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Issue with brand new 7900 XTX

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=98466
Printed Date: 30 Jun 2025 at 1:18pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Issue with brand new 7900 XTX
Posted By: NewGPU7
Subject: Issue with brand new 7900 XTX
Date Posted: 19 Feb 2025 at 3:26am
Hello,

Today I finally managed to purchase my brand new AMD Radeon??RX 7900 XTX Phantom Gaming 24GB OC. I installed the two software that your site provided (ASRock Tweak and ASRRGBLED). I ran ASRock Tweak just fine and set it up to auto launch and minimze on boot.
I then installed Adrenalin drivers and agreed to have the PC restarted.
Upon reboot the following error is displayed:
ASRock Tweak
Access violation at address 004241EC in module "AsrPGT.exe'.
Read of address 000000014.

I've tried reinstalling the software but nothing happened, the error keeps being displayed and ASRock tweak doesn't launch. Meanwhile I launched ASRRGBLED and it told me no ASRock product is detected. What can I do?



Replies:
Posted By: NewGPU7
Date Posted: 22 Feb 2025 at 11:00pm
For anyone in the future having this issue, I think I solved it. Windows by default has the option to auto download drivers when it detects you lack them.
So, turn off that option, then delete your current drivers in Safe Mode with DDU, then install the proper latest driver you've prepared. Should work fine after that. Good luck!


Posted By: Xaltar
Date Posted: 22 Feb 2025 at 11:34pm
Thanks for sharing your solution NewGPU7

I get why Windows defaults to installing drivers automatically but honestly, it
should be a prompt, at the very least with GPUs, they often have issues with
windows default drivers, particularly new GPU models.

DDU is a really useful tool and should be the go to first step for troubleshooting
GPU issues. I say this for anyone searching the forums, the OP clearly already
knows this.

-------------


Posted By: chacha_wowo
Date Posted: 28 Feb 2025 at 9:03pm
A BIG THANKS TO YOU NewGPU7 !

I've made a new post with a detailled version of your solution (with a link to this thread). You are the best !



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