AMD Motherboards - Fails to shutdown, reboot and boot

Print Page | Close Window

Fails to shutdown, reboot and boot

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9546
Printed Date: 22 Jul 2025 at 12:04am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Fails to shutdown, reboot and boot

Posted By: Fr34ky
Subject: Fails to shutdown, reboot and boot
Date Posted: 28 Aug 2018 at 11:37am

The system AB350M PRO4 fails to restart or shutdown when using the 10 OS commands.

I need to hold the power button to power down the machine.

Bios has been reset to default, no setting changed and it refuses to boot (no POST beeps)

Please tell me why.

Replies:

Posted By: ASRock_TSD
Date Posted: 28 Aug 2018 at 11:50am

Dear Fr34ky,

Greetings, this is ASRock TSD.

According to your question, we provide some suggestions for verifying:

1. Please refer to user manual page.27 to clear CMOS.

http://asrock.pc.cdn.bitgravity.com/Manual/AB350M%20Pro4.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/AB350M%20Pro4.pdf

2. Remove all of the Storage devices (USB, SATA HDD/SSD, M.2 SSD) to check if system can always boot into BIOS smoothly.

3. Only install bare bone devices; CPU, one stick memory and graphics card to check if system can always boot properly. We'd like to isolate the MB hardware to verify.

4. If possible, please clean install a Windows 10 OS to verify.

5. If possible, please install another CPU/memory to verify.

Thanks!

All the best,

ASRock TSD