ASROCK AB350 Gaming K4 - no ethernet

Hello All

I upgraded my system today, installing two new 1TB WD Blue drives in a RAID 0 configuration. I will keep the sequence of events as short as possible:

1) My storage before the upgrade was - SAMSUNG 960 EVO 256GB (boot), one 1TB WD Blue, one SAMSUMG 850 EVO 256GB SATA, and one 500GB WD Blue laptop drive (this is a Desktop system).

2) My storage after the upgrade is - SAMSUNG 960 EVO 256GB (boot), and two NEW 1TB WD Blue drives (the older one was removed).

I have built many, many systems over the years, some smooth sailing and some rough seas, but for the most part I am pretty knowledgable at what I'm doing.

Before the upgrade, I removed all the 'other drives', leaving only the NVMe, and installed the two new drives. I allowed the system to boot up, and it was still functional, so I assumed the drives worked (which they do).

I commenced a reinstall of Windows 10 version 1803 (even though I probably could have gotten away with not doing so) from a USB 3.0 flash drive. Completed very quickly.

I now have a problem I was not at all expecting - the onboard Realtek ethernet doesn't seem to work. It worked before the reinstall. I get no lights at all on board or switch, and Windows tells me that the cable is unplugged no matter how many times I disable and re-enable. Tried several sets of drivers (ASROCK site, latest Realtek, etc).

I have tried several BIOS flashes to try and cure the problem - I was doing this to cure another problem with the 'five beeps' which didn't start until after I upgraded to an RX 580 video card. I've tried several ethernet cables, resetting my switch + modem + router.

I cannot find any option in the BIOS which would disable the onboard ethernet, and in fact I can find no way of disabling it at all outside of Windows. I have no idea what has happened.

Any help would be appreciated... I'll be checking back

system config:

ASROCK AB350 Gaming K4 (BIOS 3.30, 3.40, 4.70, and latest beta 4.83)

Ryzen 5 1600X, stock frequency, no overclocking

16GB G.SKILL DDR4

SAMSUNG 960 EVO 256GB NVMe

2x1TB WD Blue in RAID 0

MSI Radeon RX 580 ARMOR OC Edition

PCIe Sound Blaster Z

FENVI Intel-based PCIe wireless NIC (without which I'd have no connection at all)

Thanks everyone, any help appreciated!

bkp57

Edited by bkp57 - 21 Jun 2018 at 6:56am

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
bkp57 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Jun 2018 Status: Offline Points: 4	Post Options Post Reply Quote bkp57 Report Post Thanks(0) Quote Reply Topic: ASROCK AB350 Gaming K4 - no ethernet Posted: 21 Jun 2018 at 9:34am
	well, it appears I was able to solve my own problem... a jumpered CMOS clear seems to have done the trick... guess there was something I didn't try. I'll leave this up here in case some other unfortunate soul has a similar problem. bkp57

bkp57 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Jun 2018 Status: Offline Points: 4	Post Options Post Reply Quote bkp57 Report Post Thanks(0) Quote Reply Posted: 21 Jun 2018 at 6:47am
	Hello All I upgraded my system today, installing two new 1TB WD Blue drives in a RAID 0 configuration. I will keep the sequence of events as short as possible: 1) My storage before the upgrade was - SAMSUNG 960 EVO 256GB (boot), one 1TB WD Blue, one SAMSUMG 850 EVO 256GB SATA, and one 500GB WD Blue laptop drive (this is a Desktop system). 2) My storage after the upgrade is - SAMSUNG 960 EVO 256GB (boot), and two NEW 1TB WD Blue drives (the older one was removed). I have built many, many systems over the years, some smooth sailing and some rough seas, but for the most part I am pretty knowledgable at what I'm doing. Before the upgrade, I removed all the 'other drives', leaving only the NVMe, and installed the two new drives. I allowed the system to boot up, and it was still functional, so I assumed the drives worked (which they do). I commenced a reinstall of Windows 10 version 1803 (even though I probably could have gotten away with not doing so) from a USB 3.0 flash drive. Completed very quickly. I now have a problem I was not at all expecting - the onboard Realtek ethernet doesn't seem to work. It worked before the reinstall. I get no lights at all on board or switch, and Windows tells me that the cable is unplugged no matter how many times I disable and re-enable. Tried several sets of drivers (ASROCK site, latest Realtek, etc). I have tried several BIOS flashes to try and cure the problem - I was doing this to cure another problem with the 'five beeps' which didn't start until after I upgraded to an RX 580 video card. I've tried several ethernet cables, resetting my switch + modem + router. I cannot find any option in the BIOS which would disable the onboard ethernet, and in fact I can find no way of disabling it at all outside of Windows. I have no idea what has happened. Any help would be appreciated... I'll be checking back system config: ASROCK AB350 Gaming K4 (BIOS 3.30, 3.40, 4.70, and latest beta 4.83) Ryzen 5 1600X, stock frequency, no overclocking 16GB G.SKILL DDR4 SAMSUNG 960 EVO 256GB NVMe 2x1TB WD Blue in RAID 0 MSI Radeon RX 580 ARMOR OC Edition PCIe Sound Blaster Z FENVI Intel-based PCIe wireless NIC (without which I'd have no connection at all) Thanks everyone, any help appreciated! bkp57 Edited by bkp57 - 21 Jun 2018 at 6:56am