AMD Motherboards - Asrock AB350M Pro4 latest bios not detecting HDD

Print Page | Close Window

Asrock AB350M Pro4 latest bios not detecting HDD

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9261
Printed Date: 05 Jul 2025 at 1:26pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Asrock AB350M Pro4 latest bios not detecting HDD

Posted By: Drizzt
Subject: Asrock AB350M Pro4 latest bios not detecting HDD
Date Posted: 28 Jul 2018 at 5:09pm

" rel="nofollow -

Hello

My new build contains an Asrock AB350M Pro4 motherboard with Crucial MX500 m.2 SSD and WD Blue 1 TB HDD. The bios and OS (windows 10) cannot find the HDD. Here is some more information:

All components, except for the GPU, in this computer are new from the store
Both power cable and SATA cable are connected
I can hear the HDD spinning, so it should work
SATA interface is enabled in BIOS
The m.2 SSD is in the m2_2 slot, meaning that SATA3_3 should not be used. This is the case.
I tried with different SATA cables, on all SATA ports on the motherboard (except for the SATA3_3 for the reason mentioned above)
The BIOS is the latest version (although it mentions 4.7 in UEFI, the website states that latest version should be 4.6)

Any thoughts or ideas I can try? I'm planning to try using this HDD in another PC and try other HDD on this motherboard.

Complete build list:

Asrock AB350M pro4
Ryzen 5 2600x
Crucial MX500 m.2 SSD
WD Blue WD10EZEX, 1TB
Corsair CX550M
Gigabyte GTX 680
Sharkoon VS4-V
G.Skill DDR4 Aegis 2x8GB 3000Mhz

Thanks

Replies:

Posted By: bombidoms27
Date Posted: 21 Sep 2018 at 10:02pm

" rel="nofollow - Hi Mate,

Just wondering if you manage to solve this issue?

Iam currently having same issue and i am struggling to maoe it work. I' e done the same thing however cant seem to make it work.

Any inputs would be appreciated. Cheers

Posted By: Drizzt
Date Posted: 25 Sep 2018 at 4:27pm

Hello

This issue was a brain fart on my side: I downloaded the latest drivers of the AB350 pro4 instead of the AB350M pro4. After installing the correct drivers, i.e. the drivers for the AB350M, the HDD was recognized.

Good luck.

Posted By: liftman
Date Posted: 02 Jun 2020 at 2:08am

Hi!

Having the same issue with B450M-HDV R4.0 and a WD 1TB drive.
All parts brand new, (Ryzen 5 1600), Kingston 8 GB RAM, Kingston 120 GB SSD)
WD 1 TB was first seen by the board, then formatted, in Windows 10 install.
Then it lost the drive, then only BIOS saw it, then no trace of it. Checked with multiple new cables, all ports, with or without any other devices connected. Checked in other PC: detected and formatted at once, tested, all working.
Could this be the same case? What should be done?
Thanks!