(Solved) Brand new J5005-ITX does not boot
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=8611
Printed Date: 28 Dec 2024 at 2:35am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: (Solved) Brand new J5005-ITX does not boot
Posted By: Crow
Subject: (Solved) Brand new J5005-ITX does not boot
Date Posted: 06 May 2018 at 12:40am
|
[URL=][/URL]Today I've assembled my new system based on ASRock J5005-ITX, and it refuses to boot.There is no POST, the screen is totally blank (monitor then goes to sleep). After power is on, chassis cooler spins up and works, and that's it. I've tried swapping RAM slots, no success. When turning on without RAM speaker beeps three times indicating ram test failed, so motherboard is not completely dead. I've also tried switching PSUs - neither small pico Chieftec 350W nor fully-fledged Antec 750W 80 PLUS Gold change anything. I've even tried connecting another old chassis cooler to PSU molex pins to get additional load on 12V line (forums say this CPU has so small energy consumption that PSU may not recognize it at all). Still no change. Note - I know this platform is designed to work with Windows 10, and I have Ubuntu. But, since I don't get POST and BIOS, OS is definitely not the root cause here.? I have complaint RAM (Corsair CMSO8GX4M1A2133C15) and PSU (old Atom Dual-Core D525-based system works just fine with it). What is causing the issue? How to get system to boot? p.s. I did try clearing CMOS with battery removal multiple times. No changes as well. |
Replies:
Posted By: badbri
Date Posted: 06 May 2018 at 9:23am
|
" rel="nofollow - Which video port are you using ? It is best to use the DVI port to setup and configure a new system. Also: looking at the manual make sure you have nothing connected to the chassis intrusion/speaker header until you can get into BIOS, just to be sure the intrusion part is not preventing boot-up. ------------- https://www.passmark.com/baselines/V9/display.php?id=99573335296 |
Posted By: Crow
Date Posted: 07 May 2018 at 1:12pm
I've tried both VGA and DVI, no difference.
Last time I had only RAM, ATX, DVI, and POWERBTN connected.
|
badbri wrote:Posted By: Crow
Date Posted: 09 May 2018 at 10:41pm
| Update - tried another RAM module, with it POST was shown, but entering BIOS halted the system. After that system died completely, and next time POST appeared only after CMOS reset. Decided to return the mobo and be cautious to ASRock ITX solutions. Desktop ones seems to be very much legit (had Z68 Extreme4 previously, swapped it to Z370 Taichi recently, no problems so far). |
Posted By: Domspun
Date Posted: 14 Aug 2018 at 9:27am
|
" rel="nofollow - I am experiencing the exact same problem, except I am using Kingston DDR4 PC2400. I didn't find any memory module locally that is listed on the website, but I went with the most common within the specs. Is it only working with a few ram modules?? |
Posted By: Domspun
Date Posted: 15 Aug 2018 at 8:23pm
Managed to make it work. Had the store test some rams, finally got one that work. It's a 8gb G.Skill module at 2133mhz. Unfortunatly, I am stuck with 2 ram modules that I have no use for.  This motherboard has the worst ram compatibility I ever saw. Instead of saying "support DDR4 2133/2400 so dimm", it should say "compatible with specific ram modules, see list". Even so, OP had the Corsair that is in the list and it didn't work. |
Posted By: anakinka
Date Posted: 11 Sep 2018 at 6:32pm
|
I have the same problem. I bought HyperX Impact Black 8GB (2x4GB) DDR4 2400 HX424S14IBK2/8 memory and it does not work at all. So I tried Crucial SO-DIMM 8GB KIT DDR4 2400MHz CL17 and it fortunately worked. I contacted the support if there is better memory support in newer BIOS (I use v1.0), but they just replied some general tooltips like: "Reinstall memory modules, and confirm they're installed correctly.". |
Posted By: Domspun
Date Posted: 12 Sep 2018 at 6:37pm
| I had the same memory. I couldn't find any 4gb that could work at the store, so the PC run on a single 8gb. ASRock told me to return the motherboard for a refund. I already bought 16gb of ram that I can't use in other PC, so I'll keep it as is. |
