ASRock Z170 Extreme4 UEFI freeze
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=854
Printed Date: 01 Aug 2025 at 5:32am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ASRock Z170 Extreme4 UEFI freeze
Posted By: pvg
Subject: ASRock Z170 Extreme4 UEFI freeze
Date Posted: 19 Sep 2015 at 11:22pm
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I have an ASRock Z170 Extreme4 motherboard with 1.6 bios. I've been experiencing occasional freezes while navigating UEFI menus. The mouse cursor still moves, but the interface stops responding. Sometimes it recovers after a while but most of the times it requires a hard reset. It's not a critical problem, but it can be very annoying. Does anyone know what might be the cause, and how to solve it? The rest of the system is composed of an i7 6700k, with 2*8GB of RAM from G.skill and an hd5770 from powercolor, with an OCZ arc100 as boot drive. Thanks in advance. |
Replies:
Posted By: pvg
Date Posted: 23 Sep 2015 at 7:47pm
| 4 days in, I must confess I was expecting a bit more "Support"... :( |
Posted By: tjlewis
Date Posted: 14 Oct 2015 at 8:20am
| Just thought I'd add I've been experiencing the same with 1.80 |
Posted By: parsec
Date Posted: 14 Oct 2015 at 12:29pm
Your issue is not an easy thing to diagnose. It could simply be a problem with the UEFI itself, and at least we have one other user that seems to confirm the same thing. It would likely take more complaints about your issue to get it checked into. I experienced a similar thing with my ASRock Z170 Extreme7+ board, the first time I started the board/PC. The UEFI seemed slow to respond a few times. But that behavior has completely stopped and I had forgotten about it until I saw your thread. What model of mouse are you using, and which USB port are you using? If not a USB mouse, please describe it for us. I just noticed that your board's IO panel has all USB 3.0 ports. If possible, if your PC case has a USB 2.0 port that is convenient enough to try using your mouse with, please try that USB port and see if it makes any difference. I assume that Windows works fine, and no problems with your mouse? ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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pvg wrote:Posted By: siim
Date Posted: 21 Oct 2015 at 5:17am
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I'm having the same random freezing issue with Z170 Extreme6 board. It has happened about 3 times by now. Both with shipping bios version (can't remember what number exactly) and with latest 1.5. I'm using a Logitech G5 mouse and Logitech K800 KB. Both were plugged into rear USB 3 ports.
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Posted By: vannex
Date Posted: 21 Oct 2015 at 10:44pm
| I have the Z170 Pro4S motherboard (UEFI version 2.10) and I'm also experiencing the random UEFI freezing issue. Whenever I need to change something in the UEFI, I have to get in and rush to make the change quickly before it freezes. Seems like this problem is affecting more than one motherboard in the Z170 chipset series. |
Posted By: Cosmin
Date Posted: 06 Nov 2015 at 3:47pm
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I also have issues with BIOS freezing randomly. Z170 Extreme6, BIOS version 1.60 (latest). Sent an e-mail 2 days ago through ASRock web form, I have yet to hear back from them. The issues also extend to BIOS becoming inaccesible because pressing Del will instantly reset the system instead of entering BIOS. Also, the keyboard randomly doesn't work in BIOS. Very dissapointing product. I will decide next week if I will return the board or keep it because the thought of going through the process of dissasembling the PC again, return the MB, order a new MB, wait for it to arrive is too much for the little time that I have. |
Posted By: Xaltar
Date Posted: 06 Nov 2015 at 4:32pm
| I can understand the frustration with issues like this. The Z170 series boards are still very new and no doubt still suffering from some teething problems. UEFI instability is not an unresolvable issue fortunately which means it shouldn't be long before BIOS updates are released that fix the issue. In all likelihood ASRock is already working on the issue and has not replied support issues on the matter because it is already under way. ASRock are not the best when it comes to communication sadly so often times people get the impression that they do not care or that they are being ignored. The truth is, ASRock tech support is actually pretty good with providing fixes, their communication is just weak. I know for a fact that they do not ignore your requests, they simply do not like to answer with "we are working on it" or "we are still figuring it out". They will get back to you when they have a solution. Keep an eye on your product pages for new updates, I am sure there will be some progress on that front soon. ASRock Tech support may not be the best out there but they do get it done. |
Posted By: Cosmin
Date Posted: 06 Nov 2015 at 7:30pm
