AMD Motherboards - Bluetooth device freezing radomly X470

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Bluetooth device freezing radomly X470

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9092
Printed Date: 01 Nov 2025 at 6:11am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Bluetooth device freezing radomly X470

Posted By: Sandbo
Subject: Bluetooth device freezing radomly X470
Date Posted: 07 Jul 2018 at 1:15am

" rel="nofollow - Hi,

I just installed my X470 Fatality Gaming miniITX board with AMD Ryzen 2400G.

So far everything is great, except that then I found the mouse to freeze over time.

I have installed the latest WiFi and bluetooth driver from Intel as of 2018-07-05. The bluetooth mouse and keyboard will randomly freeze as I use the computer (browsing web etc).

To solve it, I either reboot, or if I unplug some USB devices, (web cam/drive), the bluetooth devices may go back online. This is kind of random.

Appreciated if you can provide any input.

OS: Windows 10 1803 with all updates installed as of 20180705.

PS: I think it's a bug on the hardware/software. The freeze can only be unlocked by plugging/unplugging something in and out of the so called mouse port. This will 100% solve it. I think there was a bug.

Could you report it?