Intel Motherboards - x299 killer sli

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x299 killer sli

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=8836
Printed Date: 10 Aug 2025 at 3:10pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: x299 killer sli

Posted By: InferTT
Subject: x299 killer sli
Date Posted: 01 Jun 2018 at 8:38pm

" rel="nofollow - Hi.

I just ended mounting my pc.

But I encounter a problem, the motherboard never shutdown. Fans, leds... Everything is still on.

I use w10 pro. It doesn't matter if i ask for shutdown, reset, sleep or hibernate. Windows "is closed", the screen goes black, but the computer never stops.

The only way to shutdown is to keep pressed the power buttom.

Can anyone help?

Replies:

Posted By: aksa0110
Date Posted: 01 Jun 2018 at 9:36pm

" rel="nofollow - Hi,

I experienced the same thing some months ago. Check this Microsoft thread, I followed instructions and it sorted my issue.

https://answers.microsoft.com/en-us/windows/forum/windows_10-power/windows-10-not-shutting-down-after-creators-update/a828ca31-32c2-4cfa-96bc-0a01b5230eb3?auth=1

Posted By: ASRock_TSD
Date Posted: 05 Jun 2018 at 10:57am

Dear InferTT,

Thank you for choosing ASRock.

Regarding your case, please clear CMOS to load BIOS default and check if the symptom can be fixed.

Please unplug the power cord firstly, and you can push the clear CMOS button form rear IO or follow the user manual page 22 to clear CMOS by set the CMOS jumper.

http://asrock.pc.cdn.bitgravity.com/Manual/X299%20Killer%20SLIac.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/X299%20Killer%20SLIac.pdf

Thank you!

Yours truly,

ASRock TSD