Beebox N3150 - USB failures

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   When connecting several external USB3 HDD's and transferring data between them, after a few minutes, some or all HDD's disappear from the explorer and the Device Manager states "Unknown Device" (port reset failed) for the lost drives. Running Win10 x64 (Beebox bought with Win10 installed, 32GB and 2G RAM).

I then have to uninstall then in Device Manager, dis- and reconnect the USB HDD's and then they are recognized again.

This makes them unusable and I have tried everything I can think of (bios update, drivers update, usb sleep mode off, ...). The drives don't show this behavior on other PC's I have. I've tried several drives of different manufacturers.

I'm thinking of returning/replacing this Beebox, but if it is a common Beebox issue, I won't replace it of course and get a different brand mini PC.

Please help.

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debbes Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Aug 2016 Status: Offline Points: 3	Post Options Post Reply Quote debbes Report Post Thanks(0) Quote Reply Topic: Beebox N3150 - USB failures Posted: 24 Aug 2016 at 6:41pm
	When connecting several external USB3 HDD's and transferring data between them, after a few minutes, some or all HDD's disappear from the explorer and the Device Manager states "Unknown Device" (port reset failed) for the lost drives. Running Win10 x64 (Beebox bought with Win10 installed, 32GB and 2G RAM). I then have to uninstall then in Device Manager, dis- and reconnect the USB HDD's and then they are recognized again. This makes them unusable and I have tried everything I can think of (bios update, drivers update, usb sleep mode off, ...). The drives don't show this behavior on other PC's I have. I've tried several drives of different manufacturers. I'm thinking of returning/replacing this Beebox, but if it is a common Beebox issue, I won't replace it of course and get a different brand mini PC. Please help.

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 26 Aug 2016 at 12:32pm
	The N3150 has four USB 3.0 ports. Three "regular' 3.0 and one 3.0 Type C . These are all provided by the Intel processor, which is considered Native USB 3.0. Intel USB issues are rather non-existant. Are you using a USB hub? What driver revision is installed for the USB controller? Are your drives USB port powered, or do they have power bricks that power them?

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 26 Aug 2016 at 12:33pm
	Oh, is there an Error number being reported? 43 maybe?

debbes2 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Sep 2016 Status: Offline Points: 1	Post Options Post Reply Quote debbes2 Report Post Thanks(0) Quote Reply Posted: 07 Sep 2016 at 4:57am
	Yes, it was error code 43. But it is solved now. After extensive testing it was the usb hub that was the culprit. A new hub I'm using now works without issues.