AB350M Pro4: Ultra M.2 Slot not working-960Evo |
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makrm
Newbie Joined: 23 Jun 2017 Status: Offline Points: 15 |
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Posted: 30 Jun 2017 at 1:24am |
Sorry for the late reply, but I did try disabling the CSM, and having CSM enabled with the UEFI only mode. Also, my friend's board was from the same retailer, and purchased around the same time. Unfortunately, I cannot return the board without additional fees, otherwise I would purchase from another retailer. It is very upsetting that there are such quality control issues with these motherboards as they are one of the few motherboards with two m.2 slots at the price range.
To add to that last point, my friend's new board has only one m.2 slot which is used for his boot ssd (same ssd I have that isn't working) so I don't believe I will be able to test mine in his. If I can return the board and the restocking fees and return shipping fees aren't too much, I will buy from a different seller. But as of now, it seems I may have to just exchange with another board from the same seller, and I am worried it will have the same issue... This is very upsetting, :( |
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parsec
Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996 |
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Don't bother returning the SSD yet. If possible, try the 960 EVO on your friend's board. The 960 EVO is an NVMe SSD, not SATA. I have two of them. I have an ASRock X370 Killer SLI/ac board, and mine is recognized in the Storage Configuration screen fine. An NVMe SSD will not be recognized in an M.2 slot for SATA M.2 SSDs only. You should have the 960 EVO recognized in the UEFI/BIOS, without a Window installation, or without loading an NVMe driver. The Windows 10 installer should see it without any problem. I've even tried my 960 EVO in an M.2 to PCIe adapter card, mounted in a PCIe slot. In this configuration, it will NOT be recognized in the UEFI, but is shown in the Boot order, and boots Windows 10 fine. You do not need to install an NVMe driver during the Windows installation. You could try configuring the CSM option in the Boot screen as follows, to see if this helps with it being recognized: With CSM enabled, set the CSM sub-option, Launch Storage OpROM Policy to UEFI Only. Or set CSM to Disabled. In both methods, you must Save and Exit the UEFI before the settings will take affect. Go right back into the UEFI and see if the 960 EVO is recognized. Also, with any Windows 10 installation media, check the boot order for the installation device, and be sure to select the entry with this format: "UEFI: <device name>". The "UEFI:" entry may not be the first entry in the boot order, and is required for NVMe SSDs like the 960 EVO. But again, this is not related to your SSD recognition problem. Frankly, this is not the only ASRock Ryzen board that has had problems recognizing M.2 SSDs. My Ryzen board has never had this problem. It seems that certain production runs of boards have this issue. If you get the same board from the same retailer or source, chances are it will be from the same production run. Was your friends first board from the same retailer? |
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makrm
Newbie Joined: 23 Jun 2017 Status: Offline Points: 15 |
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The only issue is, my friend had the same exact problem with his motherboard before he returned. I also fear that the replacement motherboard will be faulty as well. :(
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MisterJ
Senior Member Joined: 19 Apr 2017 Status: Offline Points: 1097 |
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makrm, if you get an RMA approved, there will be no charges except to ship the part(s) to the vendor(s). I was wrong about Instant Flash, it is under Tools. Sorry you are having so much trouble. I knew when I started my build so soon after release I was asking for trouble and I had to RMA my MB. Enjoy, John.
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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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makrm
Newbie Joined: 23 Jun 2017 Status: Offline Points: 15 |
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Hi, I can see if I can try my SSD in my friend's motherboard, however I am really considering returning the mobo as well. I was just told by support I should return the mobo AND the ssd, but that will mean return shipping costs, restocking fees, and I will have to wait a lot longer for my new parts. Thanks for all your help John.
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MisterJ
Senior Member Joined: 19 Apr 2017 Status: Offline Points: 1097 |
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makrm, I suspect your SSD does not need a firmware update. I have two almost three months old and they came and continue to have the latest. What was the BIOS (firmware?) date/time? The latest Firmware (2B7QCXE7) is dated 2-15-2017. What ASRock BIOS version are you using? Have you updated to the latest? When/if you do be sure to Load UEFI Defaults (F9) after the update. Open your BIOS to see the BIOS version and make sure you have Instant Flash (under Advanced). Some older MBs did not support Instant Flash and need to be flashed using a DOS boot disk. Would it be possible for you to try your SSD in your friend's MB and see if is recognized? You should almost never need to use the Reset button. It is a last resort when you PC is out to lunch. Note that retail PCs have no Reset button. The power button should never need to be used to power down the PC. Again as a last resort. Since you do not have an OS installed you have no choice. Good luck, John.
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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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makrm
Newbie Joined: 23 Jun 2017 Status: Offline Points: 15 |
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I also just tried using the linux-based firmware update tool from Samsung for the 960 evo, and it just gave a blue screen (with no text on it except the BIOS date/time) when it booted. I was able to hit esc and then "discard changes and exit"
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makrm
Newbie Joined: 23 Jun 2017 Status: Offline Points: 15 |
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So I got home and tried it in the M2_2 slot as well. The BIOS still does not detect the drive. In addition, I just got an email from support asking me to check if I can see the SSD in the BIOS even though I mentioned I couldn't. Their response seems to be quite slow, so these forum posts are the quickest help I have gotten.
It also seems the bootloop issue I had in my other post has been resolved at least temporarily.
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MisterJ
Senior Member Joined: 19 Apr 2017 Status: Offline Points: 1097 |
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makrm, please try without the SSD installed at all. Have you ever looked in the BIOS for the SSD? If not, do that first. Enjoy, John.
EDIT: Setup is looking for a .inf file and will ignore all others. The .inf file can then reference .sys (driver) file(s) and others file(s). A bare minimun driver will have three files: .inf, .sys and .cat (security). EDIT: Are you trying to install the 64 bit version of W10? Edited by MisterJ - 23 Jun 2017 at 3:32am |
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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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makrm
Newbie Joined: 23 Jun 2017 Status: Offline Points: 15 |
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Yes John, I did screw down the SSD properly, and I can still try to M2_2 slot when I get home. However, I didn't know that Windows 10 already has the drivers for the NVMe drive. This was not reflected in the fresh install when asked for a storage device to load the OS onto (it did not detect the ssd, or the .exe driver from the Samsung website).
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