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They don't need to respond to individual e-mails but what they could do is put an announcement for the Z170 series products page with big bold red letters stating that they are aware of the BIOS issues and they are working on them. It's quite hard to trust them when they don't even communicate with us. I also saw many complaints and RMA's on newegg. They actually did respond there, to each individual review/complaint. I am a first-time user of an ASRock MB and I was initially wary of them because of their (past?) ties to ASUS which I will never touch again on the MB side since a few years back when I had 2 boards from different generations fail on me completely (they were mid to upper tier, Deluxe class). And now I get this headache when finally deciding to upgrade to Skylake after 8 years (from a Q6600). I just wanted a solid board that won't fail on me with normal usage (I have I7-6700, not K, not interested in OC-ing). I have little time on my hands to play around with an unstable product. Fortunately, the system works well when not trying to do stuff in BIOS but given these issues I wonder what other surprises my ASRock MB has in store for me. I will have to do some extensive system-wide benchmarks and see if there are other potential issues derived from the still beta stage BIOS. |
Posted By: TrisRock
Date Posted: 14 Nov 2015 at 1:22am
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Hi All, I have a Z170 Extreme6 with a 6700K @4.5GHz and 4 x 8GB Corsair Vengeance LPX CMK32GX4M4A2666C15 @2800MHz. I also have this UEFI freezing problem, it has done it on 1.00 (as shipped), 1.10, 1.20 and 1.40. I haven't tried anything later than 1.40 yet. I have tried two different mice and keyboards in both the USB 2 & 3 ports but it didn't make a difference. It seems the only thing to do is to get in and back out of the UEFI as quickly as possible before a freeze happens! I hope ASRock can come up with a fix soon, it's spoiling an otherwise fantastic motherboard. In normal use, it's absolutely rock solid. |
Posted By: wardog
Date Posted: 14 Nov 2015 at 12:01pm
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Everybody, while I'm the last to update a BIOS if, IF, everything is working properly, it seems everyone here is using an outdated BIOS. As Xaltar implied, updating the BIOS to the latest will most times take care of issues like this. Again Xaltar, teething issues that get worked out in later BIOS releases. ASRock isn't alone with these teething issues either. The Z170 chipset is new and can be expected to give random issues. < id="kpm_plugin" ="application/x-KPMPlugin">
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Posted By: Cosmin
Date Posted: 16 Nov 2015 at 2:00am
I don't know how you concluded that everyone is using an outdated BIOS. My first post in this thread:
Other people also said they are running the latest BIOS for their respective MB model. So that's not the issue. |
Posted By: wardog
Date Posted: 16 Nov 2015 at 6:26am
Wow dude. Chill, huh. The thread title is Z170 Extreme4. Call me stupid, but I see BIOS v2.10 available on the Z170 Extreme4 BIOS download page! http://www.asrock.com/mb/Intel/Z170%20Extreme4/?cat=Download&os=BIOS" rel="nofollow - http://www.asrock.com/mb/Intel/Z170%20Extreme4/?cat=Download&os=BIOS
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Posted By: Cosmin
Date Posted: 17 Nov 2015 at 1:47am
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BIOS 2.10 for Extreme4 is available right now but if you look at the timestamp of the thread starter, it's dated: 19 Sep 2015. At that time, the most up-to-date BIOS for that MB was 1.60 with 1.80 being released 4 days after the thread was created. It's worrying that several people that together aquired almost the complete Z170 Extreme, experience the same issues with different BIOS versions (whichever was the latest at the time of posting). And this is certainly a small fraction of people having issues. As I stated, I've seen quite a few RMA's for the Extreme6 MB on Newegg for varying issues but a good portion was related to UEFI freeze. So this issue affects the whole Z170 range and is not limited to the Extreme family, as posted by someone on this thread who bought a Z170 Pro4s. It's also VERY bad that the issue remained unresolved through SEVERAL BIOS versions and we have no information from the producer that they are even aware of this and they are working on it. And I didn't even mention the fact that on my MB the UEFI will freeze 100% if attempting to connect to Internet, making features related it completely non-functional: BIOS flash and Contact support. Regarding the latter "feature", it's extremely ironic since I've heard nothing from them in this thread or by filling out the support web form. There are two main factors keeping me from returning my MB: - the system is solid under normal use - I don't have time to waste going through re-assembling my computer with another MB Still, I'm quite dissapointed with how this was handled and for certain my next upgrade (which will come no earlier that ~4 years) will not contain another ASRock MB. I really should have gone with my gut feeling and stay away from ASRock, as it was born from ASUS, the absolute worst MB manufacturer in history. |
Posted By: VaderSS
Date Posted: 17 Nov 2015 at 2:07am
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I'm having the same issue with a Z170M Extreme4. There seems no rhyme or reason to it. Some times it will happen several times in a row, and other times I have no issues. In all cases when the issue pops up, the mouse pointer still moves, but the UEFI screen stops scrolling left/right & Up/Down,(I'm on a 720p TV) and mouse clicks have no effect. I have tried resetting the CMOS/battery pull to no effect. There is only one BIOS release for my board. The board is otherwise very stable under Windows 7 at stock speeds and overclocked within reason.
