X570 Pro4 HDD's not detected

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hoping someone can help me as I've gotten to the tear my hair out phase

Essentially, using the X570 Pro4, with a Ryzen 5 5600X CPU. Intending to use it as a NAS so installed Unraid on a USB key. It all works fine, system boots. I can detect some SSD drives I've installed to be cache drives, I can also detect a NVMe drive I installed on the MB too. And any USB drives I connect are detected also. The problem is no matter what I do I cannot get it to detect any SATA HDD's I connect. So normally I'd think this either has to be (a) MB BIOS (b) SATA cable (c) Power to HDD (d) SATA connectors on the MB or (e) OS driver. Oh and the HDD themselves.

However for (a) I've updated from the V3.70 BIOS it came with to first V3.90 and now V5.50. Makes no difference what version I'm on (b) I've used a variety of SATA cables, and I can disconnect the HDD and connect an SSD via the same cable and it works (c) I've checked via a power meter and I'm getting 3.3, 5 and 12V as expected and again the same power connection works for an SSD (d) No matter what SATA connectors I use for the SSD's they're recognized, but changing SATA connectors for the HDD makes no difference (e) I've tried a live Linux usb too and the same issue is seen. Which doesn't surprise me as the HDD isn't seen in the BIOS list either. I've tested some of the HDD in another device via a SATA to USB connector and it seems fine. It used NTFS by default, I tried changing it to FAT as thats what the USB's I used to update the BIOS used, but again it makes no difference. Its mostly 18TB drives I'm using so perhaps thats not supported by the BIOS, I don't know.. I have a 10TB HDD connected too, and its not detected either. 

I have the output of an "inxi -Fazy" if its of use to anyone. Without being able to use HDD's, this is of almost zero use to me as a NAS. So hoping someone has a bright idea as I'm running out of options to try. 

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
steky9 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Dec 2023 Location: USA Status: Offline Points: 35	Post Options Post Reply Quote steky9 Report Post Thanks(0) Quote Reply Topic: X570 Pro4 HDD's not detected Posted: 05 Dec 2023 at 11:38am
	Hoping someone can help me as I've gotten to the tear my hair out phase Essentially, using the X570 Pro4, with a Ryzen 5 5600X CPU. Intending to use it as a NAS so installed Unraid on a USB key. It all works fine, system boots. I can detect some SSD drives I've installed to be cache drives, I can also detect a NVMe drive I installed on the MB too. And any USB drives I connect are detected also. The problem is no matter what I do I cannot get it to detect any SATA HDD's I connect. So normally I'd think this either has to be (a) MB BIOS (b) SATA cable (c) Power to HDD (d) SATA connectors on the MB or (e) OS driver. Oh and the HDD themselves. However for (a) I've updated from the V3.70 BIOS it came with to first V3.90 and now V5.50. Makes no difference what version I'm on (b) I've used a variety of SATA cables, and I can disconnect the HDD and connect an SSD via the same cable and it works (c) I've checked via a power meter and I'm getting 3.3, 5 and 12V as expected and again the same power connection works for an SSD (d) No matter what SATA connectors I use for the SSD's they're recognized, but changing SATA connectors for the HDD makes no difference (e) I've tried a live Linux usb too and the same issue is seen. Which doesn't surprise me as the HDD isn't seen in the BIOS list either. I've tested some of the HDD in another device via a SATA to USB connector and it seems fine. It used NTFS by default, I tried changing it to FAT as thats what the USB's I used to update the BIOS used, but again it makes no difference. Its mostly 18TB drives I'm using so perhaps thats not supported by the BIOS, I don't know.. I have a 10TB HDD connected too, and its not detected either. I have the output of an "inxi -Fazy" if its of use to anyone. Without being able to use HDD's, this is of almost zero use to me as a NAS. So hoping someone has a bright idea as I'm running out of options to try.

