A320Mpro4 reboot not working after upgrading CPU
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9169
Printed Date: 18 May 2024 at 12:50pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: A320Mpro4 reboot not working after upgrading CPU
Posted By: darkgo
Subject: A320Mpro4 reboot not working after upgrading CPU
Date Posted: 18 Jul 2018 at 5:19am
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I upgraded from ryzen 1500x to 2700 everything was working fine expect reboot, when I reboot the computer from windows or bios it does not completely shut down, I need to manually turn off the computer and wait for few seconds before restarting. I had once a similar problem (looked identical) after updating bios but it was quickly solved by turning off PSU and holding star button for at least 10 seconds. Now that doesn't work I tried many other things including cleaning CMOS. I suspect it must be something with bios because reboot also doesn't work from bios unless I am in for a very short time.
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Replies:
Posted By: darkgo
Date Posted: 18 Jul 2018 at 8:47pm
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" rel="nofollow - Today when I did fresh start I manage to a restart computer from windows but at second try reboot again stopped working, I am now suspecting that PC must be thinking that temperature are too high and then it doesn't initiate the reboot. But the temp are fine unless it wants CPU to be around 40 C, normally is with the light work 45c and 42c at idle, those temps should be fine? Is perhaps bios fault? My motherboard still has only first bios for ryzen 2xxx available, I know there is beta but unless I knew it would fix this problem I wouldn`t take a risk with a beta.
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Posted By: tch23987
Date Posted: 19 Jul 2018 at 6:20pm
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" rel="nofollow - Did you update Bios? You will need BIOS ver 4.70 to use ryzen 2700 https://www.asrock.com/mb/AMD/A320M%20Pro4/index.asp#CPU |
Posted By: darkgo
Date Posted: 19 Jul 2018 at 7:33pm
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I did, first bios for 2xxx (not APU) is 4.7 and I already said that is working fine expect reboot from booth windows and bios, Also now I am in contact with ASRock tech support, who also give me few things to check, Now I have to reinstall all AMD chipset although I don't have much hope for this because issue also happens when I am exiting a bios, I will try in an hour or two.
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Posted By: tch23987
Date Posted: 20 Jul 2018 at 12:09pm
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Sorry I did not read detail, I just try to reboot my PC and have same issue as yours with Bios 4.70. I'm now trying to investigate this issue. About Bios, we may need to wait for 4.9 release. I see other Asrock main boards has had Bios 4.9 recently. Ex: AB350 pro4 https://www.asrock.com/mb/AMD/AB350%20Pro4/index.asp#BIOS" rel="nofollow - https://www.asrock.com/mb/AMD/AB350%20Pro4/index.asp#BIOS |
Posted By: darkgo
Date Posted: 20 Jul 2018 at 5:56pm
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" rel="nofollow - That is weird, tech support said to me they tried to recreate the problem, and they didn't get that problem. Another weird thing happened today, when I startup computer one of the windows boot maneger disappeared, lucky I had two on that drive so it was a quick fix, but still, it worriesme. Also, did you send the report about the issue to tech support? If I understood them right they didn`t hear of that problem before. |
Posted By: darkgo
Date Posted: 22 Jul 2018 at 9:42pm
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Today I was forced to instal the previous CPU, I don`t know what happen but yesterday computer was freezing very often and sometimes even crashing and in the morning was not better, so I replaced CPU and for now ( 1 hour) is okay.
If in the whole day I don't get any problem I will return CPU and if the store said that CPU was okay I will probably try to use the warranty for the motherboard to replace with a better motherboard, if not possible I will replace CPU with 2600x and take a different motherboard. Also, I don't have any issue with rebooting now
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Posted By: darkgo
Date Posted: 24 Jul 2018 at 10:49pm
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I changed my plan and will keep CPU, I plan to wait for one week to see if future bios will fix the issue, if not I will by the new motherboard or perhaps even take even whole pc to service and try to use the warranty for the motherboard (although very unlikely).
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Posted By: tch23987
Date Posted: 25 Jul 2018 at 6:07pm
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Actually I used motherboard AB350M Pro4, not A320M, but I got similar issue. I see that Bios 4.9 for AB350M Pro4 was released yesterday. https://www.asrock.com/mb/AMD/AB350M%20Pro4/index.asp#BIOS" rel="nofollow - https://www.asrock.com/mb/AMD/AB350M%20Pro4/index.asp#BIOS I will try updating the Bios, hope it can fix this issue. |
Posted By: darkgo
Date Posted: 25 Jul 2018 at 6:35pm
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I want to ask if you tried soliton I written in my first post, that solution worked for me when I had this issue last year,. Is just to check if is not something simple, am also curious which CPU you have, although I a guessing 2xxx series since you have that issue, but since you didn't say I can't be sure. |
Posted By: tch23987
Date Posted: 30 Jul 2018 at 1:19pm
I tried your solution but it did not work. I used CPU 2400G. Now I update bios to 4.9. But this issue still remain :( I heard people said that Asrock board is not good, I may replace using other board, Ex: MSI or ASUS |
darkgo wrote: