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Board/Box serial number mismatch

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=8201
Printed Date: 23 Jul 2025 at 5:51pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Board/Box serial number mismatch
Posted By: Gronar
Subject: Board/Box serial number mismatch
Date Posted: 27 Mar 2018 at 8:15am
Well my A320M Pro4 shows 77M0XB046907 on the box but the board has 7086C24F2739(I think, the second and third digits are really hard to read) on it.  Also the part number on the box is 90-MXB540-A0UAYZ and on the board it's 80-MXB540-A1A04.  After reading the other thread that was locked I'm really worried about this thing booting up.  I'll know within 2 days, final parts are arriving tomorrow and Wednesday.


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X570 Taichi, Ryzen 5 5600X, Sabrent Rocket 4 1TB, Corsair Dominator Platinum 3200, Seasonic GX-1000, EVGA RTX 2080S XC Ultra



Replies:
Posted By: Moba
Date Posted: 27 Mar 2018 at 6:59pm
Originally posted by Gronar Gronar wrote:

Well my A320M Pro4 shows 77M0XB046907 on the box but the board has 7086C24F2739(I think, the second and third digits are really hard to read) on it.  Also the part number on the box is 90-MXB540-A0UAYZ and on the board it's 80-MXB540-A1A04.  After reading the other thread that was locked I'm really worried about this thing booting up.  I'll know within 2 days, final parts are arriving tomorrow and Wednesday.


Contact the retailer for help.


Posted By: Gronar
Date Posted: 28 Mar 2018 at 9:36am
Originally posted by Moba Moba wrote:

Originally posted by Gronar Gronar wrote:

Well my A320M Pro4 shows 77M0XB046907 on the box but the board has 7086C24F2739(I think, the second and third digits are really hard to read) on it.  Also the part number on the box is 90-MXB540-A0UAYZ and on the board it's 80-MXB540-A1A04.  After reading the other thread that was locked I'm really worried about this thing booting up.  I'll know within 2 days, final parts are arriving tomorrow and Wednesday.


Contact the retailer for help.

Thanks, but I'd rather have one of the mods here answer me rather than another newbie.  Needless to say the system is assembled waiting on the m.2 drive, hard drive and RAM to arrive tomorrow to see what happens.


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X570 Taichi, Ryzen 5 5600X, Sabrent Rocket 4 1TB, Corsair Dominator Platinum 3200, Seasonic GX-1000, EVGA RTX 2080S XC Ultra


Posted By: Xaltar
Date Posted: 28 Mar 2018 at 1:39pm
Those serials are from completely different batch numbers. When you get your parts, test and see if you get post. The board has likely been put in the wrong box after a return by the retailer. That isn't necessarily a bad thing, if they tested the board and it worked then you should be fine. 

I would still contact them (reseller) and inform them of the mixup, provide them with photo evidence of the mismatch so they have it on record. This way, if you have any issues and need to claim on warranty or RMA, you won't have difficulties due to the SN mixup. This is not an uncommon issue. A user buys 5 boards, sends one back in the wrong box or their tech department is testing 10 returns and puts a good one in the wrong box etc. Typically it is an issue most retailers will try to avoid but it happens more than many people think.

Always play on the side of caution with things like this. You need to inform the retail outlet that your serial numbers don't match. The last thing you want is to need warranty and have it denied because they accuse you of board swapping. Don't panic though, it is unlikely they will give you any trouble. If the board has ever been returned, that will be on record and they will know what happened. 

Good luck, let us know how the build goes for you Wink


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Posted By: Gronar
Date Posted: 28 Mar 2018 at 8:00pm
Originally posted by Xaltar Xaltar wrote:

Those serials are from completely different batch numbers. When you get your parts, test and see if you get post. The board has likely been put in the wrong box after a return by the retailer. That isn't necessarily a bad thing, if they tested the board and it worked then you should be fine. 

