Win 10 Won't restart, shutdown, or sleep
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9633
Printed Date: 22 Jul 2025 at 5:53pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Win 10 Won't restart, shutdown, or sleep
Posted By: jbmerrill
Subject: Win 10 Won't restart, shutdown, or sleep
Date Posted: 07 Sep 2018 at 10:18pm
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" rel="nofollow - Hello, I have been able to do a clean install of Win 10 to the ASRcok Ultra Quad Raid 0 array (4xWDC nvme ssds), but cannot get windows to restart, shutdown, or sleep. I have contacted Microsoft, AMD, and Asrock, and nobody has been able to help with this. I have tried: disabling Windows fast-startup, and disabling hybrid-sleep to no avail (these worked on a standalone nvme SS 960 Pro ssd). I have also tried safe mode and possible other things that I cannot remember at the moment. Asrock tech support said they had successfully done a 2xnvme raid0 on the ultra quad and the power functions worked fine for them. AMD told me that it is probably an Ultra Quad issue, so I am very confused at how to troubleshoot this. I think it has something to do with the AMD nvme raid drivers (sata-nvme raid v. 9.2.0.70). Another factor is the difference between the sata-nvme raid only drivers, versus the sata-raid drivers. I do have three sata raid 0 arrays as well, so this get confusing as to if I should be using a combination of these two drivers. I also know of someone else with the same problem. Does anyone have any ideas on what to try or how to troubleshoot this? If I cannot get this to work, then the Ultra Quad install will be almost useless even though it is the fastest storage to run Windows O.S. on. Thanks for any help. Bryan ------------- X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1 |
Replies:
Posted By: datonyb
Date Posted: 07 Sep 2018 at 11:05pm
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im no expert on this at all but i think wendell at level1 techs has some videos about multi nvme on asrock tr4 you tube > level1 techs he does have a web forum somewhere as well i think , that hes seems active on providing answers hey you might even prompt a new youtube video covering this ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: jbmerrill
Date Posted: 07 Sep 2018 at 11:16pm
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Great! Thanks so much for the advice. I will try having a look at the YouTube videos and get back to you. ------------- X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1 |
Posted By: jbmerrill
Date Posted: 08 Sep 2018 at 1:21am
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" rel="nofollow - I watched a few youtube videos, and none of them touched on the Win10 restart, shutdown, sleep issue that I am having (including Wendell). However, the videos were very informative and interesting, especially the one below that explains optimal configuration of ssds in raid using the Ultra Quad adapter. https://www.youtube.com/watch?v=lzzavO5a4OQ Bryan ------------- X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1 |
Posted By: jbmerrill
Date Posted: 09 Sep 2018 at 2:04pm
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Same problem with Windows 8.1 Pro x64. Posted a message on Wendell's Level 1 Tech forum. Hope to get some help. ------------- X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1 |
Posted By: kerberos_20
Date Posted: 09 Sep 2018 at 4:44pm
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it should be acpi related either bios or windows drivers can affect sleep/power off/reboot can u try to disable fast startup (windows), hybernation ------------- http://valid.x86.fr/diq4l4" rel="nofollow">  http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Posted By: jbmerrill
Date Posted: 10 Sep 2018 at 8:44am
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Hi, Yes, I thought it should be ACPI related, but I have disabled Windows fast-startup and hibernation, including hybrid sleep, and have ensured I have latest AMD chipset and RAID drivers, and updated my UEFI to L3.23B after going back as far as P2.0. I still have this problem though, as does someone else I know of with same motherboard and Ultra Quad. I welcome any advice as this definitely seems to be related to the Ultra Quad RAID array (or AMD RAID drivers). Thanks, Bryan ------------- X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1 |
Posted By: datonyb
Date Posted: 11 Sep 2018 at 2:06am
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hot off the press well its old but ............... has a bit of a guide/walkthrough for ...............tr4 quad bootable raid  it seems theres a shed load of drivers to install in a specific order BEFORE installing windows it might shed some light on your issue ? https://www.youtube.com/watch?v=lzzavO5a4OQ if you can get over linus whiney voice, and watch past the failed attempts with intel based board ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: jbmerrill
Date Posted: 11 Sep 2018 at 2:44am
