Intel Motherboards - ASRock Z370M-ITX/ac CPUs Randomly Freezing

ASRock Z370M-ITX/ac CPUs Randomly Freezing

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9784
Printed Date: 06 May 2024 at 1:41am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: ASRock Z370M-ITX/ac CPUs Randomly Freezing

Posted By: kullboys
Subject: ASRock Z370M-ITX/ac CPUs Randomly Freezing
Date Posted: 29 Sep 2018 at 11:35am

Hello everyone

I have just put together a new system with has

ASRock Z370M-ITX/ac CPus

Intel 8th Gen I5 8600k

EVGA 650 GQ 80+ Gold 650W

Corsair Hydro H60

16Gb Corsair Vengeance LPX DDR4 2400MHz

And an Old GPU Since this system will just be used for hosting Online game servers / chat server for me and my friends

The problem I am having is it keeps freezing at random points E.G Bios menu or if i boot into windows and leave it for a bit it freezes. I have searched around the forums and seen people say about disabling XMP or lowering Vccio or Vccsa. but I'm not really sure about how to go about doing this not never really messed with the BIOS setting before

I have tried updating the BIOS to the latest 3.10 but that does not seem to have helped

I have also tried manually setting the DRAM frequency to 2400 and disable MRC Fast boot which I read could help but none of these have helped at all and I still keep getting the freezes.

Thanks http://https://l3t.tugraz.at/index.php/LehrbuchEbner10/user/viewPublicProfile/2517" rel="nofollow - .

Replies:

Posted By: ASRock_TSD
Date Posted: 02 Oct 2018 at 10:49am

Dear Kullboys,

Thank you for choosing ASRock.

Regarding your case, we provide some suggestion to try:

1. Please load BIOS default to check if the system can work properly.

Press Del during POST to get into BIOS, press F9 to load BIOS default, press F10 to save and restart the system.

2. Clear CMOS to load BIOS default.

You can follow the user manual page 21 to clear CMOS.

http://asrock.pc.cdn.bitgravity.com/Manual/Z370M-ITXac.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/Z370M-ITXac.pdf

3. Please reconnect your power supply, and check all power cable is connected properly.

4. Please only install CPU, one stick memory, and system hard disk drive to check if the system can work properly.

5. Please install one stick memory on each memory slot to check.

6. Please change another memory to try step 4.

7. Please reapply your CPU thermal grease, reinstall your CPU and check if your CPU socket pin is fine.

8. Please try to reinstall your operating system to check.

9. If possible, please change another CPU or memory to try.

Thank you!

Yours truly,

ASRock TSD

Posted By: Animalm4st3r
Date Posted: 04 Oct 2018 at 6:57am

Remove your GPU use the Build in GPU and see if that works