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970 extreme4 memory installed not being allocated
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caballopazo View Drop Down
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    Posted: 10 Sep 2017 at 9:05pm
hi everyone,

i'm currently on bios version P2.80 with 2 x 8GB  Gskill F3-1866C10-8GSR ram sticks.

memtest reads and tested both sticks - 4 passes no errors
when typing FREE cmd displays total 8071452
unraid server recognizes the 16gb installed, but it's only allocating only 8gb.

that's my problem... 

- is this an issue with version p2.80 of the bios. should i downgrade to version p2.60 ? or upgrade to a new version as this has been detected by someone else?

- is this an issue with the gskill sticks perhaps not compatible with this mb.

hope someone can shed some light on this.
thx
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wardog View Drop Down
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Joined: 15 Jul 2015
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Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 10 Sep 2017 at 10:07pm
Make SURE they are in the correct slots.


But, you have two Individually purchased sticks of mem vs a 16GB(2x8GB) matched Kit. Can I assume you just bought these two memory sticks?
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caballopazo View Drop Down
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Points: 11 		Post Options Post Options   Thanks (0) Thanks(0)   Quote caballopazo Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2017 at 1:56am
thank you wardog.

no these are not new, we already on my server.

only changes were bios update and unraid limetech upgrade, but didnt noticed this until recently.
the old unraid dashboard didnt give this info, so i can't confirmed if this was happening before.

they set up matching A1 and B1 slots.
thx
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Nightbird View Drop Down
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Points: 50 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nightbird Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2017 at 7:43am
Hi,
According the manual, if "you adopt DDR3 2000/1866/1800/1600 memory modules on this motherboard, it is recommended to install them on DDR3_A2 and DDR3_B2 slots" (white slot).
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wardog View Drop Down
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Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2017 at 8:48am
Originally posted by Nightbird Nightbird wrote:

Hi,
According the manual, if "you adopt DDR3 2000/1866/1800/1600 memory modules on this motherboard, it is recommended to install them on DDR3_A2 and DDR3_B2 slots" (white slot).


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caballopazo View Drop Down
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Points: 11 		Post Options Post Options   Thanks (0) Thanks(0)   Quote caballopazo Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2017 at 10:31am
hi nightbird.
thanks for the reply.

i just did what you suggested, memory allocated still shows 7GB but both bios and unraid dashboard recognized the other 8gb stick installed in the second white slot.

i'm really not lucky, the only choice i think is left to do is to downgrade the bios.
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datonyb View Drop Down
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Points: 3139 		Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2017 at 6:50pm
have you tried one stick at a time to see if its a dodgy stick ?
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
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caballopazo View Drop Down
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Points: 11 		Post Options Post Options   Thanks (0) Thanks(0)   Quote caballopazo Quote  Post ReplyReply Direct Link To This Post Posted: 24 Sep 2017 at 9:13pm
hi sorry for the late reply.

yes i have tried one stick at a time and booting all four different slots and it boots normally.
we can see the memory in the motherboard bios setting and memtest no problem.

unraid recognized it installed 8GB and allocated 7gb
as soon as we add more memory, my unraid gui shows the installed memory going up, but the allocated stays at 7gb, it doesnt go up.

i'm guessing, this is not hardware but perhaps the bios update that was done that is causing this issue.

i'm not sure what else to do but to rollback the bios software to previous version, or can anyone help me with a setting i'm wrongfully doing?
thx
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caballopazo View Drop Down
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Points: 11 		Post Options Post Options   Thanks (0) Thanks(0)   Quote caballopazo Quote  Post ReplyReply Direct Link To This Post Posted: 29 Oct 2017 at 5:45pm
hi everyone,
is there anyone from ASROCK that can confirm if i can downgrade bios ?
is the only test i have left to do as i check the memory sticks and slots all working well.

thx
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caballopazo View Drop Down
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Points: 11 		Post Options Post Options   Thanks (0) Thanks(0)   Quote caballopazo Quote  Post ReplyReply Direct Link To This Post Posted: 03 Dec 2017 at 11:25pm
hi eveyrone, i was able to downgrade from p2.80 to p2.60 and i still have the same issue.
next step i think is to get new memory sets... maybe one is really fried.
thx
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