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Hi, I have watched this video before, and the confusing part is getting the lanes routed to the correct CPU die as I understand it (it needs to be divided between the Ultra Quad and the Motherboard m.2 slots), otherwise, the throughput will not be optimal. Also, I am very familiar with loading the drivers (3-part procedure) and creating a Raid 0 array, but after Windows is installed, the restart, shutdown, and sleep functions do not work. I will continue to research and experiment. Thanks, B. ------------- X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1 |
Posted By: datonyb
Date Posted: 11 Sep 2018 at 4:03am
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ok mate didnt know if it had a missing step ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: jbmerrill
Date Posted: 10 Oct 2018 at 9:34pm
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" rel="nofollow - Hello, It has been awhile, but I am now concentrating on this problem again. AMD wants me to test onboard nvme raid without the Ultra Quad, but this is a problem because my nvme ssds are installed in the Ultra Quad with some thermal adhesive strips sandwiching them in the adapter. I need to purchase a couple of additional nvme ssds to be able to test it according to their wishes. Has anyone installed an O.S. on the Ultra Quad with 4xnvme ssds in raid(0) and successfully been able to restart, shutdown, and/or sleep the O.S.? I would be very grateful for some additional advice. Thanks, B. ------------- X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1 |
Posted By: Squidder
Date Posted: 12 Oct 2018 at 5:02am
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" rel="nofollow - Perhaps these are too obvious, but 2 ideas: 1) Have you verified with "powercfg /a" that hybrid sleep and fast startup are really disabled? When I was troubleshooting a problem I had it turned out that even though both of these options were turned off in windows, when I ran powercfg it still reported them as on. I had to force disable hibernation as well (although it was already off, in my case) in order for hybrid sleep and fast startup to finally be truly disabled. 2) Have you disabled PCIe power management in the advanced power options?
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Posted By: jbmerrill
Date Posted: 12 Oct 2018 at 9:08pm
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" rel="nofollow - Hi, Yes, I did a powercfg /h off, but forgot to do a powercfg /a to verify. I also tried setting pcie promontory and pciex16 to gen2 followed by gen1, and neither of these helped. I did confirm that fast-startup was off, and hybrid sleep was disabled since hibernation was off. I got another reply from AMD stating that I still needed to test nvme raid on motherboard, without the ultra quad, but I don't know how I am going to do this since my nvme drives are sandwiched in the ultra quad with thermal pads. I will have to purchase two new nvme drives to be able to test according to their requirements. I am at work right now, and just lost my remote connection to my computer, so I can't do anything with it until I get home this afternoon. Also, I am thinking of purchasing two WDC black nvme ssds (250gb) to test onboard nvme raid0, and am wondering if it would work to run those in addition to my SS 960 Pro (512gb) as a three drive raid0 array. Would the slight performance differences be a drawback for the 960 pro? Would I be able to use the leftover 250gb on the 960 pro as non-raid? Thanks much for your reply, and I welcome any other suggestions. Bryan ------------- X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1 |
Posted By: jbmerrill
Date Posted: 18 Oct 2018 at 11:04pm
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Hello, I have purchased 3 new m.2 500GB Samsung 970 Evo nvme ssds (many US $) and installed them on my motherboard. I have created new raid0 arrays after initializing the drives. I removed my ASRock Ultra Quad adapter card, and installed Windows 10 public release, first to a 3xnvme raid0 array, then on a 2xnvme raid0 array. Using the latest sata and nvme raid drivers, windows will still not restart, even after the initial copying of files during installation. After creating just a 2xnvme raid0 array, I installed windows to the third, single standalone nvme, and restart etc. worked just fine. I then updated the 3 samaung nvme drivers to the raid driver bottom device (required to be able to see / access the raid0 array). After this, windows would no longer restart, shutdown etc. So, there is definitely something wrong with either the AMD raid drivers (this is what I assume to be the problem), or with the ASRock x399 Professional gaming motherboard. I was able to get the standalone installation to restart, shutdown, sleep, by installing the Samsung driver and updating the correct device to this driver (raid bottom I believe). Any advice or info on this would be appreciated. Thanks, B. ------------- X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1 |