AMD Motherboards - Memory compatibly problem?

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Memory compatibly problem?

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=8206
Printed Date: 20 Mar 2025 at 7:17am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Memory compatibly problem?

Posted By: Elightstorm
Subject: Memory compatibly problem?
Date Posted: 27 Mar 2018 at 4:36pm

Hello,

Cannot start my AB350M Pro4 1.3 bios just black screen when installing Crucial DDR4.

But it runs well with Patriot DDR4.

Is it memory problem, or its not compatible with the motherboard.

Please help me.

Replies:

Posted By: ASRock_TSD
Date Posted: 27 Mar 2018 at 5:19pm

Dear Elightstorm,

Greetings, this is ASRock TSD.

For memory compatibility, we provide some suggestions for checking:

1. Please clear CMOS to verify.

http://asrock.pc.cdn.bitgravity.com/Manual/AB350M%20Pro4.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/AB350M%20Pro4.pdf

2. Please only install one stick memory to each DRAM slot by turns to verify.

3. Please install another memory to boot into BIOS setup; use Instant Flash to update BIOS P3.40 to verify.

http://www.asrock.com/MB/AMD/AB350M%20Pro4/index.asp#BIOS

If symptom stills the same with this module, we suggest referring to our memory QVL to install supported memory for your system setup:

http://www.asrock.com/MB/AMD/AB350M%20Pro4/index.asp#Memory" rel="nofollow - http://www.asrock.com/MB/AMD/AB350M%20Pro4/index.asp#Memory

Thanks!

All the best,

ASRock TSD