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AB350 ITX/AC & Ryzen 2400g. No video, POST, etc.

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=8196
Printed Date: 25 Jun 2024 at 4:48am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: AB350 ITX/AC & Ryzen 2400g. No video, POST, etc.
Posted By: RayB
Subject: AB350 ITX/AC & Ryzen 2400g. No video, POST, etc.
Date Posted: 26 Mar 2018 at 9:15pm
Hi,

System:
AS Rock AMD B350 ITX/AC Motherboard
Samsung 960 EVO m.2
Ryzen 5 2400g CPU
G.Skill DDR5-3200 (16GB)

I'm unable to get anything out of the motherboard.  All it does is turn on the CPU and Chassis fans.  It won't POST or display anything.  It is labelled as being compatible with the 2400g and has a sticker on the bios stating a compatible p4.40 BIOS.   The only components that turn on are the case and CPU fans.

Everything was purchased from Amazon.   I've attempted the following.

- ordered a 2nd motherboard of same model.  Same results.  (both labelled as P4.40 Bios)
- tried resetting CMOS jumper
- tried resetting CMOS jumper for 4 hours as detailed in some other threads
- tried different monitors & HDMI cables.
- tried with all components removed except for basic ones, i.e. ram, cpu, m.2
- tried with different ram both 1 slot and both slots filled.

Any ideas are appreciated.

Thanks,
Ray





Replies:
Posted By: RayB
Date Posted: 26 Mar 2018 at 9:25pm
The G.Skill memory is Trident series: F4-3200C16D-16GTZSW


Posted By: stree
Date Posted: 26 Mar 2018 at 11:02pm
" rel="nofollow - What power supply and case?
Is the RAM on the QVL?
Have you checked the 8 pin CPU power is firmly pressed down and "clicked" in? same with 24 pin.


-------------
ASRock X370-ITX BIOS 4.50
R5 2600    Cryorig C7
EVGA GTX 950 75w
2x8GB Ballistix Sport LT 2933
960Evo M.2 256GB, Firecuda 1TB
Win 10 Pro 64 1803
G-Unique Archdaemon 300 Watt
Lian-li Q21B


Posted By: RayB
Date Posted: 26 Mar 2018 at 11:49pm
Hi,

The psu is an FSP AURUM 500W 80 GOLD and the case is the Raijintek Metis Plus.  I've removed the power and connections several times on 2 separate boards with same results.  Things were properly seated.

The memory is not on the QVL.  Perhaps that is it.   I've ordered up some new ones that are listed on the Raven Ridge QVL and will go from there.  

I've gone with Corsair  CMK16GX4M2B3200C16

Thanks,





Posted By: Xaltar
Date Posted: 27 Mar 2018 at 12:16am
It seems Raven Ridge is plagued by the same RAM compatibility issues Summit Ridge was at launch, to a lesser degree but still not what I would have hoped to see. 

Let us know how it goes with the new RAM.


-------------


Posted By: stree
Date Posted: 27 Mar 2018 at 2:19am
I agree.  Getting ram that just works still seems to be a gamble. It is natural when building a PC that you want to be the best you can do for the money, you go with a brand you feel happy with, absorb the reviews,  take note of the results others got.....and probably max the budget as much as you can.....But when that top grade top price kit just putters along, like last years bottom of the class offering because the "Host ship" the motherboard & BIOS are not quite in top tune  yet..........That is more than frustrating.

Then again, I simply bought some Crucial Ballistix LT 2400 on Amazon special For peanuts......2x8GB DC for £65. and it runs great @ XMP 2933........ and that is fine for my 2400G.
The point is, I very nearly spent 4 times as much on some much vaunted DDR4 that had a very good chance of  not hitting that speed, or not working at all.. Or being amazingly fast
It really should not be a gamble by this stage.


