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ASRock Thunderbolt issue

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9145
Printed Date: 13 May 2025 at 11:59am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: ASRock Thunderbolt issue
Posted By: floridianfisher
Subject: ASRock Thunderbolt issue
Date Posted: 15 Jul 2018 at 11:52am







Replies:
Posted By: badbri
Date Posted: 15 Jul 2018 at 12:58pm
" rel="nofollow - Did you connect the Thunderbolt cable to the AIC connector as listed on page 24 of the manual ?
When you boot into BIOS do you see an Asrock logo or an IbuyPower logo ? If you see IbuyPower then the motherboard is OEM and you have to get tech support through them, if you see Asrock logo then you came to the right place and we will try to help you. Note: Asrock OEM boards are only supported by the OEM company.


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https://www.passmark.com/baselines/V9/display.php?id=99573335296

Posted By: floridianfisher
Date Posted: 16 Jul 2018 at 1:46am
Yes, I did connect the AIC connector

I get the iBuyPower logo on boot. Unfortunately they don't seem to have a technical forum. But their support page claims "award winning support".  https://www.ibuypower.com/Support" rel="nofollow - https://www.ibuypower.com/Support

Posted By: ASRock_TSD
Date Posted: 17 Jul 2018 at 11:36am
" rel="nofollow -

Dear Floridianfisher,

 

Please make sure to connect the Thunderbolt 3 AIC at second PCIe x16 slot (PCIE4).

Could you provide the screenshot for us to clarify?

And what kind of thunderbolt device are you using?

 

Thank you!

Yours truly,

ASRock TSD

Posted By: alkiv
Date Posted: 19 Jul 2018 at 4:43pm
I have exactly same problem with Z370, Gaming K6. After I have purchased asrock thunderbolt 3 card, everything worked ok with bios 1.6.
But after 1.8 bios update, and at the current time (version 3) - my external e-gpu not working anymore.
Nothing in hardware configuration was changed, thunderbolt 3 activated in bios - but it - still NOT WORK.

Posted By: ASRock_TSD
Date Posted: 20 Jul 2018 at 2:02pm

Dear Alkiv,

 

Thank you for choosing ASRock.

 

Regarding your case, we have tested at our lab, with the latest BIOS 3.10.

Thunderbolt 3 EGPU can work properly.

This is our system configuration:

CPU: i7-8700

PCIE: ASRock Thunderbolt 3 AIC (at PCIE6 slot)

BIOS: P3.10

Thunderbolt 3 Device: AKiTiO Node External GPU with GTX 1060

 

Please try to disable the Thunderbolt at BIOS and enable it again.

 

Thank you!

Yours truly,

ASRock TSD

Posted By: choyci
Date Posted: 05 Apr 2019 at 7:11am
I have the same problem on my Z370 Extreme4 using a Gigabyte Titan Ridge.

im frustrated ive tried everything.

Posted By: Bluebeat7
Date Posted: 11 May 2020 at 2:06pm
Did you ever get this to work?

Posted By: Technofeeliak
Date Posted: 05 Jul 2021 at 9:28pm
So I bought the AsRock Thunderbolt 3 AIC R2.0 card adaptor.
I connected to my AsRock X570 Taichi motherboard in a pci slot as well as the AIC port, and the display port on the graphics card.
I've updated the BIOS.
I've downloaded and installed the latest drivers from AsRock's website.
Updated Windows 10.
Changed the settings in the BIOS to:
Thunderbolt Support = Enabled
Security Level = No Security
and still nothing.

Please help. :)

Posted By: vmckay
Date Posted: 25 Nov 2022 at 9:48am
I have an ASRockZ390 Phantom Gaming 9 motherboard to which I've had an ASRock Thunderbolt 3 AIC R2.0 installed so that I can use a LaCie 6big Thunderbolt 3 drive with my PC. The PC will recognize the LaCie drive using a USB3 connection, but not using Thunderbolt. The Device Manager doesn't show the Thunderbolt card at all. I have updated Windows 10, the BIOS and the Thunderbolt driver from this site https://www.intel.com/content/www/us/en/download/736380/intel-thunderbolt-3-and-4-dch-driver-for-windows-10-and-window-11-for-intel-nuc-12-compute-element-elm12hb-x.html" rel="nofollow - https://www.intel.com/content/www/us/en/download/736380/intel-thunderbolt-3-and-4-dch-driver-for-windows-10-and-window-11-for-intel-nuc-12-compute-element-elm12hb-x.html . The TB-TB, DP-DP and external miniDP-DP cables are all connected, one to the motherboard and one to the graphics card (EVGA GeForce RTX 2070 SUPER Black Gaming). The Thunderbolt is turned on in the BIOS and I have attempted to approve the device in the Thunderbolt Control Centre. However, no device appears in order for me to approve its use.
If I understand the ASRock website correctly, the internal miniDP-DP cable is optional for cable management. Is this right or is it required?
Is the ASRock Thunderbolt card compatible with non-ASRock graphics cards?
Can anyone help me figure out why the Thunderbolt card isn't being recognized as a device on the computer and get this up and running? I've one computer builder and one IT specialist take a look at this and they haven't been able to get it up and running. Thanks so much.

Posted By: vmckay
Date Posted: 28 Nov 2022 at 5:49am
To all those that review this post, make sure your Thunderbolt 3 AIS R2.0 card is plugged into the recommended PCIe slot on your motherboard (see page 3 of the manual: https://download.asrock.com/Manual/Thunderbolt%203%20AIC%20R2.0.pdf" rel="nofollow - https://download.asrock.com/Manual/Thunderbolt%203%20AIC%20R2.0.pdf ). Unfortunately, page 3 doesn't come as part of the user manual with the thunderbolt card. One computer builder and one IT specialist couldn't figure this out. How frustrating and costly!


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