RGB Troubleshooting x570 Phantom Gaming X

This is a new build with a Ryzen 3900 and a Sapphire Nitro+ Vega 64 (I already had the graphics card). Windows is updated to Version 1909 OS Build 18363.535 and BIOS on the MB is updated to the latest as well. The RGB software was downloaded from the ASRock support page for the MB - File: AsrPolychromeRGBSetup(v2.0.38).

All files were downloaded from here: [URL=https://www.asrock.com/mb/AMD/X570%20Phantom%20Gaming%20X/index.asp#Download]https://www.asrock.com/mb/AMD/X570%20Phantom%20Gaming%20X/index.asp#Download[/URL]

I installed the Phantom Gaming RGB software, ran it, BIOS was updated and everything seemed to be working; was set to fire reds/yellows (the kids liked it). I then turned on the connection to Razer Chroma and proceeded to download games. After about an hour, I came back and MB RGB are solid green. I occasionally get the notice about accessing out of bounds, etc.

I turned off Razer Chroma support and tried setting the MB RGB to a different static color. Nothing seemed to work. But it would respond to different effect requests like rainbow, etc. I uninstalled the app. Went into the BIOS and was able to change the colors, but the RED was mapped to GREEN. BLUE was correct. I then restored the BIOS to the defaults.

After a bit of research, I found about loading the ROM manually. I reinstalled the app updated the ROM again with the following commands run as administrator.

cd "C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin\"
wICPFLASHADSBv2.exe /File=nu51_3.04

The ROM updated without any issue and everything went back to working. After a bit, I connected back up to Razer Chroma. Everything was working fine until about an hour later and the MB lights switched back to solid green with all the prior issues. One thing that is different, I am able to set static colors, but the RED is SWAPPED with GREEN in the app as well.

Now, I?�ve tried uninstalling and updating the ROM with the same sequence of steps. There?�s a new issue however. The ROM won?�t update manually and I?�m not sure why. I get the following messages, even after clearing the CMOS.
----------------------------------------------------------------------
wICPFLASHADSBv2 v1.0.5 - ASRock Incorporation, all rights reserved
----------------------------------------------------------------------
Project Name = X570 Phantom Gaming X
BIOS Version = P2.70
Reading file: nu51_3.04...0...ok.
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode fail.

Attempting to run the ASRRGBLED, it attempts to flash the ROM and gives a pop-up with this information. The LEDs on the MB flash during the attempt and then fix to static purple near the CPU and blue over the BIOS.

Title: Error 0xFFF0
This MCU is empty! Please restart this utility.

A second pop-up then appears.
Title: ASRockRGBLED
Access violation at address 00430B51 in module ?�AsrPolychromRGME.exe?? Read of address 00000000.

I?�m looking for advice on what to try or to do next. I find the most interesting part is the RED and GREEN swapped on the RGB software interfaces, that is putting a value in for RED causes the MB RGB to turn GREEN.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Topic: RGB Troubleshooting x570 Phantom Gaming X Posted: 19 Dec 2019 at 10:28pm
	Hmm, i remember that with the RED/GREEN problem: http://forum.asrock.com/forum_posts.asp?TID=12709&title=asrock-x570-aqua-red-and-green-leds-are-reversed
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE

erwinp3 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Dec 2019 Location: Michigan Status: Offline Points: 3	Post Options Post Reply Quote erwinp3 Report Post Thanks(0) Quote Reply Posted: 19 Dec 2019 at 10:09pm
	This is a new build with a Ryzen 3900 and a Sapphire Nitro+ Vega 64 (I already had the graphics card). Windows is updated to Version 1909 OS Build 18363.535 and BIOS on the MB is updated to the latest as well. The RGB software was downloaded from the ASRock support page for the MB - File: AsrPolychromeRGBSetup(v2.0.38). All files were downloaded from here: [URL=https://www.asrock.com/mb/AMD/X570%20Phantom%20Gaming%20X/index.asp#Download]https://www.asrock.com/mb/AMD/X570%20Phantom%20Gaming%20X/index.asp#Download[/URL] I installed the Phantom Gaming RGB software, ran it, BIOS was updated and everything seemed to be working; was set to fire reds/yellows (the kids liked it). I then turned on the connection to Razer Chroma and proceeded to download games. After about an hour, I came back and MB RGB are solid green. I occasionally get the notice about accessing out of bounds, etc. I turned off Razer Chroma support and tried setting the MB RGB to a different static color. Nothing seemed to work. But it would respond to different effect requests like rainbow, etc. I uninstalled the app. Went into the BIOS and was able to change the colors, but the RED was mapped to GREEN. BLUE was correct. I then restored the BIOS to the defaults. After a bit of research, I found about loading the ROM manually. I reinstalled the app updated the ROM again with the following commands run as administrator. cd "C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin\" wICPFLASHADSBv2.exe /File=nu51_3.04 The ROM updated without any issue and everything went back to working. After a bit, I connected back up to Razer Chroma. Everything was working fine until about an hour later and the MB lights switched back to solid green with all the prior issues. One thing that is different, I am able to set static colors, but the RED is SWAPPED with GREEN in the app as well. Now, I?�ve tried uninstalling and updating the ROM with the same sequence of steps. There?�s a new issue however. The ROM won?�t update manually and I?�m not sure why. I get the following messages, even after clearing the CMOS. ---------------------------------------------------------------------- wICPFLASHADSBv2 v1.0.5 - ASRock Incorporation, all rights reserved ---------------------------------------------------------------------- Project Name = X570 Phantom Gaming X BIOS Version = P2.70 Reading file: nu51_3.04...0...ok. Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode fail. Attempting to run the ASRRGBLED, it attempts to flash the ROM and gives a pop-up with this information. The LEDs on the MB flash during the attempt and then fix to static purple near the CPU and blue over the BIOS. Title: Error 0xFFF0 This MCU is empty! Please restart this utility. A second pop-up then appears. Title: ASRockRGBLED Access violation at address 00430B51 in module ?�AsrPolychromRGME.exe?? Read of address 00000000. I?�m looking for advice on what to try or to do next. I find the most interesting part is the RED and GREEN swapped on the RGB software interfaces, that is putting a value in for RED causes the MB RGB to turn GREEN.