-------------
ASRock X370-ITX BIOS 4.50
R5 2600    Cryorig C7
EVGA GTX 950 75w
2x8GB Ballistix Sport LT 2933
960Evo M.2 256GB, Firecuda 1TB
Win 10 Pro 64 1803
G-Unique Archdaemon 300 Watt
Lian-li Q21B


Posted By: ph1man
Date Posted: 27 Mar 2018 at 9:42am
I am Having similar issues please report back, I definitely want to know how it worked out for you.

-------------
AB350 Pro 4
Vengeance LPX 3000 16GB
Ryzen 5 2400g
Cosair CX650m PSU
OCZ vertex 4 ssd


Posted By: wardog
Date Posted: 27 Mar 2018 at 11:19am
F4-3200C16D-16GTZ is Hynix M-die IC's. Most CL 16 at 3200 is Hynix.

Thaiphoon Burner screengrab would verify that.


Posted By: wardog
Date Posted: 27 Mar 2018 at 11:20am
Originally posted by ph1man ph1man wrote:

I am Having similar issues please report back, I definitely want to know how it worked out for you.


You gonna share what memory Kit P/N you have or are we to guess? Wink


Posted By: RayB
Date Posted: 27 Mar 2018 at 10:34pm
Ok, so I've tried some new ram that is on the QVL and I'm getting the exact same results.  ugh.   Soon I'm going to have duplicate of all components and can make 2 computers!   Maybe I should just go with a Gigabyte board.  No idea what to try next.  Should I pay some shop to test both boards with an old CPU, should I buy a CPU and discrete card for testing.   You would think this thing would at least POST.   

The new set of RAM is as mentioned above.  Cruicial:   https://www.amazon.co.jp/gp/r.html%3cC=21LZXCDLASPJD&K=3EISGN3IPFCRS&M=urn:rtn:msg:20180327081845484cc9b99e574d4583d2f88fa110p0fe&R=2CVZ9A0HHSLCX&T=C&U=http%3A%2F%2Fwww.amazon.co.jp%2Fdp%2FB0143UM4TC%2Fref%3Dpe_1807052_289327182_tnp_email_dp_1&H=XIVAJTS4WV97Z5N3CHAEMRD70BSA&ref_=pe_1807052_289327182_tnp_email_dp_1" rel="nofollow - CMK16GX4M2B3200C16


Posted By: stree
Date Posted: 27 Mar 2018 at 10:52pm
It leads me to think that as far as BIOS, you only have an updated sticker, sounds like the actual BIOS may be pre-bridge. I has been known that stickers applied but actual Bios no updated .


-------------
ASRock X370-ITX BIOS 4.50
R5 2600    Cryorig C7
EVGA GTX 950 75w
2x8GB Ballistix Sport LT 2933
960Evo M.2 256GB, Firecuda 1TB
Win 10 Pro 64 1803
G-Unique Archdaemon 300 Watt
Lian-li Q21B


Posted By: Xaltar
Date Posted: 28 Mar 2018 at 1:31am
Originally posted by stree stree wrote:

It leads me to think that as far as BIOS, you only have an updated sticker, sounds like the actual BIOS may be pre-bridge. I has been known that stickers applied but actual Bios no updated .

If there is a Raven Ridge BIOS version sticker on the BIOS chip and or board packaging, ASRock updated the BIOS. I have been assured this is the case by sources I trust. The only possible way that anyone can receive a board with a Raven Ridge Ready sticker on the box when the board has not been updated is in the case of a mixup with a return at the retail outlet in which case the serial number on the box would not match the one on the board.

 




-------------


Posted By: stree
Date Posted: 28 Mar 2018 at 1:55am
" rel="nofollow - Xaltar, OK, I accept that, but something is amiss here and I am just trying to explore every possibility.
What about trying with an SSD instead of the M.2?
Hard to think what to try next.


