Intel Motherboards - Adding 2 more sticks to z270 extreme 4 issue

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Adding 2 more sticks to z270 extreme 4 issue

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9379
Printed Date: 08 Aug 2025 at 12:17pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Adding 2 more sticks to z270 extreme 4 issue

Posted By: Gehlbach
Subject: Adding 2 more sticks to z270 extreme 4 issue
Date Posted: 09 Aug 2018 at 11:01am

" rel="nofollow - I'm adding 2 more 8gb ram sticks of the same brand and everything to my motherboard and I get nothing. My computer starts and the everything lights up besides my K+M. If I remove the sticks, it works fine. If I remove the old sticks and add just the new ones, it works fine. It's clearly the mother board. What do I do? I have a windows 10 pro 64bit and the mother board can handle 32gb of ram. Someone help please. I know if I return them and get a new set it'll probably be the same problem because it's clearly the motherboard thats giving me issues. Thank you.

Replies:

Posted By: RLGL
Date Posted: 10 Aug 2018 at 5:09am

All four sticks must be matched and sold as set. It likely that a different memory chip is used on each pair, resulting in the compatibility issue you are seeing. This can happen to all mfgrs boards. There is nothing wrong with the board.

Posted By: ASRock_TSD
Date Posted: 10 Aug 2018 at 11:01am

Dear Gehlbach,

Thank you for choosing ASRock.

Please install one stick memory at each slot to check all the memory slots work properly.

Because the two different set of the memory module may have the different memory chip, ASRock suggests using the 4 DIMM set at the same time instead of using two of 2 DIMM set.

ASRock also provides the memory support list for customer reference.

http://www.asrock.com/mb/Intel/Z270%20Extreme4/index.asp#Memory" rel="nofollow - http://www.asrock.com/mb/Intel/Z270%20Extreme4/index.asp#Memory

Thank you!

Yours truly,

ASRock TSD