ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - X99E-ITX not posting
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

X99E-ITX not posting
 Post Reply Post Reply Page  12>
Author
Message Reverse Sort Order
  Topic Search Topic Search  Topic Options Topic Options
vmali View Drop Down
Newbie
Newbie


Joined: 01 Sep 2016
Status: Offline
Points: 14 		Post Options Post Options   Thanks (0) Thanks(0)   Quote vmali Quote  Post ReplyReply Direct Link To This Post Topic: X99E-ITX not posting
    Posted: 01 Sep 2016 at 5:11pm
Thanks!!
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 26948 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 01 Sep 2016 at 5:03pm
Ouch, that is a problem as your board does not have dual BIOS. 

You can try clearing CMOS using the battery removal method but if that does not fix the issue then only thing you can really do is purchase a new BIOS chip here.

Good luck
Back to Top
vmali View Drop Down
Newbie
Newbie


Joined: 01 Sep 2016
Status: Offline
Points: 14 		Post Options Post Options   Thanks (0) Thanks(0)   Quote vmali Quote  Post ReplyReply Direct Link To This Post Posted: 01 Sep 2016 at 4:06pm
My PC fails to post after crashed web flash, can you send me the link that help you with the cmos reset?
x99e-itx/ac

Thanks in advance.
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 26948 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 30 Aug 2016 at 9:38pm
Happy to hear the new board is working for you and that you chose to stick with ASRock Thumbs Up

Enjoy the new system Wink
Back to Top
thunder86 View Drop Down
Newbie
Newbie


Joined: 29 Jan 2016
Location: switzerland
Status: Offline
Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote thunder86 Quote  Post ReplyReply Direct Link To This Post Posted: 30 Aug 2016 at 8:21pm
I have to report that the issue was a defective motherboard.
the new motherboard came with new bios and worked first time right.
Back to Top
thunder86 View Drop Down
Newbie
Newbie


Joined: 29 Jan 2016
Location: switzerland
Status: Offline
Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote thunder86 Quote  Post ReplyReply Direct Link To This Post Posted: 11 Aug 2016 at 7:52pm
anybody any ideas? anyway will have time to assemble and provide feedback in 10 days, shall this be of any help for anybody
Back to Top
thunder86 View Drop Down
Newbie
Newbie


Joined: 29 Jan 2016
Location: switzerland
Status: Offline
Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote thunder86 Quote  Post ReplyReply Direct Link To This Post Posted: 05 Aug 2016 at 12:25am
Hi All,

after the last post from a few months ago I've brought the mobo to a specialist shop and they have diagnosed it was faulty, so something happened to it even though no wrong use apparently had been made.

I have sent my mobo back for RMA, got a new one back (or repaired, I don't know) and after assembling the PC again with all the precautions of the case, it would not post. I noticed the mobo after RMA came back with the cmos reset pin in clear mode (pin 2 and 3 in short), no difference when trying to post the system even by moving the bios jumper. 

after another assessment by a specialist shop that said my system parts were all good, seemingly the mobo was still the one to blame (probably not changed by the other shop). I've sent it back to the online store I bought it from and after a couple of weeks received a money refund.

after a couple of months (I've been very busy with work and using my work laptop since then) I have bought another asrock x99e-itx from another store and now i'll proceed to assemble the system again.

2 questions before I proceed (Ii'm literally scared to put my hands on it):

- the new mobo came again with the cmos reset pin in "clear-cmos" mode (pin 2 and 3 in short). any reason for this? should i assemble it and then move the pin to position 1-2 and boot the system?

- in the past 6 months has there been any finding that recommends any special precautions with assembling and handling this mobo?

thanks in advance for your feedback, I love this mobo and its performance I wouldn't like to find myself in the position of having to opt for another model and make in order to have my pc running


Edited by thunder86 - 05 Aug 2016 at 12:27am
Back to Top
thunder86 View Drop Down
Newbie
Newbie


Joined: 29 Jan 2016
Location: switzerland
Status: Offline
Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote thunder86 Quote  Post ReplyReply Direct Link To This Post Posted: 19 Feb 2016 at 6:42pm
hi All, I'm at a lack of options at the moment, shall i proceed with a warranty claim for the mobo? 
I might consider changing the PSU also, in case that is also faulty and causing electrical problems.
from my experience building several PCs, I have the feeling this mobo was born unlucky.
i thank you all again for the feedbacks received.
Back to Top
thunder86 View Drop Down
Newbie
Newbie


Joined: 29 Jan 2016
Location: switzerland
Status: Offline
Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote thunder86 Quote  Post ReplyReply Direct Link To This Post Posted: 18 Feb 2016 at 6:40am
So I've tried leaving the battery disconnected for the whole day with the bios reset jumper in reset position, power cable disconnected. No difference, the bios does not load.

I've tried turning the system on outside of the case and it still behaves the same way

I repeat, all hardware is brand new and has been running for 2 weeks just fine... Hope you still have some ideas
Back to Top
thunder86 View Drop Down
Newbie
Newbie


Joined: 29 Jan 2016
Location: switzerland
Status: Offline
Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote thunder86 Quote  Post ReplyReply Direct Link To This Post Posted: 17 Feb 2016 at 4:49pm
hi wardog, sure it's small, that's where you end up using an ITX board... even though it's not extremely cramped, the short silverstone cables really help...
i haven't built the pc out of the case, but i have left the PSU outside to ensure all cables were not tight and the result was the same.
again the PSU powers up another computer no problem.

I'll do further trials tonight, at the moment the pc is sitting without power cable and bios jumper in reset mode.
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.078 seconds.