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Asrock Z97 Extreme6 and TPM2-S module

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: http://forum.asrock.com/forum_posts.asp?TID=9091
Printed Date: 26 Oct 2021 at 7:46pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Asrock Z97 Extreme6 and TPM2-S module
Posted By: pollanonim
Subject: Asrock Z97 Extreme6 and TPM2-S module
Date Posted: 07 Jul 2018 at 12:37am
Hi!

I apologize for "my" English but I do not speak English and I use Google Translator.

I have Asrock Z97 Extreme6 motherboard and I want to use the TPM function because I need encryption.
I bought the appropriate Asrock TPM2-S module (TPM V2.0). Unfortunately, it does not work. In UEFI, "SUPPORT TURNED OFF" is displayed on the "Advanced \ Trusted Computing" page. Both options are included.

I do not know what to do.

I have not heard anywhere that my motherboard does not work with TPM2-S.
I also do not want to change my motherboard to another one.

I would be very grateful for your help.

Thanks
pollanonim



Replies:
Posted By: gcole81079
Date Posted: 05 Jun 2020 at 12:02am
I have same problem with ASRock Extreme6 MB (running 2.80 BIOS) and TPM2-S module. After installation, Win 10 (64 bit) says "Compatible TPM cannot be found on this computer. Verify that this computer has a 1.2 TPM or later and it is turned on in the BIOS."   I have reinstalled the TPM several times and no iteration of BIOS setting in the Advanced\Trusting Computing screen seems to work. I have removed the TPM and set the Auto Detect Security Device to "Disabled", rebooted, then shutdown the PC. I then installed the TPM, rebooted, and the Advanced\Trusting Computing screen now shows the Auto Detect Security Device has been "Enabled" but the message below Current Status Information says "SUPPORT TURNED OFF". And Win 10 still says TPM not found. No matter what BIOS sequence I use to boot up, I cannot get the system to recognize the TPM. The 2.80 BIOS is the latest version offered by ASRock and does not fix the problem.    

I have emailed ASRock Technical Support on 3 separate occasions regarding the issue and still do not have a reply...frustrating.

I have seen similar TPM issues with other ASRock MB's where ASRock support sent them a BIOS fix. I would like to know if I have the wrong type of TPM or if I need a BIOS fix.

Thanks

-------------
gcole


Posted By: paolo.crippa.87
Date Posted: 15 Sep 2021 at 7:07pm
Dear pollanonim and gcole,

I had the exact same problem with TPM 2.0 and bios 2.80 with my Z97 extreme6 (the module was physically installed on the mobo, but the bios stated "SUPPORT TURNED OFF").

Fortunately, I emailed ASRock Technical Support and I was just sent a beta bios to try out (2.80A). For me, it completely solved the problem (i.e. Windows 10/11 fully recognizes the TPM 2.0 support).

Please find it here: https://drive.google.com/file/d/17LkyYA2Ofoca3o6Z4KRe5xUKpziji5qJ/" rel="nofollow - https://drive.google.com/file/d/17LkyYA2Ofoca3o6Z4KRe5xUKpziji5qJ/

Let me know if it solves your problem as well.

Have a nice day.
Paolo



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