AMD Motherboards - Unstable refer to ram or AB350 PRO4

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Unstable refer to ram or AB350 PRO4

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=8978
Printed Date: 19 Jul 2025 at 8:30am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Unstable refer to ram or AB350 PRO4

Posted By: Kirzen
Subject: Unstable refer to ram or AB350 PRO4
Date Posted: 19 Jun 2018 at 5:00pm

" rel="nofollow - Hello,I recently purchased components for my first system.

Ryzen 5 1500x

gtx 1060 gpu

hyper 8GB ddr4 ram

my computer only boot with 1x stick of my brand new hyper x ram in slot A2.

WHY? they are both identical and only one of them allows my computer to post.

some help would be appreciated.

i was thinking it could possibly be a motherboard issue

Replies:

Posted By: ASRock_TSD
Date Posted: 19 Jun 2018 at 5:08pm

Dear Kirzen,

Greetings, this is ASRock TSD.

According to your question, we provide some suggestions to check your system and RAM:

1. Please refer to user manual page.25 to clear CMOS to verify:

http://asrock.pc.cdn.bitgravity.com/Manual/AB350%20Pro4.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/AB350%20Pro4.pdf

2. If your memory supports XMP profile, please install one stick memory to post the system into BIOS setup.

Under OC Tweaker tab>DRAM configuration, please load XMP profile and also manually adjust the memory frequency to DDR4-2400.

Save the setting and check if system can boot with 2 x memory occupied.

3. Under BIOS setup, please use Instant Flash to update/downgrade the BIOS to P4.70/P3.40 by turns to verify.

http://www.asrock.com/MB/AMD/AB350%20Pro4/index.asp#BIOS" rel="nofollow - https://www.asrock.com/MB/AMD/AB350%20Pro4/index.asp#BIOS

4. If possible, please install other memory modules to verify if the issue is caused by incompatible DRAM.

Thanks!

All the best,

ASRock TSD