steky9 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Dec 2023 Location: USA Status: Offline Points: 35	Post Options Post Reply Quote steky9 Report Post Thanks(0) Quote Reply Posted: 05 Dec 2023 at 2:06pm
	Inxi output below in case it sparks any ideas. Ignore the kernel etc, it was just a live usb image rather than anything permanent. Unraid doesn't contain inxi System: Kernel: 6.6.1-arch1-1 arch: x86_64 bits: 64 compiler: gcc v: 13.2.1 clocksource: tsc available: hpet,acpi_pm parameters: initrd=\arch\boot\intel-ucode.img initrd=\arch\boot\amd-ucode.img initrd=\arch\boot\x86_64\initramfs-linux.img archisobasedir=arch archisolabel=EOS_202311 cow_spacesize=10G copytoram=n module_blacklist=nvidia,nvidia_modeset,nvidia_uvm,nvidia_drm,pcspkr nouveau.modeset=1 i915.modeset=1 radeon.modeset=1 nvme_load=yes Desktop: KDE Plasma v: 5.27.9 tk: Qt v: 5.15.11 wm: kwin_x11 vt: 1 dm: SDDM Distro: EndeavourOS base: Arch Linux Machine: Type: Desktop Mobo: ASRock model: X570M Pro4 serial: <superuser required> UEFI: American Megatrends v: P5.50 date: 10/17/2023 CPU: Info: model: AMD Ryzen 5 5600X bits: 64 type: MT MCP arch: Zen 3+ gen: 4 level: v3 note: check built: 2022 process: TSMC n6 (7nm) family: 0x19 (25) model-id: 0x21 (33) stepping: 2 microcode: 0xA20120E Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache: L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 3 MiB desc: 6x512 KiB L3: 32 MiB desc: 1x32 MiB Speed (MHz): avg: 2450 high: 3700 min/max: 2200/4650 boost: enabled scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 2200 2: 2200 3: 3700 4: 2200 5: 2200 6: 2200 7: 2200 8: 2200 9: 3700 10: 2200 11: 2200 12: 2200 bogomips: 88671 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm Vulnerabilities: Type: gather_data_sampling status: Not affected Type: itlb_multihit status: Not affected Type: l1tf status: Not affected Type: mds status: Not affected Type: meltdown status: Not affected Type: mmio_stale_data status: Not affected Type: retbleed status: Not affected Type: spec_rstack_overflow mitigation: safe RET Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW, STIBP: always-on, RSB filling, PBRSB-eIBRS: Not affected Type: srbds status: Not affected Type: tsx_async_abort status: Not affected Graphics: Device-1: NVIDIA GP108 [GeForce GT 1030] vendor: Gigabyte driver: nouveau v: kernel alternate: nvidia_drm,nvidia non-free: 545.xx+ status: current (as of 2023-10; EOL~2026-12-xx) arch: Pascal code: GP10x process: TSMC 16nm built: 2016-2021 pcie: gen: 1 speed: 2.5 GT/s lanes: 4 link-max: gen: 3 speed: 8 GT/s ports: active: HDMI-A-1 empty: DVI-D-1 bus-ID: 08:00.0 chip-ID: 10de:1d01 class-ID: 0300 temp: 28.0 C Display: server: X.Org v: 21.1.9 compositor: kwin_x11 driver: X: loaded: modesetting alternate: fbdev,nouveau,nv,vesa dri: nouveau gpu: nouveau display-ID: :0 screens: 1 Screen-1: 0 s-res: 1680x1050 s-dpi: 96 s-size: 444x277mm (17.48x10.91") s-diag: 523mm (20.6") Monitor-1: HDMI-A-1 mapped: HDMI-1 model: AOC 2116S serial: <filter> built: 2008 res: 1680x1050 hz: 60 dpi: 93 gamma: 1.2 size: 460x290mm (18.11x11.42") diag: 544mm (21.4") ratio: 16:10 modes: max: 1680x1050 min: 720x400 API: EGL v: 1.5 hw: drv: nvidia nouveau platforms: device: 0 drv: nouveau device: 1 drv: swrast gbm: drv: nouveau surfaceless: drv: nouveau x11: drv: nouveau inactive: wayland API: OpenGL v: 4.5 compat-v: 4.3 vendor: mesa v: 23.2.1-arch1.2 glx-v: 1.4 direct-render: yes renderer: NV138 device-ID: 10de:1d01 memory: 1.94 GiB unified: no API: Vulkan Message: No Vulkan data available. Audio: Device-1: NVIDIA GP108 High Definition Audio vendor: Gigabyte driver: snd_hda_intel v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 4 link-max: gen: 3 speed: 8 GT/s bus-ID: 08:00.1 chip-ID: 10de:0fb8 class-ID: 0403 Device-2: AMD Starship/Matisse HD Audio vendor: ASRock driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16 bus-ID: 0a:00.4 chip-ID: 1022:1487 class-ID: 0403 API: ALSA v: k6.6.1-arch1-1 status: kernel-api tools: alsactl,alsamixer,amixer Server-1: PipeWire v: 0.3.85 status: active with: 1: pipewire-pulse status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl Network: Device-1: Intel I211 Gigabit Network vendor: ASRock driver: igb v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 04:00.0 chip-ID: 8086:1539 class-ID: 0200 IF: enp4s0 state: up speed: 1000 Mbps duplex: full mac: <filter> Drives: Local Storage: total: 2.32 TiB used: 0 KiB (0.0%) SMART Message: Unable to run smartctl. Root privileges required. ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Crucial model: CT500P5SSD8 size: 465.76 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 tech: SSD serial: <filter> fw-rev: P4CR324 temp: 40.9 C ID-2: /dev/sda maj-min: 8:0 vendor: Crucial model: CT1000BX500SSD1 size: 931.51 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s tech: SSD serial: <filter> fw-rev: 054 ID-3: /dev/sdb maj-min: 8:16 vendor: Crucial model: CT1000MX500SSD1 size: 931.51 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s tech: SSD serial: <filter> fw-rev: 045 ID-4: /dev/sdc maj-min: 8:32 vendor: SanDisk model: Cruzer Glide size: 28.65 GiB block-size: physical: 512 B logical: 512 B type: USB rev: 2.0 spd: 480 Mb/s lanes: 1 mode: 2.0 tech: N/A serial: <filter> fw-rev: 1.00 scheme: MBR SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure? ID-5: /dev/sdd maj-min: 8:48 vendor: Verbatim model: STORE N GO size: 14.45 GiB block-size: physical: 512 B logical: 512 B type: USB rev: 3.2 spd: 5 Gb/s lanes: 1 mode: 3.2 gen-1x1 tech: N/A serial: <filter> fw-rev: 8.01 scheme: MBR SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure? ID-6: /dev/sde maj-min: 8:64 model: USB Disk size: 250.5 MiB block-size: physical: 512 B logical: 512 B type: USB rev: 2.0 spd: 480 Mb/s lanes: 1 mode: 2.0 tech: N/A serial: <filter> fw-rev: 2.60 SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure? Partition: ID-1: / raw-size: N/A size: 10 GiB used: 38.3 MiB (0.4%) fs: overlay source: ERR-102 Swap: Alert: No swap data was found. Sensors: System Temperatures: cpu: 46.1 C mobo: N/A gpu: nouveau temp: 28.0 C Fan Speeds (rpm): N/A gpu: nouveau fan: 1219 Info: Processes: 331 Uptime: 3m wakeups: 0 Memory: total: 32 GiB available: 31.27 GiB used: 1.36 GiB (4.3%) Init: systemd v: 254 default: multi-user tool: systemctl Compilers: gcc: 13.2.1 Packages: pm: pacman pkgs: 982 libs: 221 tools: yay Shell: Bash v: 5.2.15 running-in: konsole inxi: 3.3.31