-------------
ASRock X370-ITX BIOS 4.50
R5 2600    Cryorig C7
EVGA GTX 950 75w
2x8GB Ballistix Sport LT 2933
960Evo M.2 256GB, Firecuda 1TB
Win 10 Pro 64 1803
G-Unique Archdaemon 300 Watt
Lian-li Q21B


Posted By: Xaltar
Date Posted: 28 Mar 2018 at 2:15am
I am right there with you stree Wink

I have been scratching my head over this one too. 

I have heard some users simply powered on the machine and left it powered and returned to a post screen. It my be worth trying. I would use a DVI monitor with adapter cable and give it a shot (this combo works most of the time in case the issue is the display output mode). 

If after 30 mins being powered up there is still not post, let us know. It may help to attach a PC speaker to the system and test without memory to see if you get the no RAM beeps. Turning off the post beep (set by default to off) does not effect error beeps so you should get something. Given this is the second board, check the serial numbers and see if they are close, if they are then they may both be from a bad batch (box dropped in shipping for example). From what I have seen boards are generally shipped in batches of 10 so this is a possibility. 

Stree's suggestion of disconnecting the M.2 is also a good one. Remove everything that isn't needed for post. Problems like these are a real pain. We will help you through it.


-------------


Posted By: stree
Date Posted: 28 Mar 2018 at 2:18am
and maybe, if not tried, use the other HDMI port on the back........I tend to stick to the one nr the KB-mouse port.  Might as well try everything.....
The Raijintek Metis Plus comes with a small optional speaker in the pack.......

-------------
ASRock X370-ITX BIOS 4.50
R5 2600    Cryorig C7
EVGA GTX 950 75w
2x8GB Ballistix Sport LT 2933
960Evo M.2 256GB, Firecuda 1TB
Win 10 Pro 64 1803
G-Unique Archdaemon 300 Watt
Lian-li Q21B


Posted By: RayB
Date Posted: 28 Mar 2018 at 11:07am
Hi Guys,

Thanks for all your comments.   

Well if the BIOS sticker and Box labelled as desktop 2000 ready is to be believed.  Then as you've said it should of been updated by asrock.   So if that is the case this all should be working.

In addition to your other comments.

1) I have also tried a SATA drive vs the M.2
2) I've tried both HDMI ports on 2 separate monitors that both work HDMI to another system.  I'll have to grab a HTML/DVI dongle to try out the other suggestion.   But if I am not even getting any POST errors/beeps from the PC speaker I'm a little reluctant to think this is the problem.
3) The Raijentek speaker has been on both motherboards from the start of this mess, I've had zero beeps/error codes at any time.
4) The 2 motherboards appear to be far apart in serial number versions.  one is 137xxx the other is 175xxx

I'm going to let it run for an hour just to see if anything pops up as Xaltar has mentioned.

Cheers,


Posted By: RayB
Date Posted: 28 Mar 2018 at 11:35am
No results/changes after letting it just run for an hour.


Posted By: Xaltar
Date Posted: 28 Mar 2018 at 1:11pm
" rel="nofollow -
OK, so here is what we know:

1) 2 Motherboards, same issue
2) 2 Kits of RAM tested, one of which is on the QVL
3) No PC Speaker activity (even with no RAM installed?)

Logically, the odds of 2 boards being dead or for some reason not what they claim to be is exceedingly low, particularly given the variance in serial numbers (not same batch).

It's time to go old school on this thing.

1) Set up one of the boards outside the case on it's product box
2) Install a single stick of RAM in the slot furthest from the CPU
3) Hook up your power supply being sure you have an 8pin CPU power lead hooked up to the board, not a PCIe 8pin.
4) Make sure your PC speaker is hooked up

Test

If there is no life then remove all RAM from the system. If there is a beep code let me know, if not then try the other board in the same way. If both boards provide no beep codes with no memory installed then you need to try another PSU. Regardless of BIOS version, if you have no RAM and there is a pin compatible CPU installed then you should get a beep code. Before the board even checks the CPU the RAM must be initiated so no RAM - beep code.

If you do remove the CPU, make sure you check for bent/missing pins. Missing pins will be obvious, a solder pad with a nub in the middle of it. Blank areas are just unused pins not missing ones. 

