Z370 Extreme 4 sound problems after driver update
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9344
Printed Date: 05 Aug 2025 at 10:47pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z370 Extreme 4 sound problems after driver update
Posted By: razvan974
Subject: Z370 Extreme 4 sound problems after driver update
Date Posted: 04 Aug 2018 at 6:30pm
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" rel="nofollow - Hello I want if it possible the older Realtek driver from february 2018 ( Z370Extreme 4). From where i can download it? They test the driver before put an update? Because with updated driver ( from Asrock Z370 Extreme 4 support download) i can tell yolu that the sound it is some sort of crappy distorted sound on all apps, and audio enhacements dissapeared ( including equalizer). Thanks in advance
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Replies:
Posted By: ASRock_TSD
Date Posted: 07 Aug 2018 at 11:39am
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Dear Razvan974,
Thank you for choosing ASRock.
About the new Realtek audio driver, you can control by Realtek Audio console app. After audio driver installed, the Realtek Audio console will be installed automatically.
Thank you! Yours truly, ASRock TSD |
Posted By: razvan974
Date Posted: 11 Aug 2018 at 10:24pm
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Almost the same problem. Driver are crap regarding audio quality. Every sound played with every audio player or ingame sound has a lower sound initiallly and after 1 seccond gain rapidly a high volume with higher sound noise. Even when you click on the main sound volume cursor you can hear the difference... I cannot find anywhere a setting regardin this high variation in volume and noise... And even when you move the main volume cursor from windows mixer it sound like a bad- defective potentiometer ( old resistor potetiometer that cracks when you try to adjust volume). UPDATE This is happened only with headphones exit... |
Posted By: beo21
Date Posted: 12 Aug 2018 at 9:33pm
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hi, same problem here, latest bios with i7 professional - and only headphones. cannot use them, at POST Scriptum Game my ears are exploding. useing also latest realtek driver 8454 please help, with prio bios no problem. sound istn consumbale anymore BR
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Posted By: Luppie
Date Posted: 13 Aug 2018 at 4:35pm
| " rel="nofollow - Im not getting DTS interactive surround sound over SPDIF, i see now under speakers DTS but i dont use speaker output. Do i need go back to older drivers for SPDIF surround sound? |
Posted By: razvan974
Date Posted: 14 Aug 2018 at 1:05am
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Probably driver itself has some problem with impedance detection for headphones, or is not the right driver for our sound cipset. If i use line exit to an external amplifier, there is no problem with volume. I reccomend revert to previous version of drivers. Works without problems. And Asrock - better take out this version from download page...
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Posted By: beo21
Date Posted: 16 Aug 2018 at 8:51pm
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I took the newer driver version. Directly from realtek and no probs. But the realtek audio software isnt installed ... At least no cracks and headache Waiting for official new drivers |
Posted By: dacken
Date Posted: 18 Aug 2018 at 3:28pm
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" rel="nofollow - I have the same issues when using the front audio connector. I only use that one, and have no speaker system because I always use a headset. I will download the official realtek ones untill a new ASRock comes out.
Download R2.82 from the official realtek site. http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
Realtek Audio Console app does not work, unfortunately. :( |
Posted By: Artimid
Date Posted: 01 Sep 2018 at 11:29pm
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I'll try those drivers again from Realtek (their download is soooo slow.. like 7 hours to download them, slow), but my mic also can't be heard now unless at 100 with full boost. I am plugged into the back for the mic, but front or back has this. It is quite horrible.
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Posted By: razvan974
Date Posted: 02 Sep 2018 at 3:37am
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" rel="nofollow - How it is possible to take out from download page good audio drivers and put in place a damaged ones and pretend that nothing happened? The situation now look like this... And i think that after you put damaged drivers on download page, in 24 hour you must resolve the situation in a way or another - take out and put back the older drivers, or repair the bug with the new one. Asrock what's the problem? A similar situation - unresolved situation is with memory compatibility too. You have on forums hundreds of ppl with problem but you do nothing in order to resolve problems. 3 new UEFI version and the problem with higher Vccio voltage ( for some ppl) is still unresolved( in over than six months). Next time when i want to buy somethink from you i will think twice and probably i will go with other brand. I am shure i will not be alone with this decision...