gskillas Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Sep 2024 Status: Offline Points: 110	Post Options Post Reply Quote gskillas Report Post Thanks(0) Quote Reply Posted: 05 Sep 2024 at 5:31am
	Hello all, I have exactly the same problem X570 PRO4, 128 GB RAM, RTX 4070, originally BIOS version 4.50, upgraded to 5.60 and tried 5.61 and 5.63 as well, now running 5.60. System passes al checks (single beep, and going into POST). Entering the BIOS shows no SATA drives. which I checked with: optical blue ray drive optical DVD drive WD Red 1 TB HDD Toshiba 500 GB HDD Samsung Evo 750, 500 GB SSD I checked everyone of them separately. Always same behaviour. I tried powering on SATA Interfaces in the BIOS, then they show up in dmesg output when booting from a Stick (OpenSUSE Leap 15.3). However none of the storage devices show up. How can I check if the PSU (Enermax MarbleBron 750 W) provides power to the SATA cables? Thanks in advance, George

gskillas Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Sep 2024 Status: Offline Points: 110	Post Options Post Reply Quote gskillas Report Post Thanks(0) Quote Reply Posted: 05 Sep 2024 at 6:24am
	Turns out the SATA cables of the PSU are finnicky. I got the HDDs and the EVO recognised, now the optical drives remain.