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Error 53 with EP2C612 WS

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MichaelPlaengsken View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MichaelPlaengsken Quote  Post ReplyReply Direct Link To This Post Topic: Error 53 with EP2C612 WS
    Posted: 01 Jul 2017 at 4:46am
That celebration was a bit too early, or how we say it in germany: "zu früh gefreut" :(

Yes, the machine now starts, with the new bios chips and the onboard graphics card!
We used the old HDDs, so even the old windows starts!
BUT: With a graphics card in the PCI- E slots, nothing happens! Dell Monitor goes in "receiving mode" (the power button turns blue), but the screen remains black.

We tested 3 different cards in every slot, even if the manual says some slots are for SLI only.
GTX 770, GTX 1070, an older one, ripped from a PC in the company.

hence We want to build 5 PCs of the same kind, We tested a second board with exactly the same components. Same result :(

At least we gave up. Any ideas?

thank you 
Michael



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alanine View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote alanine Quote  Post ReplyReply Direct Link To This Post Posted: 30 Jun 2017 at 12:30pm
Good for you! I'm struggling between returning my board (within 30 days) and keeping it (if I can work out how to reset CMOS)

Edited by alanine - 30 Jun 2017 at 12:43pm
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MichaelPlaengsken View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MichaelPlaengsken Quote  Post ReplyReply Direct Link To This Post Posted: 29 Jun 2017 at 8:18pm
Just for the record:

We got in contact with the ASrock support. they sent us Bios chips with a 2.10 Bios. changed them on the board.

It is working! :)

Many thanks to Elvis Christiaan at ASRockRack in the Netherlands ( asrockrack_euatasrock.nl )

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Post Options Post Options   Thanks (0) Thanks(0)   Quote alanine Quote  Post ReplyReply Direct Link To This Post Posted: 26 Jun 2017 at 1:36am
In my case, I have a pair of E5 2609 v4, and a pair of Samsun 16GB M393A2G40DB0-CPB memory, which was listed as supported for this board. I'll give it a try with v3 CPUs to see if it solves the problem.

But first of all, how do I reset CMOS on this board? I pulled the battery, waited 10 hours and put battery back, and the board is mostly dead with no display, no beep. Before at least it displayed something, and show error code 53 with beeps, now it is nothing. Please help!

 
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MichaelPlaengsken View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MichaelPlaengsken Quote  Post ReplyReply Direct Link To This Post Posted: 25 Jun 2017 at 11:10pm
thanks wtuppa, for the Ideas. Regarding IPMI... I even had to google it :/ Feels like this is way over my head.
That tip with the internal connector actually brought me something to look at, on the screen, at least a BMC countdown and "Initialization ... 53". That's it, no way to get into the bios.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wtuppa Quote  Post ReplyReply Direct Link To This Post Posted: 25 Jun 2017 at 10:57pm
other question, did you connect a monitor to the VGA onboard connector?
There is an internal (low end) graphic card in the BMC (also used for IPMI) processor. This is a server board, so usually the monitor is connected to the VGA connector (and not a high end graphic card). Maybe you get an picture there.
ASRock H170 Pro4/Windows 7
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wtuppa Quote  Post ReplyReply Direct Link To This Post Posted: 25 Jun 2017 at 10:48pm
completely different idea to bring up your board.

are you able to access the board when powered using IPMI (from the BMC prozessor), but it seems to need enabling in the BIOS first...
if it is enabled already, it should be possible to update the BIOS from IPMI.


Edited by wtuppa - 25 Jun 2017 at 10:53pm
ASRock H170 Pro4/Windows 7
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wtuppa Quote  Post ReplyReply Direct Link To This Post Posted: 25 Jun 2017 at 10:38pm
you would have to install an v3 CPU on all boards first to update the BIOS (same as boards with old BIOS and Kaby Lake CPUs, you need a Sky Lake CPU first for BIOS update).

if the BIOS chip is replaceable, you can buy new BIOS chips and replace them (at least I have read that here).


Edited by wtuppa - 25 Jun 2017 at 10:40pm
ASRock H170 Pro4/Windows 7
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MichaelPlaengsken View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MichaelPlaengsken Quote  Post ReplyReply Direct Link To This Post Posted: 25 Jun 2017 at 10:37pm
Originally posted by wtuppa wtuppa wrote:

it may be possible due to unsupported CPU, the board may not be able to access the memory (or say better, the memory controller is not known how to enable memory access).

on page 2 of the manual, it´s written, that for v4 processors, BIOS v2.0 or above is required. Maybe your BIOS is too old (in addition to the unsupported CPU). Can you check the board (and BIOS) with a v3 processor?
If you are in luck, probably you have to update BIOS only.



That sounds interesting. My problem here is, that I don't even get to the bios, to update it. I don't even know what version it is. And if I have to install and old CPU first, to update the bios, to uninstall that cpu again, to install the right ones, on five machines ... I kill myself!

I wrote an official support request, let's see.

thanks
Michael
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MichaelPlaengsken View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MichaelPlaengsken Quote  Post ReplyReply Direct Link To This Post Posted: 25 Jun 2017 at 10:29pm
Just tried another Ram chip that I found in another Machine here in the company:
http://www.corsair.com/de-de/vengeance-led-64gb-4-x-16gb-ddr4-dram-3200mhz-c16-memory-kit-blue-led-cmu64gx4m4c3200c16b
I get the same effect as before, error 53, no booting, but I doubt this chip is supported.

As a last desperate try, I switched the BeQuiet StraightPower 800 watt, power supply with a DarkPower 750 watt. changed nothing.

don't know what to do anymore.

Michael
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