Ryzen 1500x AB350m odd crashes

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   I agree with Xaltar, Robmeng, great sleuthing!  You will need to ask your vendor for a RMA and they will give you the Authorization number and instructions.  You will need to return both sticks.  You can ask for an advanced RMA where you give them a credit card number and they send the new memory.  You then return the old memory and they charge your card if you don't.  Some vendors do this and some don't.  Good work.  Enjoy, John.

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MisterJ Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 19 Apr 2017 Status: Offline Points: 1097	Post Options Post Reply Quote MisterJ Report Post Thanks(0) Quote Reply Topic: Ryzen 1500x AB350m odd crashes Posted: 22 Jul 2017 at 11:13pm
	I agree with Xaltar, Robmeng, great sleuthing! You will need to ask your vendor for a RMA and they will give you the Authorization number and instructions. You will need to return both sticks. You can ask for an advanced RMA where you give them a credit card number and they send the new memory. You then return the old memory and they charge your card if you don't. Some vendors do this and some don't. Good work. Enjoy, John.
	Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Robmeng Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Jul 2017 Status: Offline Points: 11	Post Options Post Reply Quote Robmeng Report Post Thanks(0) Quote Reply Posted: 22 Jul 2017 at 9:47pm
	It was a difficult one, the issue only manifested in certain situations!

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 25043	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 22 Jul 2017 at 9:35pm
	That is some intensive troubleshooting Robmeng, great job finding the guilty culprit. I would return that RAM yes.


Robmeng Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Jul 2017 Status: Offline Points: 11	Post Options Post Reply Quote Robmeng Report Post Thanks(0) Quote Reply Posted: 22 Jul 2017 at 9:11pm
	Hi there, I'm near positive it's a faulty ram module. Three hours worth of memtest found nothing, neither did windows memory test. However i tested for two hours - i would use one stick - launch game, play for a while - exit game -repeat. I would then shutdown the pc - restart - repeat previous steps. I used only slot A2. I did this for both sticks, one froze 9/10 times, the other didn't freeze once. My partner has played TF2 for two hours+ this morning without issue. I assume the game uses memory in such way as to expose the fault? Time to RMA? Rob Edited by Robmeng - 22 Jul 2017 at 9:12pm

MisterJ Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 19 Apr 2017 Status: Offline Points: 1097	Post Options Post Reply Quote MisterJ Report Post Thanks(0) Quote Reply Posted: 22 Jul 2017 at 4:30am
	Robmeng, it is hard to say if you can ignore the BSOD. Something bad happened and others have not reported a 0x124 and I have seen none. Usually one leads to another, so please send any more dumps you get. Your memory is Hynix (mine too). I have had no problems but Ryzen seems to like Samsung memory best (especially B die). I would like to hear results of testing with one stick. Please try A1, then A2, etc. When all four slots are tested then try the other stick. I suggest you use the game that has been most likely to yield a hang. Hopefully you will see a pattern such as one stick failing or one slot failing. In my case both A1 and A2 failed requiring an RMA of the board. How did the temperatures look in AIDA64? I am not familiar with Heaven - use OCCT, Prime95 and W10 memory test (mdsched.exe). Enjoy, John.
	Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Robmeng Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Jul 2017 Status: Offline Points: 11	Post Options Post Reply Quote Robmeng Report Post Thanks(0) Quote Reply Posted: 21 Jul 2017 at 8:05pm
	Hi MisterJ I cannot for sure rule out PSU, however that error was a one time event that occured outside of gaming, while not ideal it could have just been a hiccup? i will look into exchanging the PSU for the next one up. I will look into the Thaiphoon program, thank you. EDIT: Updated dropbox with thaiphoon results https://www.dropbox.com/sh/vbepei36w13s8dh/AADlvQ2QaTYXAiT-wl0Ay0Tsa?dl=0 Running Heaven now, will bench and post result after at least one hour Edited by Robmeng - 21 Jul 2017 at 11:24pm

