Intel Motherboards - Mouse not working (windows 7)

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Mouse not working (windows 7)

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9404
Printed Date: 08 Aug 2025 at 3:05pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Mouse not working (windows 7)

Posted By: beamp14
Subject: Mouse not working (windows 7)
Date Posted: 12 Aug 2018 at 7:59pm

Hello, I am in the process of finalizing windows 7 but my mobo doesn't recognize my usb mouse/keyboard. It works in the BIOS but not on the windows 7 setting screen.

I've read that I need to enable the PS/2 simulator but there is no option in BIOS.

I have a B360 Pro4 motherboard with the 1151 socket.

Replies:

Posted By: ASRock_TSD
Date Posted: 14 Aug 2018 at 11:41am

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Dear Beamp14,

Thank you for choosing ASRock.

Intel 300 series chipset has removed their support for Enhanced Host Controller Interface; USB may not work at Windows 7.

Due to Intel officially only support Windows 10 64-bit at B360 chipset and only provide the Windows 10-64bit driver, we suggest installing the Windows 10 for better compatibility.

Thank you!

Yours truly,

ASRock TSD