Asrock H97M Pro4 no internet connection?

Lol! No everything is working now, thanks again. Yes my ISP was the first port-of-call, they walked me through the modem's "Quick Start" thing but obviously neglected some settings!

I had of course rebooted the modem many times before this, btw!

I am blaming my ISP for incompetent tech support!!

I'm still not sure what the problem was, but when I went through the modem settings myself, I tweaked a few things & anyway now it works & no problems.

I still dunno what the problem was tho'? Except a setting was missed by the ISP, but I inadvertantly plugged in the right settings when I tried the borrowed modem? Then "somehow" repeated" the same thing when I re-connected my modem? Sheesh, who knows.

It's all working now, and thanks you guys, now I'm gonna throw myself into the bonfire.

The borrowed modem worked, he then had to return it and tried to install the original modem again and then that too worked. So yeah, probably a hard locked modem that needed to be powered off long enough to fully discharge. Possibly an interrupted automatic firmware update? Either way he is up and running again now 

Ha, the number of times I have seen that happen 

mxw wrote: Hi Parsec, I'm still waiting to try out a new modem bit later today... The Intel I218V ethernet connection is listed in Device manager and "device is working properly". When I go to Properties/Link Speed, the "Identify Adapter" diagnostic starts the motherboard's LAN port blinking fine (as I mentioned before). When I run the Diagnostics/Connection test, I get: "This adapter does not have link. Make sure the cable is connected & the speed & duplex settings are configured correctly on the adapter & link partner." When I run the Diagnostics/Cable test, I get: "This adapter has no link... poor quality cable, bad connection" etc [NB: this is the 3rd cable I've tried & it is brand new; it's not the cable) When I run the Diagnostics/Hardwire test, it all checks out ok. "Register Test", "EEPROM Test", "FIFO Test" & "Loopback Test(s)" all pass. In Network & Sharing Centre, when I try to connect I get Error 651. The troubleshooter says it's the cable - "A network cable is not properly plugged in or may be broken". But like I said, this is the 3rd cable I've tried & it is brand new. Any ideas? I am trying out another modem this afternoon. I will report back. I appreciate the help here, thanks! :)

I would say your results indicate no Broadband Internet signal coming from your router/modem, plain and simple. You said you tried all the Ethernet ports on the router, so it seems the Broadband connection died in the router.

The WiFi was still working, meaning you are still getting a signal from your ISP. That makes you thing the router is Ok, but the Broadband switching circuits seem to have failed.

Electronic components fail without warning, even with no power surge or lightning strike. It's possible you slept through a storm, right?

I had a storm at night last week, I'm the only one in the house that heard it. Had a nearby lightning strike, scared me like crazy! The next day, all the HDMI inputs on a flat screen TV no longer worked. The TV was connected to a surge suppressor, and otherwise still works. The cable box and DVD player worked fine, connected to the same surge suppressor.

An HDMI switching box I use with my monitors and PCs also stopped working. It and the PCs were connected to three surge suppressors in series. All the HDMI outputs on the video cards or integrated graphics work fine, as well as the monitors. A new HDMI switch box worked fine.

I also lost a simple network switch used for the basement. No signal out of the switch at all. But connect the network input cable to the switch directly to a PC or XBox, and it worked fine.

As I like to say, stuff happens. The results of that stuff may not make sense, but when I see it myself, why continue to ask why?

What do you see in the Device Manager entry for the Intel I218V networking chip?

If you have the Intel networking driver installed, there are diagnostic tests that can be run.

What does the Windows Network and Sharing Center say about that Internet connection? You can run the Troubleshooter and see what the result is.