Robmeng Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Jul 2017 Status: Offline Points: 11	Post Options Post Reply Quote Robmeng Report Post Thanks(0) Quote Reply Posted: 21 Jul 2017 at 8:03pm
	Hi, thanks for your reply HWiNFO was running for around an hour whilst playing Reign of Kings (no crashes) I believe the VRM temp to be false as i touched said area on the mobo and felt little heat. Was also getting the same reading on startup when the area was cool. I am using ryzens balanced power plan however i disabled cool and quiet in the bios for testing with the game freezes. I can't rule out the PSU, however it's handle multiple stress tests just fine, the error code seen in the above posts was a one time event seemingly unrelated to the game issues. Where do i stand i.e. returning PSU and paying the difference for the next size up? I'll look into the GPU performance, however i am sat at my own PC right now (intel build) and i have - performance limit utilization - set yes and my own system is perfectly stable. The card i have also tested in my PC so i can rule out the GPU at least. EDIT: AIDA64 trial. http://imgur.com/a/mL6Dd Lowest 12v reading was around 12.1v I have one intake fan, on exhaust fan, the CPU cooler fan and the GPU fans, all run so i assume that is a false reading? Edited by Robmeng - 21 Jul 2017 at 8:55pm

parsec Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996	Post Options Post Reply Quote parsec Report Post Thanks(0) Quote Reply Posted: 21 Jul 2017 at 10:45am
	Given your HWiNFO screenshots, the VRM temperature at 91C is not good, although I don't know how long HWiNFO was running at the time of the screenshot. I see the CPU_OPT and Chassis3 fans are at 0 RPM at times, I would suggest not configuring them to turn off at all, although I have no idea what there location is. Your CPU temperatures look fine, although I see you have no CPU power saving optons enabled, so you are constantly using a fair amount of power for the CPU. Your 450W PSU does not seem to be have any major drops on its 12V and other rails, but again I don't know how long HWiNFO was running before the screenshot. Your PSU's power may be at the edge of just sufficient, meaning little to no headroom. That is mainly for the video card. I see one of the Performance Limit Reasons for the GPU switched to Yes, but I cannot tell which parameter that is, the title for that line is cut off. That means whatever that parameter is, it went beyond a standard limit of some kind.


MisterJ Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 19 Apr 2017 Status: Offline Points: 1097	Post Options Post Reply Quote MisterJ Report Post Thanks(0) Quote Reply Posted: 21 Jul 2017 at 9:03am
	Robmeng, the bug check code is 0x00124 which MS says is almost always HW. Perhaps the power supply needs consideration. Is it possible to borrow another one-maybe a little more power? Perhaps the seller will RMA yours. Here is a MS link on the error. Please DL the free version of Thaiphoon to display the SPD and XMP data on your memory - takes some time. As far as I know the XMP data is OK. I suspect that the Advanced Boot Training (trains memory) is changing memory timings. You can try disabling it. Hard to say on your boxed cooler. My R7 did not have one and I used a water cooler. I think if it fits and your CPU temps are OK, you're good. Looks like maybe more room with AMD logo at the top (90 degrees clockwise). I would not fool with it unless there is a problem. Enjoy, John.
	Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Robmeng Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Jul 2017 Status: Offline Points: 11	Post Options Post Reply Quote Robmeng Report Post Thanks(0) Quote Reply Posted: 21 Jul 2017 at 5:49am
	Hi I've updated to the very latest 3.00, have tried A1 B1 and A2 B2 Ram is 2x4GB yes https://www.scan.co.uk/products/8gb-(2x4gb)-corsair-ddr4-vengeance-lpx-black-pc4-19200-(2400)-non-ecc-unbuffered-cas-14-16-16-31-xmp Currently running memtest - http://imgur.com/a/tQsAO I've noted that the timings are different from the rated timings of the ram sticks and by extension the XMP profile. i assume XMP profiles are bugged as of now? However CPU-Z gives me this http://imgur.com/a/KZPl5 Benchmark in memtest http://imgur.com/a/fNTAm Memtest result (should i run over night?) http://imgur.com/a/FAoXZ the VRM feels cool to the touch, temps seem to read above 90 all the time. Just to confirm i have installed the cooler the correct way around? http://imgur.com/a/lPw1m I have uploaded the only DMP file in the minidmp folder, dated the 17th (this was a critical CPU error i believe) i'm not sure off its relation to our issues. https://www.dropbox.com/s/rk5u40e1zmbeer8/071717-5750-01.dmp?dl=0 I will try running with a single stick. thanks. EDIT: https://www.dropbox.com/sh/vbepei36w13s8dh/AADlvQ2QaTYXAiT-wl0Ay0Tsa?dl=0 Bios screens (hopefully dropbox will work correctly) Edited by Robmeng - 21 Jul 2017 at 6:16am