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Posted By: Artimid
Date Posted: 10 Sep 2018 at 5:05am
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My Taichi (same sound) has the exact same problem still. It's horrible. I've essentially lost the ability to play decent sound on my computer from a driver update. Seriously ASRock, get us some news or updates!
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Posted By: 420Coupe
Date Posted: 13 Sep 2018 at 11:48pm
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Registered just to post about this. I am experiencing the same issue. Out of the box with whatever driver version it had was working perfectly. Then after windows activation, that it downloaded latest drivers automatically, i cannot get the front headphone jack. It doesn't even detect a connection. However it does with any of the rear connections and i was able to get sound out of the rear front speaker input (green). I am currently downloaded latest drivers directly from Realtek; however as mentioned by other member it is downloaded at 5-8 KH/s for a 252 MB file (~7-10 hours). I'll post back to see if this resolves the issue. Would like some feedback from an Asrock Admin or staff and support for this issue as apparently it's occurring to anyone that updated drivers. |
Posted By: Niemiec
Date Posted: 14 Sep 2018 at 8:37pm
" rel="nofollow -
Don't waste time on download. Have a read on my problem. http://forum.asrock.com/forum_posts.asp?TID=9685&title=z370-extreme4-audio-issue
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420Coupe wrote:Posted By: 420Coupe
Date Posted: 14 Sep 2018 at 11:03pm
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Is it possible this is a conflict between Nvidia Sound drivers and Realtek as i just realized both are installed. Want to know if everyone else also has Nvidia sound drivers also installed that are experiencing this issue. edit: also wanted to add i tested the lasted Drivers from Realtek after a 10+ hour download; and this did not solve any issue. Still no working connection from the front headphone jack, the computer doesn't even recognize anything is connected. I double checked the HDAUDIO was plugged in correctly and it is.
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Posted By: razvan974
Date Posted: 14 Sep 2018 at 11:24pm
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For you it seems to be another problem. For us there is a problem only with volume control for headphones exit ( front panel). The volume is broken like a classic potentiometer ( with resistor) and any variation in volume from apps like games or mediaplayers add a big noise and uncontrolled volume variations. This was resolved by not using new drivers from Asrock download... |
Posted By: 420Coupe
Date Posted: 14 Sep 2018 at 11:41pm
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" rel="nofollow - Hmm so i'm kind of stuck on what maybe causing this issue. I've tried everything with only being able to get sound to play from the rear outputs. Is it possible the HDAUDIO maybe defective on my MB and burned out? I mean i highly doubt it but I'm out of ideas thinking it's software to hardware conflict. |
Posted By: Niemiec
Date Posted: 14 Sep 2018 at 11:53pm
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" rel="nofollow - It's a software conflict. Without the driver everything works (base W10 driver) but in my case I get audio crash BSOD without Realtek drivers installed.
