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AMD System Crashing 5 minutes in game help
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MisterJ View Drop Down
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    Posted: 15 Aug 2017 at 1:37am
Are the black screens just that or are they BSODs (Windows crashing)?  If the latter, please compress and upload the Minidump folder in the Windows folder.  Chipset drivers should be DLed from AMD and several others from the manufacturers.  I always look for drivers from the original supplier.  CDs or other web sites may only have down level files.  Enjoy, John.
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Zwu View Drop Down
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check windows event viewer for storahci and disk errors under system
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msetiawansuherli View Drop Down
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CPU and GPU temperature just hit 45 C 
Just gaming less than 1 minute and blackscreen

I try to change RAM to Patriot Viper 2x8GB PV416G340C6K (11B2), and the same thing happen

All drivers has been installed from this http://www.asrock.com/mb/AMD/AB350%20Pro4/index.asp?cat=Download#osW1064

I don't know what to do anymore, gaming and keep black screen
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parsec View Drop Down
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Points: 4996 		Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 14 Aug 2017 at 10:44pm
Are you monitoring the temperatures of the GPU and CPU while you are gaming?

We have no information about what PC case is being used, and what your cooling configuration is.

If it does not take long for the game to fail, and we have between one and five minutes in this thread, that is very quickly and makes me wonder about over heating.

Sorry to say, but if hardware such as the DRAM memory may not be compatible, but you cannot replace the memory for various reasons, there is nothing else that can be done to test or fix that.
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msetiawansuherli View Drop Down
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Points: 2 		Post Options Post Options   Thanks (0) Thanks(0)   Quote msetiawansuherli Quote  Post ReplyReply Direct Link To This Post Posted: 14 Aug 2017 at 6:36pm
I have the same problem
I'm using RAM Corsair DDR4 Vengeance LPX PC21000 16GB (2X8GB) - CMK16GX4M2A2666C16
With Asrock B350 Pro 4 ATX and Ryzen 5 1600
VGA XFX 480 4GB
Play CS GO for 1 minute and black screen and I must click restart button

Please Help
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Xaltar View Drop Down
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Points: 25043 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2017 at 5:48pm
OK, lets try a few things then.

1. Try disable Global C-States in UEFI and see if the problem persists.
2. Increase RAM voltage to 1.37v and see if problem persists.
3. Increase SoC voltage to 1.05v and see if problem persists.

One step at a time and test.

Let us know what happens.
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ceasaremark12 View Drop Down
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Originally posted by Xaltar Xaltar wrote:

Is this using a fresh windows 10 installation?

These TDR issues are often very difficult to troubleshoot.
Yes. Also windows is at 1703.
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Xaltar View Drop Down
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Is this using a fresh windows 10 installation?

These TDR issues are often very difficult to troubleshoot.
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ceasaremark12 View Drop Down
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I've updated to the latest bios already, downloaded from official asrock and used instantflash. I've updated the bios twice already, first was last June (april bios) and the second was yesterday (lastest) I could find was a July Bios

The problem is still being reporduced.
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Xaltar View Drop Down
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Windows 10?

The problem is that TDR errors (timeout detection and recovery) can be caused by a lot of things. TDR is the name for the issue you are experiencing where the driver stops responding. Given Ryzen's checkered past with RAM compatibility this is where you should start looking. If you have not already, download and flash to the latest BIOS for your board from the ASRock website. Be sure to use the instant flash method. Once you have the update downloaded and on your flash drive make sure you do the following before flashing: 

1. Make sure you load BIOS defaults
2. Save and exit the BIOS 
3. Boot into Windows
4. Restart and enter the UEFI

At this point you can use the instant flash tool from within the BIOS to update. Make sure power is not interrupted to your system while the flash is in progress. Do not power off the PC until you have booted successfully into the OS and shut down from there. Once updated, try your games again. Let us know how it goes.


Edited by Xaltar - 03 Aug 2017 at 3:45am
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