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AB350M Pro4 freeze with no reason

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9661
Printed Date: 22 Jul 2025 at 4:20am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: AB350M Pro4 freeze with no reason
Posted By: Shoushiken
Subject: AB350M Pro4 freeze with no reason
Date Posted: 11 Sep 2018 at 11:49am
The computer work seems normally. 
However, after half hour, system freeze. 
Restart system many time no work.
Here are my system: 2200G CPU, 470 BIOS, win10, 2400 ram
Looking forward to get a solution.




Replies:
Posted By: ASRock_TSD
Date Posted: 11 Sep 2018 at 2:04pm
Dear Shoushiken,

Greetings, this is ASRock TSD.


For this case, we provide following technical suggestions for verifying:

1. Please refer to the user manual to clear CMOS.(Page 9)
http://asrock.pc.cdn.bitgravity.com/Manual/AB350M%20Pro4.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/AB350M%20Pro4.pdf

2. Please download and re-install all Windows 10 drivers from the following link.
http://www.asrock.com/mb/AMD/AB350M%20Pro4/index.asp#Download" rel="nofollow - http://www.asrock.com/mb/AMD/AB350M%20Pro4/index.asp#Download
    (Note: Please remove previous drivers first.)

3. Please only install one stick memory on A1/B1 slot for checking. Also install another memory with the same step.

4. Do not connect unnecessary devices such as USB devices, ODD or discrete VGA, and so on.
    Make sure you could boot into OS with the most simplest configuration, and check if your system would still get freeze
    If not, please install other devices back to the system one by one to check which devices cause the problem.

5. If possible, boot into another HDD with clean OS.


Thanks!

All the best,
ASRock TSD



Posted By: tch23987
Date Posted: 13 Sep 2018 at 10:37am
Hi Shoushiken View Drop Down

About BSOD/ freezing in Window, you could check this thread.
http://forum.asrock.com/forum_posts.asp?TID=7724&title=raven-ridge-2200g-2400g-tips

If it not solve your issue. I think there is hardware problem, you need to RMA the board and get a working one.



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