With Realtek driver there is no BSDO audio crash but I have the same issue as people describe. Also manual says: To enable Multi-Streaming, you need to connect a front panel audio cable to the front panel audio header. After restarting your computer, you will find the ?�Mixer??tool on your system. Please select ?�Mixer ToolBox??, click ?�Enable playback multi-streaming?? and click ?�ok?? Choose ??CH?? ??CH?? ??CH?? or ??CH??and then you are allowed to select ?�Realtek HDA Primary output??to use the Rear Speaker, Central/Bass, and Front Speaker, or select ?�Realtek HDA Audio 2nd output??to use the front panel audio. However nothing like that happens or exists in my case. |
Posted By: 420Coupe
Date Posted: 15 Sep 2018 at 2:13am
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" rel="nofollow - I?™ve tried uninstalling Realtek drivers to leave windows drivers and still nothing out of the connection in the front. Still doesn?™t even recognize there?™s anything plugged in. I just can?™t wrap my head around how it doesn?™t work. There was no short and the probability of it being the cable going out is so low. But I guess I?™ll be asking Corsair to send another front panel unit and cable to rule out that possibility |
Posted By: smith987
Date Posted: 15 Sep 2018 at 8:01am
| I have also faced this same issue then, I contacted http://https://hpsupports.co/hp-support-canada/" rel="nofollow - hp support canada and get to know that this is actually not the big the issue, after the update, the driver the configuration settings also change which you have to do manually after the driver update |
Posted By: razvan974
Date Posted: 15 Sep 2018 at 3:54pm
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The reality is that Realtek put broken driver on download page. There is nothing to comment aditionally... |
Posted By: Globespy
Date Posted: 29 Sep 2018 at 1:13am
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" rel="nofollow - The reality is that it's still broken since this thread first reported on August 4th, and it's interesting to see that AsRock have gone silent. Not a word. No Fixes, nothing. At least provide the old driver that worked? But no... I wonder if any of this has to do with all the Windows updates, no doubt related to Spectre/Meltdown patching that they are furiously trying to play down as nothing that major when it's a much bigger issue than most would want to believe. I just got this new board (z370 extreme 4) and it's been nothing but problem after problem. Can't use the realtek HD sound, especially using front panel headphones - no this is not your motherboard or something else that's 'broken'. Why? Uninstall the realtek drivers and software and let windows install it's own HD drivers and everything magically works again. Same with SATA3 drivers from AsRock - total cluster. Internal HD and SSD's showing as 'removable devices' (yes I have looked at all the troubleshooting steps for this issue, but this is a driver issue. The solution? You guess it, just uninstall and use Win 10 generic, and once again the issue magically disappears! Noticing a trend here? Maybe flashing back to BIOS 1.80 might help? Doubt it as all the software side microcode patches are in Windows.
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Posted By: Niemiec
Date Posted: 02 Oct 2018 at 8:27pm
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" rel="nofollow - So still no word from AsRock? The only solution for me is to use standrd W10 audio driver. Everything works perfectly, PC didn't freeze ever since, no audio problems. I'll leave the crash report here, maybe it helps. So still no word from AsRock? The only solution for me is to use standrd W10 audio driver. Everything works perfectly, PC didn't freeze ever since, no audio problems. I'll leave the crash report here, maybe it helps. ?cieżka do aplikacji powoduj?cej b??d: C:\Windows\System32\audiodg.exe Sygnatura problemu Nazwa zdarzenia problemu: BEX64 Nazwa aplikacji: AUDIODG.EXE Wersja aplikacji: 10.0.17134.137 Sygnatura czasowa aplikacji: ecd85e98 Nazwa modu?u z b??dem: StackHash_ef15 Wersja modu?u z b??dem: 0.0.0.0 Sygnatura czasowa modu?u z b??dem: 00000000 Przesuni?cie wyj?tku: PCH_B5_FROM_ntdll+0x000000000009AA44 Kod wyj?tku: c0000005 Dane wyj?tku: 0000000000000008 Wersja systemu operacyjnego: 10.0.17134.2.0.0.256.48 Identyfikator ustawie? regionalnych: 1045 Dodatkowe informacje 1: ef15 Dodatkowe informacje 2: ef152224cfb056c292640ec09ea987fd Dodatkowe informacje 3: 7ce4 Dodatkowe informacje 4: 7ce435c53617217c27f0690ed0b89b1b Dodatkowe informacje o problemie Identyfikator pakietu: b1fd439b8a0e2fa1238544701d57d427 (1406605706942469159) This used to crash my entire PC. Since I removed AsRock audio drivers from their website everything works. AsRock, it's CLEARLY the problem with YOUR stuff. Get it together. It's my first AsRock product and it seems it's going to be the last. |
