AM1B-ITX black screen

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   I have a new AM1B-ITX with new AMD 5350 with new DDR3 Crucial Ballistix Sport 4GB 1600 Mhz.When I boot the system  I have a black screen with no sound signal. 
Replaced PSU with a known-good nothing changes, extracted ram I have a sound signal with beep.
Note that I unplugged dvd, hd, also tried to insert dvd and feels operation.
I tried with vga, dvi e hdmi output with two screens.
Have you got any ideas of what has to be the problem?
Thank you.

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well66 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Dec 2016 Status: Offline Points: 4	Post Options Post Reply Quote well66 Report Post Thanks(0) Quote Reply Topic: AM1B-ITX black screen Posted: 16 Dec 2016 at 3:17pm
	I have a new AM1B-ITX with new AMD 5350 with new DDR3 Crucial Ballistix Sport 4GB 1600 Mhz. When I boot the system I have a black screen with no sound signal. Replaced PSU with a known-good nothing changes, extracted ram I have a sound signal with beep. Note that I unplugged dvd, hd, also tried to insert dvd and feels operation. I tried with vga, dvi e hdmi output with two screens. Have you got any ideas of what has to be the problem? Thank you.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 24173	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 16 Dec 2016 at 4:09pm
	Could you provide the model number of your RAM please, most often issues like this are due to RAM incompatibility. It also may be worth checking if there are any bent pins on the CPU.


well66 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Dec 2016 Status: Offline Points: 4	Post Options Post Reply Quote well66 Report Post Thanks(0) Quote Reply Posted: 16 Dec 2016 at 4:46pm
	Product code ram: BLS4G3D1609DS1S00CEU. I have yet checked the cpu's pins and They are ok

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 24173	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 16 Dec 2016 at 5:10pm
	It looks like Crucial does not list that RAM as compatible with your board (always check the RAM site as they update compatibility more often). You can check for yourself here: http://uk.crucial.com/gbr/en/bls4g3d1609ds1s00ceu (copy paste) Enter ASRock for "manufacturer" Enter Motherboard for "product line" Enter your board for "model" Then click "check compatibility"