AMD Motherboards - Reboot issues with AB350M Pro4

Print Page | Close Window

Reboot issues with AB350M Pro4 - driving me crazy

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9527
Printed Date: 24 Jul 2025 at 10:24am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Reboot issues with AB350M Pro4 - driving me crazy

Posted By: dnjc
Subject: Reboot issues with AB350M Pro4 - driving me crazy
Date Posted: 26 Aug 2018 at 8:44pm

I have a AB350M Pro4 and Ryzen 2200G.

I have Crucial 8GB DDR4 2666 ram stick (confirmed compatible)

When the system is running it's perfect. But on reboot it just will not restart.

Fans spin up bu no display or keyboard activity.

The only way to resolve it is to flip ithe power switch and wait a while (like a couple of minutes)

I changed by power supply to test if that was an issue. I also changed memory.

I'm at a loss to know what the issue is.

Dave.

Replies:

Posted By: tch23987
Date Posted: 27 Aug 2018 at 12:35pm

I got not only the same problem, but also system freezing with AB350M Pro4 and Ryzen 2400G
And when system freezing happened, I can't reboot normally. Only way is turn off PSU for 3-5 minutes to make system boot again.

Posted By: itsterencearuta
Date Posted: 27 Aug 2018 at 4:14pm

System Specs:
Ryzen 3 2200G (Stock Cooler @stock settings)

AB350M Pro 4

Team T-Force Delta RGB rated @2666MHz 2x4GB
Seasonic M12II 520W 80+ Bronze
ADATA XPG SX6000 128GB

I've been having this issue as well. I am now on BIOS 4.90 (I was previously @4.70) and settings are all on stock (currently running 2400MHz - BIOS default). It doesn't happen all the time. When I try to restart my system and it gets stuck in a blank screen while fans are still spinning, I'm able to just hold the power button down and power it back on again. But sometimes, I have to remove the power by turning off the PSU and then it'd boot normally. I have no spare PSU so the only test that I was able to do was MemTest86. It had no errors for 6 hours @2666MHz XMP settings and stock voltage (1.20V). Issue persists both on @4.90 and @4.70 BIOS. I tried disabling fast startup while also running on performance mode (Sleep and Hybrid Sleep is turned off), just to make sure if it's a power management issue, but it still happens. I stumbled upon a command line for hibernation in a reddit post somewhere and after setting it to off in Admin-CMD (Open CMD-admin>type powercfg.exe>type /hybernate off) it hasn't happened again for 3 days. Will post an update if ever I encounter the same problem again.

I was also experiencing freezing at stock settings but after clean installing Windows 10 (latest ISO created from Windows Media Creation Tool) with the latest updates, the latest AMD chipset driver with 18.5.1 display driver, freezing hasn't reoccurred yet (about a week from today). But this restart issue still randomly happens.

I've also been having a network adapter (Realtek PCIe Gbe Family Controller) and USB controller (AMD USB 3.1 eXtensible Host Controller - 1.1) issue where both just shuts off so randomly which cause no internet connection and USB front panel ports stop working. Whenever this happens, by checking in the device manager, both are pinged. This doesn't get solved by reinstalling windows and using older drivers, rolling back, updating, even using AB350M's lan driver or the latest available drivers from Realtek. Both gets fixed by just rebooting the system but it still randomly happens.

Funny thing is, all these problems never happened in my first 3 months of use; it was running perfectly. Just to put it out there, I was even able to complete Tomb Raider 2013, A few Arkham Games, Naruto Storm 4, 2 Bioshock Games and a few go on ESports Titles here and there. I'm starting to consider RMA-ing the board because these problems are just too common with this model. If everything persists in a few more weeks, I'd give up troubleshooting. :(

Posted By: shamimurrahman19
Date Posted: 28 Dec 2018 at 4:43am

I have the same problem.
Doesn't boot up from reboot.

Asrock ab350m pro4
Ryzen5 1600 OC 3.6ghz
Geil Evo Spear 2400mhz 4x4 gb ram(xmp profile)
Gtx 1060 6gb OC 2025mhz
Bios 5.10