.

That this is apparently a common issue with you across multiple chipsets, I tend towards it is something localized there.


Posted By: wardog
Date Posted: 26 Mar 2018 at 5:22am
Awwww hell. I just went and discovered what NiouzeFire is.

Stop that and your 'lag when disks at 100%' should cease.


Posted By: TANWare
Date Posted: 26 Mar 2018 at 3:58pm
My guess then you are satisfied with how Windows has now determined where everything goes and then how it works too. Since M$ seems to have determined you then should not use your drives 100% or suffer the usage issues you should restrict your disc usage.
Other option is too find where in software the change has occurred. Checking swap file usage is a normal thing to do here, for any system. If you are not willing to find and make a change then accept what you have.

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x399 Taichi, 1950x, 32GB 3466 DDR4
2x500GB 960EVO,Asus 1080TI
http://www.pcambrosia.com/images/PassmarkEVO960_e.jpg" rel="nofollow - Passmark



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