X370 pro gaming, aquantia firmware fail
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9033
Printed Date: 12 Sep 2025 at 4:02am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X370 pro gaming, aquantia firmware fail
Posted By: mschumiv
Subject: X370 pro gaming, aquantia firmware fail
Date Posted: 27 Jun 2018 at 5:06pm
|
" rel="nofollow - Hello. A few minutes ago tried to update the aquantia lan adapter firmware no my x370 pro gaming but it FAILED and the adapter isn't detected anymore. Suggestions?
|
Replies:
Posted By: sdtyler78
Date Posted: 28 Jun 2018 at 8:16am
| look in device manager and see if there is a new entry , can't remember what its called ...mite be called sample i had this happen to me not to long ago . ofcourse uninstall and then right click and scan |
Posted By: mschumiv
Date Posted: 28 Jun 2018 at 2:13pm
|
I found what you said. Did what you you suggested, let's say it works like before which is not so good. I tried a firmware update, maybe it would fix something. I'm using the latest drivers from the aquantia website. I heard a firmware update would improve functionality but it fails like halfway trough. Thanks! |
Posted By: gizmic
Date Posted: 28 Jun 2018 at 3:20pm
|
didnt know you could upgrade the firmware of a lan adapter and in general if a firmware upgrade fails its usually bricked. as for the drivers i can only say make sure its AQC108 for your board if the device is not listed in your "device manager" or some device has an X or Exclamation mark i'm sure that lan adapter is a goner ------------- 
|
Posted By: stupidityleak
Date Posted: 03 Aug 2018 at 4:03am
|
Just in case anyone is having the same problems I was having, I have two identical systems with the ASROCK Fata1ity X370 Professional Gaming AM4 system with the Aquantia 5g NIC built into the board. Both systems have the same issues: Aquantia NIC shows connecting > reset > connecting > reset or Aquantia NIC would just not recognize anything plugged into it at all I tried the beta firmware update listed on the ASROCK website and both the ASROCK issued driver and the Aquantia issued driver. Nothing worked. I finally got in touch with Richard at Aquantia (he said to have anyone else having issues contact them at aqn_support@aquantia.com). Richard sent me a .ZIP file with a firmware update and new drivers. This is what I did: https://drive.google.com/drive/folders/1tW-lvy_XRj9IR5siRuziQWPxUL7vPVJa" rel="nofollow - Updated Files 1. Empty the .ZIP folder into C:\update 2. Open Device Manager and update the Aquantia driver to the ones found in C:\update 3. Open a command prompt as Administrator 4. Browse to the C:\update folder 5. Run AtlFlashUpdate.exe 6. The firmware will update to 1.5.83 7. Once the process is complete, restart your computer 8. Adapter should now work normally. Note: I have two of these systems and these steps fixed the problem on both. When I restarted after the firmware update, both systems hung after Windows shut down and I had to manually reset them but that was the only hangup. I hope this helps. |
Posted By: gizmic
Date Posted: 03 Aug 2018 at 10:41am
|
this happens to me when my system crashes and would require hard power off (not restart/reboot) for it to work again -------------
|
Posted By: stupidityleak
Date Posted: 03 Aug 2018 at 10:43am
" rel="nofollow -
The firmware update happens in literally seconds. Let me know if you try it, I'm interested in knowing if it works for other people or not! |
gizmic wrote:Posted By: mschumiv
Date Posted: 03 Aug 2018 at 1:40pm
|
Thank you man! Will try soon. |
Posted By: gizmic
Date Posted: 03 Aug 2018 at 1:51pm
|
i wont update with that file i have another chip (AQC107) and its not a big problem for me as my system only crashes when i'm in the mood for overclocking trial and errors. -------------
|
Posted By: stupidityleak
Date Posted: 03 Aug 2018 at 1:54pm
I would reach out to the email address I posted, you're likely to get Richard ( I hope!) and maybe they'll have a solution that works for your chip just as well as it did for my particular situation. I just assumed all of us had the X370 Professional Gaming board. If I come across anything else that's helpful, I'll definitely let you know! |
Posted By: lowdog
Date Posted: 03 Aug 2018 at 2:29pm
|
X399 Fatality Pro Gaming has AQC107 as well. ------------- X399 Fat Pro Gaming bios 3.10 - TR4 1900X - 64GB G-SKILL TridentZ F4-3200C14Q-64GTZ @ 3133MHz - Vega 64 AIO with EK block - WC Custom loop - 1500W Silverstone PSU - yay |