Posted By: anakinka
Date Posted: 14 Sep 2018 at 1:54pm
|
" rel="nofollow - Did you try to update BIOS? |
Posted By: Zerreth
Date Posted: 19 Sep 2018 at 6:57am
|
" rel="nofollow - (after convoluted TXE flash, do they expect normal consumers to do this ?!) BIOS 1.4 does not seem to help memory compatibility with Kingston HyperX Impact (2x4GB) at all. (HX421S13IBK2/8) No Boot with both sticks inserted. Very disappointing. I've never encountered ram incompatibility before in the past 15 years of building PCs. AMD & Intel. Even 1st gen Ryzen just worked for me. At most I needed an old CPU to perform a bios update. Ending up spending 80 euros on a new memory kit just to get it working with this very picky board while I got the Kingston HyperX kit for only 27 euros through some friends. |
Posted By: anakinka
Date Posted: 20 Sep 2018 at 10:05pm
|
Exactly, I did not want to flash bios without assurance that it would help. It is generally dangerous operation and in this case it seems it is much more dangerous because of intel TXE. The answer from asrock support was that I could try it. That is exactly what I knew before. But you helped me much more. Thanks
|
Posted By: Zerreth
Date Posted: 22 Sep 2018 at 12:30am
|
" rel="nofollow - Ended up with 2x 4GB GSkill RipJaws 2400Mhz (F4-2400C16S-4GRS). Works perfectly @2400Mhz no config needed. "Only" cost me 80 euros :( So 53 euros more than the Kingston Impact 2133Mhz (HX421S13IBK2/8) I got on the cheap, which I now need to get rid of :S This is a home server build I planned to be around 350 euros but ended up spending 487 euros for. Ouch. |
Posted By: NNEERR
Date Posted: 30 Sep 2018 at 3:37am
|
[URL=][/URL]Same problem here! Mushkin RAM (2 x 4 GB bundle; D4S 8GB 2400-17 Essential 1,2v) didn't work with this board. I switched to G.SKILL modules (two 4 GB modules, no bundle; RipJaws SO-DIMM 4GB, DDR4-2400; F4-2400C16S-4GRS) and everything is fine. Both are 2400 MHz Moudles. It seems that this board (or the Gemini Lake SoC) is very vulnerable for not-compatible RAM. It seems that Mushkin modules often have problems with this board. MCL at the ASRock-Site is very poor. Edit: Add models of my RAM modules |
Posted By: Ad-Man-Gamer
Date Posted: 06 Nov 2018 at 9:50am
|
Buyer Beware. Was testing the following board (J4005B-ITX) as a way to make a relatively cheep PC for people that just want a computer to browse and do some word processing from time to time. I checked the QVL for the board and got my self the following stick. CMSO4GX4M1A2133C15. Now, here is the problem. I am on board two now, and I am not getting a post. The last lot i sent back and managed to get both the ram and the MOBO refunded, So i stuck lucky. but now the new set from a different suppler is doing the same. same board and same ram modals. Im starting ti get the feeling that you can not trust the QVL on the J series. If you can not Trust the QVL, Then don't through any money at this board. It says alot when they say they have tested it, Yet there is a major problem with the combo that is listed. Note: yes, I have ruled out PSU, Ram slot order, CMOS problems and Display. multiple PSU's, Monitors, Cables and CMOS reset methods have been used. It is the board that is at fault. |
Posted By: Event4101
Date Posted: 28 Nov 2018 at 12:38pm
|
I thought I'd add my experience with dual channel memory kits for the ASRock J5005-ITX. Like others in this thread have mentioned, G.Skill does the job. Corsair ValueSelect 8GB (2 x 4GB) DDR4 2133 dual channel kit -> CMSO8GX4M2A2133C15 (NewEgg item number: N82E16820233860) The Corsair memory was not recognized by the ASRock J5005-ITX in either single or dual channel configurations. The board would do nothing, no video, no hard drive spin-up, no beep codes from the chassis speaker (SPK_CI1). With both memory slots left unpopulated at least I was able to determine that the board was alive from the beep code. My first attempt with