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AB350M Pro 4 PC constantly freezing

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9165
Printed Date: 20 Apr 2024 at 9:41am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: AB350M Pro 4 PC constantly freezing
Posted By: kvaism
Subject: AB350M Pro 4 PC constantly freezing
Date Posted: 17 Jul 2018 at 6:36pm
Hello, I have a Ryzen 1500X and AB350M Pro 4 PC. I bought the PC on February 2018. Later on March I bought a nVIDIA GTX 1050ti. Since then the PC freezes almost every day. I took it back to the seller he said they checked it and no freezing occured while it was there. I changed my SSD(the only thing it was not bought with the rest),did a clean install of Windows 10 and the problem is still here. I have stressed CPU,memory with prime95,realbench and windows memory check app. My problem is that the freezing occures random and I can't find a way to replicate it so the seller can see it. Does anyone have a solution?

System Specs:
CPU: AMD Ryzen 5 1500X CPU (Stock Cooler)
RAM:  Corsair Value Select 1x8GB DDR4-2133MHz (CMV8GX4M1A2133C15)  running on A1
PSU: Corsair VS550  PSU
GPU:  Palit GeForce GTX1050 Ti 4GB Dual OC (NE5105TS18G1D)
MOBO: Asrock AB350M http://" rel="nofollow - Pro 4
SSD:  Samsung 850 250GB http://i.viglink.com/%3ckey=d7d7aa5ced1ebc0821effbccab897fa0&insertId=89ea3f44761015e9&type=H&exp=60%3ACI1C55A%3A20&libId=jjpjovvk010009ks000DLcajfwho9&loc=http%3A%2F%2Fforum.asrock.com%2Fforum_posts.asp%3FTID%3D5555%26title%3Dsolved-ab350m-pro-4-uefi-settings-black-screen&v=1&iid=89ea3f44761015e9&out=https%3A%2F%2Fwww.amazon.com%2Fdp%2FB07CGT94PG&ref=https%3A%2F%2Fwww.google.com%2F&title=**SOLVED**%20AB350M%20Pro%204%20UEFI%20Settings%20Black%20Screen%20-%20ASRock%20Forums%20-%20Page%201&txt=%3Cspan%3ESamsung%20%3C%2Fspan%3E%3Cspan%3E960%20%3C%2Fspan%3E%3Cspan%3EEvo%20%3C%2Fspan%3E%3Cspan%3E250GB%3C%2Fspan%3E" rel="nofollow - SSD (OS Installed on this,Bought yesterday)
HDD: Western Digital 500GB 5400RPM SATA Hard Drive
WIN: Windows 10 Student ver. 1803 w/ latest updates
BIOS: Latest Asrock BIOS ver. 4.70P



Replies:
Posted By: datonyb
Date Posted: 17 Jul 2018 at 7:43pm
" rel="nofollow -
ok a few suggestions
install the chipset drivers from the asrock support page and then install the amd chipset driver from amd support direct over the top e.g. as an addition

swap the ram stick from slot a1 to slot a2
also have you tried reseating the graphics card ?

talking of ram most systems do prefer 2 sticks so the system can use dual channel rather than one stick ,but this shouldnt cause your freezing issue


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: Zwu
Date Posted: 17 Jul 2018 at 10:04pm
check for the so called "segfault bug", i had random system freezes until i checked for this cpu bug and RMAd the Cpu.

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Posted By: miller100
Date Posted: 17 Jul 2018 at 10:16pm
I have the same problem. Seller also said that they checked it and no freezing occured. I'm using 2200G with Integrated Graphics.


Posted By: kvaism
Date Posted: 18 Jul 2018 at 1:37am
Thank you all for your replies. None of these seems to work for me.


Posted By: Kirurgs
Date Posted: 18 Jul 2018 at 5:42am
Try installing beta bios 4.82 or so... Helped for me.

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CPU: Ryzen 5600X
MB: Fatal1ty X370 Gaming K4 (BIOS 7.03)
RAM: CMK16GX4M2B3200C16, works with 3200 by default on 7.03 bios (previously I could not go higher than 2933)


Posted By: _Mael_
Date Posted: 19 Jul 2018 at 1:58am
Agesa 1002a or newer 4.90 fix this issues on apu 2200g & 2400g


Posted By: vladafkv
Date Posted: 19 Jul 2018 at 4:59am
I have the same problem.

Ryzen 5 1600
Ab350m pro4
Corsair vengeance Lpx 1x8gb 2400mhz

After cold boot, it takes about 30min to freeze and then less and less time. After a few freezes it starts restarting.

A lot of people have this exact problem with matx pro4 mb.


Posted By: MPro4-FAULT
Date Posted: 19 Jul 2018 at 6:53am
Originally posted by kvaism kvaism wrote:

Hello, I have a Ryzen 1500X and AB350M Pro 4 PC. I bought the PC on February 2018. Later on March I bought a nVIDIA GTX 1050ti. Since then the PC freezes almost every day. I took it back to the seller he said they checked it and no freezing occured while it was there. I changed my SSD(the only thing it was not bought with the rest),did a clean install of Windows 10 and the problem is still here. I have stressed CPU,memory with prime95,realbench and windows memory check app. My problem is that the freezing occures random and I can't find a way to replicate it so the seller can see it. Does anyone have a solution?

