asrock H110M-HDV problem

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   Hi there, I just want to know how long does this motherboard H110M-HDV the warranty cover, is it 1 year or 3 year warranty period since the other manufacturer like gigabyte and asus give 3 year warranty? Unfortunately the box when I purchased it dont print any warranty period, so I dont know and it's Made in Vietnam. However it already passed 1 year when I check the date I purchased it.The problem is on and off intermittently, sometime I just open the BIOS menu just less than 1 minute then it go restart automatically. I've disconnect all tha harddisk,dvdrom, still having the auto restart problem. If this motherboard cover 3 year warranty period I want to return it.

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matlabu888 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Oct 2017 Location: malaysia Status: Offline Points: 5	Post Options Post Reply Quote matlabu888 Report Post Thanks(0) Quote Reply Topic: asrock H110M-HDV problem Posted: 21 Oct 2017 at 12:14pm
	Hi there, I just want to know how long does this motherboard H110M-HDV the warranty cover, is it 1 year or 3 year warranty period since the other manufacturer like gigabyte and asus give 3 year warranty? Unfortunately the box when I purchased it dont print any warranty period, so I dont know and it's Made in Vietnam. However it already passed 1 year when I check the date I purchased it. The problem is on and off intermittently, sometime I just open the BIOS menu just less than 1 minute then it go restart automatically. I've disconnect all tha harddisk,dvdrom, still having the auto restart problem. If this motherboard cover 3 year warranty period I want to return it.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8907	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 24 Oct 2017 at 9:38am
	Dear Matlabu888, Thank you for choosing ASRock. Regarding your case, we provide some suggestion to verify. 1. Please load BIOS default to check if the system can work properly. Please press Del during POST to get into BIOS, press F9 to load BIOS default, press F10 to save and exit BIOS. 2. Please check your power supply is connected well, and all power cable is connected properly. 3. Please only install CPU, one stick memory to check if the system can work properly. 4. Please install one stick memory on A1, B1 to check if the system can work properly. 5. Please change another memory to try step 4. 6. Please reapply your CPU thermal grease, reinstall your CPU and check if your CPU socket pin is fine. 7. Please change another power supply to check if the system can work fine. 8. If possible, please change another CPU to check if the system can work properly. 9. Please clear CMOS. You can follow the user manual page 18 to clear CMOS. http://asrock.pc.cdn.bitgravity.com/Manual/H110M-HDV.pdf About the warranty, its handle by local distributor, please contact the local distributor for further assistance. http://www.asrock.com/general/buy.asp?Product=All&Country=Malaysia Thank you! Yours truly, ASRock TSD

matlabu888 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Oct 2017 Location: malaysia Status: Offline Points: 5	Post Options Post Reply Quote matlabu888 Report Post Thanks(0) Quote Reply Posted: 24 Oct 2017 at 5:18pm
	thank you for your reply, currently im contacting my local supplier he said that the warranty can go up to 3 years. I've known your technique of troubleshooting, trying to eliminate 1 by 1, but I dont have the liberty to do that, I've only 1 cpu that is i5-6400 and 1 piece of DDR4 8MB, so I cant swap here and there, Im just end user. And I've bought new motherboard Gigabyte H110M-WW same intel chipset with 3 years warranty, and now the same cpu i5-6400 and DDR4 8MB is working fine. And the same casing with power supply. I guess it save me some time.