this memory was with BIOS firmware version 1.0. I later updated the BIOS firmware to version 1.40 and tried the Corsair memory a second time. The memory was still not detected by the J5005-ITX. G.SKILL Ripjaws Series 8GB (2 x 4GB) DDR4 2400 dual channel kit -> F4-2400C16D-8GRS (NewEgg item number: N82E16820232152) The G.Skill memory was recognized by the ASRock J5005-ITX in the dual channel configuration. Initially I thought the memory was not recognized by the board because it felt like it took an unusually long period of time for the memory to be detected (maybe five seconds, possibly a bit longer). During this detection period the board appeared to be unresponsive, but eventually there were signs of life. Once the memory was detected I was able to enter the BIOS and saw both sticks of memory were present and operating in dual channel mode. I then ran an extensive set of memory tests using Memtest86+ and no errors were reported. I thought it was odd that the Corsair memory did not work since it is reported to be compatible by the ASRock memory QVL for this board. I also noticed that the Corsair dual channel kit I purchased was the exact dual channel memory kit used for the ASRock J5005-ITX review posted on the AndroidPcTv.com web site. I wonder if this lack of memory compatibility is an unfortunate characteristic of the Intel J5005 Gemini Lake SoC rather than a problem specific to the ASRock J5005-ITX. Reading a nucblog.net review of the Intel NUC7PJYH, a small form factor board using the J5005 Gemini Lake SoC, it is mentioned that the board had problems with different memory sticks. The author didn't appear to do extensive testing, but they did isolate the problem to DDR4 2400 memory sticks where the CAS latency was less than 16. Intel NUC7PJYH (Gemini Lake J5005) https://nucblog.net/2018/04/gemini-lake-nuc-nuc7cjyh-review/ May 2018 review https://androidpctv.com/review-asrock-j5005-itx-j4105-itx/ |
Posted By: ncc1701
Date Posted: 12 Dec 2019 at 5:26am
|
Hi. I've used this selector for compatible RAM of Crucial: https://www.crucial.com/usa/en/compatible-upgrade-for/ASRock/j5005-itx There are at least one low-cost item: Crucial 4GB DDR4-2400 CT4G4SFS824A |
Posted By: pimmernl
Date Posted: 06 Apr 2020 at 7:52pm
|
I recently bought the J5005-ITX. By default the bios is version 1.4 For DDR I used 2x Corsair CMSO8GX4M1A2133C15 (which is listed in the Memory QVL list) Everything works fine and 16GB in dual mode is shown in the Bios |
Posted By: ecozturk
Date Posted: 24 May 2020 at 7:11pm
|
I have the same kind of problem here, impossible to boot it correctly. When i conect power cord, one of the fans starts running a few rounds and then stops. When i press power button, fans start but screen remains blank. I am trying with this pair of RAM, that some guy on a forum was able to use with this MB : G SKILL RIPJAWS F4-2400C16D-16GRS DDR4-2400 CL16-16-16-39 1.20V 8Gx2 SO-DIMM L4240R8821Q I tried clear CMOS. BIOS: P.140 PCB: REV 1.01 I am going to request a refund when i can. |
Posted By: cuw
Date Posted: 14 Jul 2020 at 9:53pm
|
I also had problems and I thought that there was something wrong with my board. Only when using slot 0 could I get it to boot. It seemed that I could put almost any RAM module in slot 0 and it would boot. But if I used both slots it would not boot no matter what RAM configuration I tried (out of the modules that I have) I then tried to reset the BIOS as someone had instructed but still it would not boot. As chance would have it I left the system on and went to make my lunch, and when I came back it had booted. I then tried with a different set of RAM modules and at first it also seemed not to boot, but after leaving it for a couple of minutes it did. So maybe the BIOS does some kind of deep scan and check of the RAM modules when both slots are in use - perhaps some kind of auto-configuration? After the first "slow" boot it boots with normal speed and everything is working fine. Currently I am running with 16Gb using two Corsair CMSO8GX4M1A2133C15 modules |