System Specs:
CPU: AMD Ryzen 5 1500X CPU (Stock Cooler)
RAM:  Corsair Value Select 1x8GB DDR4-2133MHz (CMV8GX4M1A2133C15)  running on A1
PSU: Corsair VS550  PSU
GPU:  Palit GeForce GTX1050 Ti 4GB Dual OC (NE5105TS18G1D)
MOBO: Asrock AB350M http://" rel="nofollow - Pro 4
SSD:  Samsung 850 250GB http://i.viglink.com/%3ckey=d7d7aa5ced1ebc0821effbccab897fa0&insertId=89ea3f44761015e9&type=H&exp=60%3ACI1C55A%3A20&libId=jjpjovvk010009ks000DLcajfwho9&loc=http%3A%2F%2Fforum.asrock.com%2Fforum_posts.asp%3FTID%3D5555%26title%3Dsolved-ab350m-pro-4-uefi-settings-black-screen&v=1&iid=89ea3f44761015e9&out=https%3A%2F%2Fwww.amazon.com%2Fdp%2FB07CGT94PG&ref=https%3A%2F%2Fwww.google.com%2F&title=**SOLVED**%20AB350M%20Pro%204%20UEFI%20Settings%20Black%20Screen%20-%20ASRock%20Forums%20-%20Page%201&txt=%3Cspan%3ESamsung%20%3C%2Fspan%3E%3Cspan%3E960%20%3C%2Fspan%3E%3Cspan%3EEvo%20%3C%2Fspan%3E%3Cspan%3E250GB%3C%2Fspan%3E" rel="nofollow - SSD (OS Installed on this,Bought yesterday)
HDD: Western Digital 500GB 5400RPM SATA Hard Drive
WIN: Windows 10 Student ver. 1803 w/ latest updates
BIOS: Latest Asrock BIOS ver. 4.70P


The BIOS you are running is not proper for your 1st gen CPU. Try flashing back to 3.30 to the voltages keep calm down. Good luck.


Posted By: vladafkv
Date Posted: 19 Jul 2018 at 7:32am
" rel="nofollow - Can this actually solve the issue? I will downgrade mine tomorrow from beta 4.82 to 3.30 :)


Posted By: avinicius
Date Posted: 19 Jul 2018 at 9:07am
" rel="nofollow - What PCB revision is your board? Mine is 1.01 and had no problems yet.

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AMD Ryzen 5 2400G | ASRock AB350M Pro4 | G.SKILL Ripjaws V @ 3000 MT/s 16-16-16-35 (2x8 GiB) | Seasonic S12II-430


Posted By: kvaism
Date Posted: 19 Jul 2018 at 6:16pm
Seller finally agreed to replaced it,board was faulty. I got a brand new ASUS B350 Plus. Don't waste your time like i did with bios most of these boards are faulty as everyone online says.


Posted By: vladafkv
Date Posted: 19 Jul 2018 at 8:11pm
1.01


Posted By: MPro4-FAULT
Date Posted: 19 Jul 2018 at 10:45pm
Originally posted by vladafkv vladafkv wrote:

" rel="nofollow - Can this actually solve the issue? I will downgrade mine tomorrow from beta 4.82 to 3.30 :)

The MoBo was not having massive issues before the release of Raven or Pinnacle and the BIOS upgrade needed to use them.

the 4.X Bios came to get the mb.  be compatible with APUs and 2nd gen Ryzen CPU.

Using the mature and stable Ryzen 1st gen CPU (not APU support) BIOS with Agesa 1.0.0.6 is the better way to check if the mobo is faulty or is ok, but the new bios behaviour are not well supported.

It's possible that the mobo can handle the voltages regarding Ryzen 1st, with no XFR2 and no Vega Cores peaking the same VRM, but can not do properly after flashing the Raven / Pinnacle BIOS due the improvements over Performacen Boost (and Vdroop) and / or the iGPU.

Keep in mind that the default voltage of the APU (stock) is 1.40V, peaking 1.55 easily at every moment on load. I think this is much more than the board design was in mind more than a year ago. 

But you may be configure your 1st gen Ryzen above 1.2V vcore and use the GPU normally, not like the APU does. So this may mean that the weak board may be stable with 1st gen chip because the voltage needings are lower than apus or 2nd gen ryzen.

If you still having freezes in this case (1st gen 1.2 + GPU): don't waste more time with wour system configuration, parts, drivers, etc and go for other mobo.


Posted By: vladafkv
Date Posted: 25 Jul 2018 at 6:55am
BIOS 4.90 got released today but instead of updating to 4.90 i dowmgraded to 3.30 and my system was stable for full hour. Ryzen 5 1600 btw.

I will test tomorrow when i wake up whole day. :)


Posted By: vladafkv
Date Posted: 25 Jul 2018 at 11:47pm
3.30 bios

It works fine for 1h 30min after cold boot and then starts restarting. I will downgrade to 3.1 and try it out and then try out 4.90.


Posted By: vladafkv
Date Posted: 26 Jul 2018 at 8:29am
Restarting on EVERY version of bios.


Posted By: konyzulphurea
Date Posted: 28 Jul 2018 at 11:33am
Yes. That's the problem. Before I finally Get a new mobo, I try re-placing CPU, Filling with new thermal Grease (Such as MasterGel nano, or 10W/mK thing), Re-connecting things as Memory, Storage device is no wrong.



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