Asrock B450M Pro4 - Games crashing to desktop

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   My configuration:

- Asrock B450M Pro4
- AMD Ryzen 3 2200G
- Patriot Viper 4 8GB (2x4GB) 3000Mhz CL16 PV48G300C6K
- Toshiba P300 1TB 7200rpm (StoreMI)
- Crucial BX500 240GB (StoreMI)
- Kolink KL-400 400W Bronze PSU

Hi guys, so I contacted customer support about this issue but haven't received an answer yet, so I'll try here, maybe some of you will have an idea of what's going on.

So about 2 weeks ago, I started having issues with Apex Legends crashing to desktop mid game with no notice, crash window or anything. I tried updating Windows and the AMD driver but that didn't solve it.

I went ahead and reinstalled Windows with the latest 1809 build, installed the chipset drivers, the AMD all-in-1 package, and updated the BIOS. After I did this, every game started to crash to desktop within seconds or minutes after launch including CS:GO, Apex Legends, and ETS2.

I checked my RAM with Memtest86 and the built-in Windows memory diagnostics tool, and both showed no errors. I took each RAM stick out to test them one by one, and Windows started glitching. I tested every memory slot with both sticks one by one, and 80% of the time Discord and Steam crashed with no notice right after startup. (Discord even started flashing green before crashing, Steam friends didn't open, and the windows search bar didn't open -- it still doesn't open after putting back both sticks to A2-B2 slots.) With both sticks in, aside from games crashing, Firefox crashes with too many tabs open, and HWInfo64 gave me a "memory_management" BSOD.

So I concluded that this is a memory related issue, but according to testing my ram sticks are fine. I realised that after like 80% of memory usage, it shuts down programs that use too much RAM.

I also tried backflashing the BIOS to earlier releases, and tried different AMD drivers with no luck.

Does anyone know how to fix this? I'm also running default BIOS settings. Thanks!

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craazypanda Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Mar 2019 Status: Offline Points: 3	Post Options Post Reply Quote craazypanda Report Post Thanks(0) Quote Reply Topic: Asrock B450M Pro4 - Games crashing to desktop Posted: 18 Mar 2019 at 5:09am
	My configuration: - Asrock B450M Pro4 - AMD Ryzen 3 2200G - Patriot Viper 4 8GB (2x4GB) 3000Mhz CL16 PV48G300C6K - Toshiba P300 1TB 7200rpm (StoreMI) - Crucial BX500 240GB (StoreMI) - Kolink KL-400 400W Bronze PSU Hi guys, so I contacted customer support about this issue but haven't received an answer yet, so I'll try here, maybe some of you will have an idea of what's going on. So about 2 weeks ago, I started having issues with Apex Legends crashing to desktop mid game with no notice, crash window or anything. I tried updating Windows and the AMD driver but that didn't solve it. I went ahead and reinstalled Windows with the latest 1809 build, installed the chipset drivers, the AMD all-in-1 package, and updated the BIOS. After I did this, every game started to crash to desktop within seconds or minutes after launch including CS:GO, Apex Legends, and ETS2. I checked my RAM with Memtest86 and the built-in Windows memory diagnostics tool, and both showed no errors. I took each RAM stick out to test them one by one, and Windows started glitching. I tested every memory slot with both sticks one by one, and 80% of the time Discord and Steam crashed with no notice right after startup. (Discord even started flashing green before crashing, Steam friends didn't open, and the windows search bar didn't open -- it still doesn't open after putting back both sticks to A2-B2 slots.) With both sticks in, aside from games crashing, Firefox crashes with too many tabs open, and HWInfo64 gave me a "memory_management" BSOD. So I concluded that this is a memory related issue, but according to testing my ram sticks are fine. I realised that after like 80% of memory usage, it shuts down programs that use too much RAM. I also tried backflashing the BIOS to earlier releases, and tried different AMD drivers with no luck. Does anyone know how to fix this? I'm also running default BIOS settings. Thanks!

xhue Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 17 Aug 2018 Status: Offline Points: 634	Post Options Post Reply Quote xhue Report Post Thanks(0) Quote Reply Posted: 18 Mar 2019 at 1:32pm
	Hmm, are you using StoreMI? It smells like a bad tiering to me, or some bug in drivers. Anyway, here is what I would do. I'd tear it all apart then re-assemble the whole PC again. Clear CMOS, update latest BIOS, power off, clear CMOS again. Then, enable XMP for RAM, disable CSM and re-deploy Win (10, build 1809 I assume?) in UEFI mode. Download chipset and graphics drivers directly from AMD. Install chipset driver, reboot, then GPU driver. Check and install all Windows updates. Try without StoreMI first. If all is OK, try deploying StoreMI again.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 27458	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 18 Mar 2019 at 5:00pm
	Make sure you have fully updated your Windows 10 installation. There were a number of issues with a recent update that caused undesirable behavior in "some games" according to Microsoft themselves. There have been a number of "hotfix" updates released since to address these issues. If that doesn't help or you have already updated windows to no avail then try xhue's advice. Try the updates first as it will be the quickest and easiest of the suggestions so far and you can always follow other advice after.