Posted By: Globespy
Date Posted: 03 Oct 2018 at 12:16am
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" rel="nofollow - I called AsRock a few days back and was told that: "we [AsRock] do not do anything with any of the drivers to be compatible with our products". "if something is wrong then it is because of Realtek/AsMedia etc" This seemed strange to me, I've always thought that there was some level of driver modification by motherboard manufacturers? Otherwise why do the companies who make the hardware on these boards (realtek, AsMedia etc) ALWAYS advise that customers get drivers from their motherboard manufacturer? So, if they are telling the truth then the problems are really NOT with "their stuff". The tech support guy was not very friendly, basically saying that it's likely user error and seemed to ignore the fact there's a lot of people in the forums with this issue by saying "Only people with issues post on forums, but as far as we are concerned this is human errors and not the driver". PS - I did manage to get the Realtek HD to work - it was a bit of a workaround, but the front panel works perfectly with my headphones, and the rear 'lime green' speaker input on the motherboard for desktop speakers also works when used by itself or when headphones are plugged into the front jack. If anyone is interested here's what I had to do: Download latest DDU (display driver uninstaller - current version is 18.0.1 I believe) and extract to a folder on your desktop or wherever you like to store standalone utilities. Open DDU and go into options and check the bottom options that enable "boot to Windows Safe Mode" and one option that blocks Windows from automatically reinstalling generic drivers on startup - this part is important! Next, before you boot to safe mode "highly recommended option", download the attached Realtek drivers (I uploaded to my DropBox): https://www.dropbox.com/s/n1xmo85mak06ri8/Realtek.zip?dl=0 Allow DDU to boot to safe mode where you will be able to select the audio device you wish to fully remove from your system, then follow the easy prompts (recommended options to remove and reboot your PC). When back in Windows install the Realtek driver (from July 2017) I provided - note that in my case for whatever reason the "Realtek HD Audio Manager" wasn't automatically set to launch at system startup, despite the correct Realtek HD audio drivers and manager being installed. I had to locate it in: C:>Program Files>Realtek>Audio>HDA>RAVCpl64.exe and add this exe to my list of programs that startup automatically with Windows. This should give you fully functional Realtek HD Audio.
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Posted By: Globespy
Date Posted: 12 Oct 2018 at 3:10am
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" rel="nofollow - seems Asrock still give no effs on this? I'm bouncing around from different driver from different board manufacturers with the same ALC1220 codecs, but can't quite get it perfect. There's always some occasional crackle or popping sounds. Realtek are impossible to get in touch with (no phone number for tech support) and Asrock don't seem to care.
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Posted By: Argonil
Date Posted: 12 Oct 2018 at 6:38am
| I got the latest z370 Extreme4 sound drivers to work seemingly flawlessly with the new audio control panel released in Microsoft Store, called Realtek Audio Console. Pretty sure the sound quality is better now, but it might just be placebo lol. I also did a clean install of my AMD video drivers to the new 18.10.1 version since Windows kept saying it had to restart to finish installing AMD's "High Definition Audio Bus" even after I restarted. Hope that helps! |
Posted By: aust394
Date Posted: 13 Oct 2018 at 12:08pm
| I was having this same problem and then updated my Windows 10 installation from 1607 to the latest 1809 October update. It installed perfectly fine after updating. Hope this helps! |
Posted By: Globespy
Date Posted: 16 Oct 2018 at 3:29pm
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Thanks but upgrading to Win 10 1809 does not resolve this issue. Realtek acknowledge this also and apparently have a fix coming. Might be a BIOS thing as I have a friend with the same board/CPU and no issues but he is running 1.80. My extreme4 came with 3.10 pre-installed. I might roll back since I am sure 3.10 is robbing me of more CPU performance thanks to Intel's meltdown and spectre microcode patches.
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Posted By: Leomund
Date Posted: 11 Jan 2019 at 2:58am
| It is new 2019 year, still there are no fixes from ASRock. |
Posted By: Globespy
Date Posted: 11 Jan 2019 at 7:00am
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haha! I'm pretty sure they have already moved on from this board. |