I would still contact them (reseller) and inform them of the mixup, provide them with photo evidence of the mismatch so they have it on record. This way, if you have any issues and need to claim on warranty or RMA, you won't have difficulties due to the SN mixup. This is not an uncommon issue. A user buys 5 boards, sends one back in the wrong box or their tech department is testing 10 returns and puts a good one in the wrong box etc. Typically it is an issue most retailers will try to avoid but it happens more than many people think.

Always play on the side of caution with things like this. You need to inform the retail outlet that your serial numbers don't match. The last thing you want is to need warranty and have it denied because they accuse you of board swapping. Don't panic though, it is unlikely they will give you any trouble. If the board has ever been returned, that will be on record and they will know what happened. 

Good luck, let us know how the build goes for you Wink
Well the board was sold as new so I'm thinking the mix up occurred when they were flashing the BIOS to support Ryzen APU's.  It was not marked as a refurb board when sold and by law it has to be if it was a return sent back to the retailer.


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X570 Taichi, Ryzen 5 5600X, Sabrent Rocket 4 1TB, Corsair Dominator Platinum 3200, Seasonic GX-1000, EVGA RTX 2080S XC Ultra


Posted By: Xaltar
Date Posted: 28 Mar 2018 at 9:51pm
If the board is in the wrong box, not even the same batch, it did not happen at ASRock. I was given detailed information regarding how these boards were updated by ASRock, believe me when I say, it isn't possible that your board was switched during flashing, it is a physical impossibility, especially considering the board and box serials are not even in the same sequence. 

There are numerous reasons a new board can be unboxed and repackaged and still sold as new. Boards are only marked as a refurb if they have been out to a client and returned. In house testing, product inspection, packaging replacement due to physical damage to the packaging but not the contents. Should or shouldn't happen, they do. Marking anything "refurb" means profit lost and every retailer does everything possible to avoid that.

Regardless, my advice still holds. If the serial number does not match, report it to your retailer. It could cause you issues down the road even if the board works flawlessly now. At least this way they will have the board's actual serial number associated with your purchase for warranty purposes later. 


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Posted By: Lucks0n
Date Posted: 29 Mar 2018 at 12:50am
Originally posted by Gronar Gronar wrote:


Thanks, but I'd rather have one of the mods here answer me rather than another newbie.  Needless to say the system is assembled waiting on the m.2 drive, hard drive and RAM to arrive tomorrow to see what happens.


What the "newbie" says > Contact the seller/retailer. :P

I'm working at an IT-Store and have some experience, besides I'm a another "another newbie", at forums ;)
ASRock doesn't care much. Mistake by seller.


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AMD R5 1600X @3825MHz 1,275V -- Mugen 5 & a Noctua NF-S12A Fan -- ASrock X370 Gaming K4 BIOS 3.50 -- 2x 8GB HyperX 2400MHz CL15-29 1,2V @2666MHz CL 16-15-15-29 1,215V -- GTX 1060 Phoenix GS


Posted By: DunGoneNuts
Date Posted: 29 Mar 2018 at 5:13am
There is nothing wrong with the board or numbers.  They just do not match.  The serial number on the box will match the serial number near the CPU slot.  The part number on the box will not match the number on the board as it is not a part number, as far as I can determine.

I am still waiting on a response from Newegg/ASRock but I suspect that I will be waiting for many many months if ever I am told anything.

I RMA'd my new board because the number did not match and when I got the newer board back, the numbers on the motherboard were the same as the one that I had sent in, even though there was a new serial number on the box and on the board that matched.  That is how I know that the boards were different, by the serial number, even though the number on the motherboard did not  match the part number on the box.


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Ryzen 9 5900X
ASRock X370 Taichi
G Skill F4-3200
MSI Armor 2070
MSI SPATIUM 1TB M2
WD 1TB M2
Crucial 500 SSD
Corsair AX860i PSU
Corsair H115Pro WB
Phanteks Enthoo Pro SE


Posted By: LightStriker
Date Posted: 04 Dec 2018 at 7:55am
I bought 5 A320M-DGS off Newegg, and none of them have the part# or the serial# match between the mobo and the box.

I found out because one was dead of arrival, and I'm trying to find the box it came in off the 5 mobo.

What gives?



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