Games freeze, then black screen and Windows reboot
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=95174
Printed Date: 04 Feb 2025 at 11:01am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Games freeze, then black screen and Windows reboot
Posted By: ad86
Subject: Games freeze, then black screen and Windows reboot
Date Posted: 04 Feb 2025 at 6:24am
-----Specs-----
- Mobo: AsRock X670e Steel Legend
- CPU: AMD Ryzen 7 7800 X3D
- GPU: Zotac RTX 4080 Super Trinity Black
- Memory: Corsair DDR5 32GB (16GBx2)
- SSD: Samsung 990 Pro 2TB
- PSU: Corsair RM1000e
-----The Issue-----
So I've been having this issue for the last week. Everything was working fine and at times I can play games for hours without any issues at all. But about 70% of the time, the games freeze about 5-20 minutes in, followed by black screen and an automatic reboot to Windows. I've only tried 2 games so far (Destiny 2 & Marvel Rivals) and both using their own Anti-Cheat software...not sure if that's relevant.
-----What I've tried-----
- Multiple DDU Uninstalls for both NVidia and AMD drivers (in Safe Mode)
- Updated relevant drivers directly from Nvidia and AMD.
- Fresh Reinstall of Windows 10, then upgraded to Windows 11.
- Cleaned my PC of dust and reseated my GPU (first time I did this it worked for hours)
- Checked temperatures using MSI Afterburner and HWMonitor, all temps looks good.
Not sure if this is hardware related or something in BIOS, but would very much appreciate any help. I will say the GPU (Zotac 4080 Super) is an RMA from a couple months ago. Thanks!
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