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Posted By: Joloxx9
Date Posted: 25 Apr 2016 at 2:27am
| I have problem with my z170 extreme 6, bought it 3 days ago, latest bios 2.50 and sometimes it freeze in uefi without any reason. Any fix for that? |
Posted By: TrisRock
Date Posted: 25 Apr 2016 at 2:36am
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Not yet, AFAIK. My Z170 Extreme6 has V2.00 and freezes; I was hoping an upgrade to v2.50 might help, but apparently not!! I can't believe how long this issue is dragging on... Come on, ASRock!!! |
Posted By: parsec
Date Posted: 25 Apr 2016 at 11:16am
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If anyone solved their UEFI freezing issue by replacing the board with another one of the same model, please let us know. Frankly, I doubt this is a hardware/board problem, unless it is somehow related to the Skylake processors and/or chipset. Have I had this happen with my Z170 Extreme7+ board? Yes, occasionally I have. One thing to keep in mind about any board's UEFI/BIOS: They are all programs/software that are purchased/licensed by mother board manufactures from a few sources. ASRock uses American Megatrends Inc. (AMI) UEFI firmware. Mother board manufactures modify (or may have AMI modify) the UEFI firmware for each mother board model they sell. The amount of modifications or additional programming of the UEFI firmware done by mother board manufactures is minimal relative to the overall firmware programming done by the firmware provider. Can a mother board manufacture create issues and bugs with their modifications? Sure, we've all seen that if we've built any PCs over the years. I had a mother board designed by Intel (when they still sold PC mother boards), a G45 chipset, socket 775 board. The first BIOS version or two had terrible problems, this from a company that should know what they are doing. They designed and built the processor and chipset used in the board! Normally BIOS/UEFI issues are isolated to one mother board, one feature or option is broken before or after an update. In this case, we have the same situation (freezing) occurring across multiple models of boards. As others have said in this thread, the freezing happens randomly and "for no reason", meaning it is not related to (apparently) a particular option or setting or configuration of multiple options. That makes me think that the freezing is caused by something more general and basic in the UEFI firmware. By basic I mean something common in the underlying firmware code that is part of or common to all of the board's firmware. That is something that is not modified by the mother board manufactures. So that might mean that the mother board manufacture does not know what the cause is, and are working with the UEFI firmware source, to find the problem. The firmware source may not know what is the cause. My point is, to simply blame or say, "Come on, ASRock", indicates a less than realistic viewpoint of the entire situation. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: Xaltar
Date Posted: 25 Apr 2016 at 1:24pm
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I had a few freezes myself on my H170 Combo on it's factory shipped BIOS but they ceased as soon as I updated to 1.50 and I had no freezing on any subsequent updates either. The BIOS freezing seems more prevalent on Z170 based boards and it is happening to all manufacturers to some extent. If you look around redit there are loads of users complaining about UEFI hangups and freezing on pretty much every brand so I am inclined to agree with Parsec here, it seems to be a platform issue rather than a manufacturer one. I don't think many people understand how heavily manufacturers are dependent on Intel, AMD and other component manufacturers when it comes to drivers, BIOS updates and firmware upgrades. A lot of the firmware is proprietary and while ASRock (or any manufacturer really) can make small changes to their UEFIs I imagine most of it is aesthetic and fine tuning within the confines of the customizable code. Think of it like a PC game, while yes the end user can change settings, remap keys and even add some aesthetic mods to it, ultimately they cannot access or change the guts of the code to fix problems, that needs to be done by the game's creators. ------------- 
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Posted By: Joloxx9
Date Posted: 25 Apr 2016 at 2:22pm
