Intel Motherboards - Ignored by Customer Service

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Ignored by Customer Service

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9554
Printed Date: 08 Aug 2025 at 3:38pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Ignored by Customer Service

Posted By: rexerm
Subject: Ignored by Customer Service
Date Posted: 29 Aug 2018 at 11:07am

" rel="nofollow - Brand new Z370 Extreme4 developed an issue where SATA 3_2 will refuse to detect a drive. Filled out the customer service form on June 15th and received a prompt reply from "Eric". After some troubleshooting, he promised that customer service would contact me with an RMA#

After a month, I had heard nothing. I emailed Eric and he told me to call directly to 909590830 in order to get an RMA #. Spoke with a grumpy woman who curtly took my email address and promised to email me an RMA #.

I heard nothing. I emailed Eric again and heard nothing. This process started more than 2 months ago and I'm being ignored. What's the deal, ASRock?

Replies:

Posted By: margaspeak
Date Posted: 29 Aug 2018 at 12:33pm

It really is hard dealing with CSR as I feel like some are too lazy to attend to the clients concern.