Let us know how that goes and please feel free to ask questions if you want clarification on any of the steps.


-------------


Posted By: RayB
Date Posted: 28 Mar 2018 at 9:49pm
Well, it is working.  How, I have no idea.

- I had already both Motherboards outside of the case for testing purposes as you described in your last response.  
- The latest board, I did as you recommended and couldn't get it to beep with zero ram, 1 stick of ram produced same result. 
- Went and did the same to the first motherboard.   It beeped with no ram.   Finally, something.
- Put on the basic connections and it started to work.
- The ONLY different thing I did between the 2 boards was on the original board that was suddenly now working, I had accidently left the reset CMOS jumper set overnight.  Previously I had left it for an hour with no luck.   

So it is good that it is now working.  But, no idea why it suddenly sprang to life and displayed the same symptoms across 2 new boards.  Now I've moved on to a continuously crashing windows 10 OS while trying to run the updates and any installs.  

Thanks for all the comments.   


Posted By: Xaltar
Date Posted: 28 Mar 2018 at 9:57pm
Progress Big smile

For the crashing, download the very latest installation media from MS and create a new install medium. 
Make sure you install with factory defaults in the UEFI (no XMP in particular)
Only have the OS drive installed during installation

Now we see what else is going on.


-------------


Posted By: cristy6100
Date Posted: 28 Mar 2018 at 10:09pm
I can add just one thing here, if you get constant power on with no image for a couple of seconds then shutdown and the cycle repeats itself that is the AMD Memory Training function trying different memory settings to get the cpu to boot. Let it do this at least 3-4 times and it should get a boot, if not you need to swap the memory, even if its on the QVL it might not work because of a bad IC or too much interference on the power supply 3.3/5V rails.


Posted By: RayB
Date Posted: 28 Mar 2018 at 10:09pm
Ya, that was my next action :)  I've got the latest media downloading now ugh.  Will reinstall from scratch again.   The first one I tried installing was an older version.  Now will be 1709 build.

Wondering if I should grab each driver manually from the site vs using their supplied CD to get the latest stuff.   I've already updated the BIOS to 4.45.






Posted By: Xaltar
Date Posted: 28 Mar 2018 at 10:10pm
In addition, if you get as far as Windows completing installations, make sure you update windows fully before attempting to install the AMD chipset and display drivers. There have been reports of issues and instability if you install before updating. It would seem the latest updates add improved support for these CPUs.

-------------


Posted By: Xaltar
Date Posted: 28 Mar 2018 at 10:11pm
Originally posted by RayB RayB wrote:

Ya, that was my next action :)  I've got the latest media downloading now ugh.  Will reinstall from scratch again.   The first one I tried installing was an older version.  Now will be 1709 build.

Wondering if I should grab each driver manually from the site vs using their supplied CD to get the latest stuff.   I've already updated the BIOS to 4.45.





Always download the latest drivers, the CD is just a coaster you get for free Tongue


-------------


Posted By: cristy6100
Date Posted: 28 Mar 2018 at 10:13pm
Indeed you will need to update Windows, if you install the latest official build,  this is a must do step, else you will be greated with lock-ups and crashes in Edge and Windows settings and odd behaviour, install clean windows, and then update it and reboot then check again for updates, dont launch anything elese until Windows is  updated.
This does not happen with latest insider builds because they fixed the issues with Raven Ridge in them, official ISO's will become available next month, until then you need to update windows after install.


Posted By: stree
Date Posted: 28 Mar 2018 at 10:48pm
Good to know you have something to work with at last !


-------------
ASRock X370-ITX BIOS 4.50
R5 2600    Cryorig C7
EVGA GTX 950 75w
2x8GB Ballistix Sport LT 2933
960Evo M.2 256GB, Firecuda 1TB
Win 10 Pro 64 1803
G-Unique Archdaemon 300 Watt
Lian-li Q21B



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