| I understound everything, but that problem is really old. It's not something new. And now, I'm afraid that ASRock is not aware about that problem and we will never see fix for it. |
Posted By: Xaltar
Date Posted: 25 Apr 2016 at 2:41pm
Don't get me wrong, letting the manufacturer know there is a problem is one of the more important functions of these forums  My point was simply that ASRock is not the only manufacturer subject to this particular problem which means it is likely intel that needs to address it and pass on the updated firmware to manufactures. I am not speaking with any insider knowledge here but it seems logical that if a broad spectrum of boards from numerous manufacturers have a similar problem then it must stem from a common element. -------------
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Posted By: parsec
Date Posted: 25 Apr 2016 at 11:32pm
I understand your frustration. We (Xaltar and I) don't like it too. Remember that we have never said this does not happen. It is not possible for ASRock to not know that users like yourself are saying this happens sometimes. ASRock is not saying this does not happen. I started using a new UEFI version for my ASRock Z170 board (version 3.00), and so far I have not had it freeze while using it. If we learned why this does happen, we would be the first to tell you. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: Cristian
Date Posted: 28 Apr 2016 at 5:43pm
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Hello all, I am an owner of an Asrock Z170 Extreme 7+ with an i7 6700k. The bios freeze problem is an old issue, that was fixed long ago, along with other issues, after I talked directly with the technical support . If you have the latest bioses on any asrock mainboards you should not have those freeze problem. But from what I see not all people upgrade their mainboard bioses, and start complaining about this or that is not working. I'm not saying that some mainboards don't have some hardware defects, but try to talk first with the technical support so to be convinced that is not a bios problem or some settings wrong. From what i see all manufacturers have more or less problems so in the end is a question of luck. What i noticed is that except that freeze problem asrock has less problems, I don't know why, and their technical support answered me each time in 2-3 working days. Those freezing problems happened at start when you were going from normal to advanced bios and from advanced to normal, and also if you set Boot Performance Mode to use CPU at low frequency (I think is disabled). |
Posted By: zannare
Date Posted: 11 Aug 2016 at 12:04pm
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z170 fatality k6+ motherboard same problem, too many freeze, its really frustrating sometimes it took me 4/5 attemps to just change one setting pretty impossible for me enter on fan controller graphical interface, and when i can enter i cant modify anything i tried every single bios version, with same result
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Posted By: AJG
Date Posted: 09 Oct 2016 at 4:31am
I've just found a fix for this error. Update the bios and clear CMOS using the jumper. Everything works now. Hope that helps. 
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Posted By: Raytxn
Date Posted: 12 Dec 2016 at 10:00pm
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I have a z170 pro4 and having the same freezing problem. Updated all the drivers and still freezing. |
Posted By: threadlock
Date Posted: 10 Mar 2017 at 1:01pm
| Im also experiencing freezing everyday while in Windows, at random times after the boot. System is not responding except the mouse. Im using z170 pro4. Random freeze also happens while Im in BIOS setup. It's quite annoying because it happens everyday. |
Posted By: Xaltar
Date Posted: 10 Mar 2017 at 1:24pm
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Threadlock, your issue is not related to UEFI freezing, please make your own thread and include your full system specs. This thread is specifically about UEFI freezing. -------------
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Posted By: GuardianGI
Date Posted: 15 Dec 2017 at 12:49am
| Asrock z170 extreme 6, same problem. I have pretty much tried every bios version and I am on 7.21 currently. Have tried bios reset. Sometimes I can't make a single change before the bios freezes. Will never buy asrock motherboard again. |