Taichi X399 USB3 issues

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   Hi,
I am having trouble with reliable USB3 operation on my MB. It is the same for all ports, external and internal. the top two rear ports seem the most problematic.

I can plug in a USB3 key and it will work OK but does not seem to be USB3 speeds ( using one large file, so not slowed down by many small files ).

My biggest issue is trying to get files off a camera with USB3 ( Canon with micro B ). I can plug in and see the camera but as soon as data starts to move, the connection resets. Maybe 1 in 20 tries can I get a single file off the camera. Does not matter which port ( external or internal ) I'm on.

I have tried the latest driver package from the AMD site as well as the package here.

I tried my camera on a different computer and USB3 works fine.

Any ideas?

Thanks

Joel

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Joel_l Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Nov 2017 Status: Offline Points: 25	Post Options Post Reply Quote Joel_l Report Post Thanks(0) Quote Reply Posted: 09 May 2018 at 3:40am
	Hi, I am having trouble with reliable USB3 operation on my MB. It is the same for all ports, external and internal. the top two rear ports seem the most problematic. I can plug in a USB3 key and it will work OK but does not seem to be USB3 speeds ( using one large file, so not slowed down by many small files ). My biggest issue is trying to get files off a camera with USB3 ( Canon with micro B ). I can plug in and see the camera but as soon as data starts to move, the connection resets. Maybe 1 in 20 tries can I get a single file off the camera. Does not matter which port ( external or internal ) I'm on. I have tried the latest driver package from the AMD site as well as the package here. I tried my camera on a different computer and USB3 works fine. Any ideas? Thanks Joel