Burned

Well, I believe I contacted ASRock before with something. I can't remember what. I remember not being that happy with either the outcome or the help.
Looking at my bookmarks I see I made a bookmark years ago of the support request form and for a no longer existing forum page.

Because of the noise I had my card set to stock speeds and changed the fan curve in Adrenalin. (The ASRock software didn't work that well for me somehow.) It was a little better, but still bad at times. After a driver update a few months ago my profiles were gone and every time I then tried to set it back to what I had, it crashed. Going back to the driver version I had, didn't help. So I used Afterburner, which did work well. But after this all I'm not keen on buying another AMD card. So I guess I won't be buying an ASRock card either.

I had a water cooled system for quite a time years ago and it was a dream. Expensive but quiet with good temps and a 25% increase in clock speeds. Now it's financially not going well and can't really even afford a new card that's at least as good as the 580. As soon as I can afford one I'll be picking a brand that makes the most silent cards.

Thanks for the reaction.

The artifacts were only frequent with I think 2 apps and those apps I got years after buying the card. In other apps I had rarely artifacts. So no early warning there really.

The carshes were very inconsistant. Sometimes a couple of weeks went by without any and sometimes I had 2 or 3 a day. I had the "default settings restored due to unexpected system failure" warning. I remember searching the internet and that it probably was software related (driver or Windows settings) or the overclocking, but the oc is standard on the card. Haven't seen any warning it could be a bad card. Otherwise I would've contacted ASRock. The crashes didn't seem to have a trigger either. Under heavy load it would run fine (just loud) but it could crash just running idle.

About 4,5 years ago I bought the ASRock Phantom Gaming D Radeon RX580 8G OC and last month it failed on me. A part burned out. I've now taken off the fan housing and where the burned smell comes from the heatsink is not sitting tightly on the parts below. I can press it down at least 1 mm. Is it possible that this caused the part to eventually burn? Or is it something else?

This is the first card that died. I've got decades old cards that still work.
Well, the AMD card caused a lot of crashes, a few every week and sometimes even a day with a pc that runs around the 8 hours a day on average. With my old Nvidia GTX470 from Gigabyte I now have installed again I've had no crashes since. The AMD gave artifacts in a couple of apps and those are gone now too with the Nvidia. Although I hate the mandatory login for Geforce Experience, no AMD card for me again.
And no ASRock stuff anymore. It was just a bad card and the dual fans of the Gigabyte card make about as much noise at 3000 rpm as the ASRock ones at 2200 rpm. The loudness of the fans always really bothered me.